6/10 Okay
Jo
Traveled with family
Oct 16, 2025
We booked a 2 bedroom apartment for 6 people. The apartment was very tired. The curtains were stained. The flooring dirty and damaged in places. The air conditioning did not work. This was reported but never fixed during our stay. The apartment was advertised as having free toiletries. There was only a dispenser in the shower which was broken.
Our check-in was delayed by over an hour due to a cleaning incident.
The apartment location is perfect. Right in the heart of Madrid, very close to Puerto del Sol. Shops, restaurants and bars all close by.
Check-in and luggage store is away from the property but not a massive issue. Was good to be able to leave luggage before late departure.
All keys are digital so ensure all party members upload the app prior to arrival. There is a lift which visits floors 1,2 and 5. It is very small.
This is definitely a budget stay apartment in an old building so please consider this when booking.
Jo
Stayed 2 nights in Oct 2025



































