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Mercure Hotel Mainz City Center

3.5 star property

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Photo gallery for Mercure Hotel Mainz City Center

Daily buffet breakfast for a fee
Shower, eco-friendly toiletries, hair dryer, towels
Privilege, Twin Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing
Property entrance
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Kaiserstraße 7, Mainz, RP, 55116
  • Place, Naturhistorisches Museum
    ‪9 min walk‬
  • Place, Mainz Cathedral
    ‪13 min walk‬
  • Place, Zollhafen Mainz
    ‪18 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout drapes, soundproofing

Standard Double Room

8.6 out of 10
Excellent
(8 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege, Double Room

Privilege, Double Room | In-room safe, desk, blackout drapes, soundproofing

Privilege, Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, soundproofing

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Twin Room, 2 Twin Beds

A hotel room with a bed, two armchairs, a small table, a lamp, and large windows with curtains.

Privilege, Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Twin Bed

8.4 out of 10
Very good
(6 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

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8.6 out of 10, Excellent, 448 reviews
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The price is $138
Jul 5 - Jul 6
Total with taxes and fees
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About the neighborhood

Mainz

Located in Neustadt, Mercure Hotel Mainz City Center is within a 10-minute stroll of sights such as Landesmuseum Mainz and Provincial Museum of the Central Rhineland (Landesmuseum Mainz). This 98-room, 3.5-star hotel welcomes guests with conveniences like a bar/lounge, a coffee shop/cafe, and free in-room WiFi.

What's nearby

  • Naturhistorisches Museum - 9 min walk - 0.5 miles
  • Rheingoldhalle - 12 min walk - 0.7 miles
  • Mainz Cathedral - 13 min walk - 0.7 miles
  • Gutenberg Museum - 15 min walk - 0.8 miles
  • Zollhafen Mainz - 18 min walk - 1.0 mile

Getting around

  • Mainz (QMZ-Mainz Train Station) - 3 min walk
  • Mainz Central Station Tram Stop - 3 min walk
  • Mainz (QFZ-Mainz Finthen) - 19 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Zenz Wirtshaus - ‬3 min walk
  • ‪Ukiyo Coffee - ‬3 min walk
  • ‪REWE - ‬4 min walk
  • ‪Zeitungsente - ‬4 min walk

About this property

Mercure Hotel Mainz City Center

Guests of Mercure Hotel Mainz City Center enjoy access to free WiFi in public areas, conference space, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a computer station, laundry facilities, and an ATM.
TVs come with satellite channels, and guests can stay connected with free WiFi. Free local calls, hair dryers, and laptop-compatible safes are also standard. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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H2 Hotel Mainz
Neustadt
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 450 reviews
$87 nightly
The price is $102
Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 16 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24.50 for adults and EUR 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • kaisers

Things to do

  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15.00 per pet, per day
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 35.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 18.50 for children
  • Nearby parking fee: EUR 16 per day (328 ft away)
  • Pet fee: EUR 15.00 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 35.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Mercure Mainz City Center
Advena Europa Hotel Mainz
Mercure Hotel Mainz City Center Hotel
Mercure Hotel Mainz City Center Mainz
Mercure Hotel Mainz City Center Hotel Mainz
advena Europa Hotel Mainz (ab 04/21 Mercure Mainz City Center)

Frequently asked questions

Is a free cancellation option available at Mercure Hotel Mainz City Center?

Mercure Hotel Mainz City Center provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Hotel Mainz City Center?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Mainz City Center on Jul 12, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Mercure Hotel Mainz City Center?

This hotel is situated in Neustadt within a 10-minute walk of Landesmuseum Mainz, Provincial Museum of the Central Rhineland (Landesmuseum Mainz), and St. Achatius. You'll also find Naturhistorisches Museum and Electoral Palace less than a mile away.

Is there parking available at Mercure Hotel Mainz City Center?

No, there isn't parking at this hotel.

Does Mercure Hotel Mainz City Center have a casino at the property?

No, Mercure Hotel Mainz City Center doesn't have a casino.

Is there an indoor pool at Mercure Hotel Mainz City Center?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mercure Hotel Mainz City Center?

Couples staying at this hotel will appreciate amenities like a bar/lounge plus some guestrooms include a minibar (some free items) and an espresso maker.

Are there hot tubs at Mercure Hotel Mainz City Center?

No, there isn't a spa tub at this hotel.

