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Aparthotel

Smartr Atocha Reina Sofia

Property class: 4

Choose dates to view prices

Photo gallery for Smartr Atocha Reina Sofia

A bedroom with a bed, a bedside lamp, and a view of a balcony with plants and a fence.
A hallway with blue and white patterned tiles, a wooden door, and a marble floor.
A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.
A modern living room with a sofa, a dining table, a TV, and a wooden partition.
A modern kitchen with a dishwasher, a built-in oven, and a sink.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle Rafael Riego 24, Madrid, 28045
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪7 min walk‬
  • Place, El Retiro Park
    ‪13 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A modern living room with a sofa, yellow armchair, and a dining table.

Apartment, 1 Bedroom

  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A modern living room with a TV, sofa, and desk.

Apartment, 2 Bedrooms

  • 915 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio

A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.

Studio

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment two bedrooms two badrooms CAPACITY 4

A bedroom with a bed, a bedside table, a mirror, and artwork on the wall.

Apartment two bedrooms two badrooms CAPACITY 4

  • 925 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

APARTMENT ONE BEDROOM

  • Sleeps 10

APARTMENT TWO BEDROOMS

  • Sleeps 10

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About the neighborhood

Madrid

Located in Palos de la Frontera within a short walk of El Retiro Park, Smartr Atocha Reina Sofia is within a mile (2 km) of other popular sights such as National Prado Museum. This 25-room, 4-star aparthotel has in-room conveniences like kitchens, coffee makers, and LCD TVs.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Museo Nacional Centro de Arte Reina Sofía - 7 min walk - 0.4 miles
  • El Retiro Park - 13 min walk - 0.7 miles
  • National Prado Museum - 15 min walk - 0.8 miles
  • Gran Via - 4 min drive - 1.6 miles
  • Puerta del Sol - 5 min drive - 1.8 miles

Getting around

  • Palos de la Frontera Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪Rodilla - ‬3 min walk
  • ‪Bodegas Rosell - ‬3 min walk
  • ‪Martin Tostador - ‬2 min walk
  • ‪El Brezo - ‬5 min walk
  • ‪Spoiler Bar - ‬1 min walk

About this property

Smartr Atocha Reina Sofia

Guests of Smartr Atocha Reina Sofia enjoy features like free WiFi in public areas. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Each apartment is air-conditioned and features a kitchen with an oven and a dishwasher. Guests can expect to find free WiFi and a 32-inch LCD TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washing machine, a coffee maker, and an ironing board. Housekeeping is available on request.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per night)

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch LCD TV with digital channels

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 55 lbs per pet)
  • Fee: EUR 30 per pet per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • 7 steps to reach entrance
  • Elevator (31 inch wide door)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Virtual front desk

Location highlights

  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 25 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Prior to arrival, you must complete online registration via a secure link

If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property welcomes pets for EUR 30 per pet, per stay
  • Dogs only
  • 1 total (55 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 30 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Property Registration Number 03/313575.9/16

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What's there to do around Smartr Atocha Reina Sofia?

This aparthotel is situated in Palos de la Frontera within a short 12-minute walk of El Retiro Park and also 15 minutes on foot from National Prado Museum. You'll also find Gran Via and Puerta del Sol within a short drive.

How much does it cost to stay at Smartr Atocha Reina Sofia?

As of Sep 16, 2026, prices found for a 1-night stay for 2 adults at Smartr Atocha Reina Sofia on Sep 28, 2026 start from $197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Smartr Atocha Reina Sofia?

No, there isn't parking at this aparthotel.

Does Smartr Atocha Reina Sofia include a casino at the property?

No, Smartr Atocha Reina Sofia doesn't have a casino.

Is there an indoor pool at Smartr Atocha Reina Sofia?

No, there is no indoor pool at this aparthotel.

What do couples enjoy most about Smartr Atocha Reina Sofia?

Couples will appreciate amenities at this aparthotel, including a kitchen in each apartment plus a city view and a kitchenette in some.

Does Smartr Atocha Reina Sofia have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Smartr Atocha Reina Sofia feature a restaurant that includes a breakfast menu?

No, Smartr Atocha Reina Sofia doesn't have a restaurant that serves breakfast.

Does Smartr Atocha Reina Sofia allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Smartr Atocha Reina Sofia for a fee of EUR 30 per pet, per stay. The property also provides food and water bowls.

Does Smartr Atocha Reina Sofia have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

How far is the airport from Smartr Atocha Reina Sofia?

The closest major airport to Smartr Atocha Reina Sofia is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 11.6 mi away (18 minutes by car).

Are there rooms with balconies at Smartr Atocha Reina Sofia?

No, there aren't any apartments with balconies at Smartr Atocha Reina Sofia.

Smartr Atocha Reina Sofia Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 37 out of 80 reviews
Rating 8 - Good. 26 out of 80 reviews
Rating 6 - Okay. 5 out of 80 reviews
Rating 4 - Poor. 5 out of 80 reviews
Rating 2 - Terrible. 7 out of 80 reviews

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Edna

Liked: Cleanliness, check-in, listing accuracy
Excellent
Stayed 1 night in May 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, communication, listing accuracy
It was good for the money !
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and comfortable in a great location. Remote checkin worked well.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Susan

Liked: Cleanliness, room comfort, communication
This was a super-convenient location near the Madrid Atocha train station. It's in a quiet residential neighborhood but walking distance to the main museums in Madrid. It was a perfect home-base for the three of us to explore Madrid.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Renee

Liked: Cleanliness, amenities, property conditions & facilities, communication
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Sunitha

Terrible. It is run down place with lot of bed bugs. The pictures are scamming and deceptive for travelers.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Melanie

Liked: Cleanliness
Disliked: Check-in, communication
The lack of staff onsite is a problem. The instructions on using the access codes were very sketchy. I needed assistance but no one answered the phone when I called the number given. Then I was locked in my room because of a problem with the door. When I managed to get out, i could not lock the door behind me. Again, no answer to my phone call. It was clean and centrally located but I cannot recommend the place.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Denisse

Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025
Verified review

8/10 Good

larry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024
Verified review

8/10 Good

Rachel

Liked: Cleanliness, room comfort

A clean and well positioned one night stay

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Ivan

Liked: Room comfort, communication

Would definitely book again.

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

jing

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Leo R

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024
Verified review

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Communication
Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, check-in, communication, listing accuracy
Estuvo bien, la recomiendo
Stayed 3 nights in Jun 2026