Does Mercure Hotel Mainz City Center have a restaurant with a breakfast menu?

Yes, Mercure Hotel Mainz City Center serves buffet breakfast for a surcharge each morning at kaisers.

Does Mercure Hotel Mainz City Center allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Mercure Hotel Mainz City Center for a fee of EUR 15.00 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Mercure Hotel Mainz City Center?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Mercure Hotel Mainz City Center?

The closest major airport to Mercure Hotel Mainz City Center is Mainz (QFZ-Mainz Finthen), which is 6.5 mi away (19 minutes by car). Another top airport is Frankfurt Airport (FRA), which is located 18.2 mi away (34-minute drive).

Are there rooms with balconies at Mercure Hotel Mainz City Center?

No, there aren't any guestrooms with balconies at Mercure Hotel Mainz City Center.

Mercure Hotel Mainz City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 156 out of 492 reviews
Rating 8 - Good. 215 out of 492 reviews
Rating 6 - Okay. 85 out of 492 reviews
Rating 4 - Poor. 30 out of 492 reviews
Rating 2 - Terrible. 6 out of 492 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ranald

Liked: Cleanliness, amenities, property conditions & facilities
People and location were great.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor, quiet but close to everything, good A/C for Germany (we stayed during a heat wave).
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Quality hotel relatively close to the Hbf. In excellent condition, friendly staff. Upgrade to spacious room, clean throughout and comfortable bed. Buffet breakfast with a variety of food. Breakfast area is small and they distribute seating times. Overall great, would stay there again!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Donte

Liked: Cleanliness, property conditions & facilities
The rooms were in good condition. The staff was inconsistent. We arrived with a decent sized group of kids and it felt like some of the staff did not want us there. They were ready for a problem and it showed.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel conveniently located 5 minutes walk from Mainz Hbf. Quiet street. Very friendly staff, particularly the Brazilian lady who worked at breakfast buffet. She was very kind + added a personal touch in the mornings.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for town and the staff were excellent and very friendly 👌
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really nice hotel. We booked this last-minute and were very pleased with the staff, service, and property.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Shoong Chook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location.

Within walking distance to trains station.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Robert

Very nice and helpful front desk staff
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great First Night in Germany

Great stay for one night. Breakfast was very nice.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Mainz

Lovely hotel, spacious room with windows that opened. Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and great value

Very comfortable stay. Friendly staff, good breakfast, high quality linens, comfortable bed, easy check in and out. Good location, short walk to train station and easy walk to centre. Quiet area at night, felt safe. Would return.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well-kept, comfortable. Close to Altstadt. Convenient to public transportation and taxi. Good value.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in centre of Mainz

It was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city. Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for walking to Christmas markets. Very helpful staff. Unusual frosted glass bathroom doors provide less privacy. Parking is offsite in nearby public parking garage.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Marta

Liked: Amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Don’t stay here

It is currently a construction site and should not be open to guests. The staff are extremely rude.
Stayed 1 night in Aug 2022
Verified

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A C didn’t work for my entire stay and staff was fairly unhelpful.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no problem
Stayed 4 nights in Feb 2025
Verified

4/10 Poor

Heidi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine, but I forgot some things in the room which were never "recovered," meaning that whomever entered the room after I left, decided to keep my stuff. I was very disappointed with that. If you are sure you won't forget stuff, it's a fine place.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Construction

Nice hotel One major issue. Construction work everywhere! Water is off during the day. Wish they would have said something before going to the bathroom! Also, no onsite parking. None. Down the street you can go to a parking garage.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Aamir

Disliked: Staff & service, property conditions & facilities, room comfort

Stay away - No privacy - Doors cannot be locked

This was the first time I stayed at this particular hotel. Not going beat around the bush, here are negatives that are the reason for my ratings: - WiFi might as well not be provided, its that bad. I travelled for work but I could not get any work done because the WiFi disconnects ever 5 seconds - On the first day I asked for an Iron and it could not be provided because there were none left. Didn't bother me too much as I had some other clothes I could wear. On the second day I did get an iron but I was in the bathroom when a staff member knocked on my door. Instead of waiting, they actually just opened the door and walked in! I had to tell them to stay outside and then they closed the door and left. I have been travelling on business for years now and this has never happened! What is the point of even 'locking' the door if someone can just walk in? I don't recommend anyone staying at this hotel
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great affordable option for Mainz.

The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Stayed 2 nights in Jun 2024

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