Hotel Rex Madrid3.0 out of 5.0
Recent guest reviews
This hotel is very centrally located next to shopping streets and food places so it's never boring there. We never felt unsafe despite some sketchy characters walking nearby. The hotel's reception was ok, and they could improve with a bit more English and friendliness, I think.
My family had this hotel booked for our weeks holiday to Madrid this March. I have never been so disappointed with the lack of customer service as from here. We were booked for 3 nights only to be told at the start of march the hotel was closed for refurbishment and that they have moved us (and our money) to another hotel - which might i add looked horrendous. After informing them we weren't happy and would like our money back to book another hotel, they claimed they needed our card details even though we paid by credit card (i have never heard this before - the money is always transferred back to the credit card), we are still waiting! They have been nothing but difficult and rude and then had the audacity to email us and ask for a review!
This Hotel is showing its age, but is good value for Madrid. The first room we were offered was so small we could not place our luggage & move around the bed, but fortunately we were re-located to a much better room for a 4 night stay. Breakfasts were very good - fresh fruit, bread, cooked eggs, meat etc You could even indulge in a glass of bubbly if you wished. At first we thought the location was not very good - we are not big shoppers & thought the location on Gran Via in the shopping district was a disadvantage, but once we started to explore the streets a block or two back from Gran Via, we discovered a huge range of restaurants, galleries, bars etc
Reception staff were friendly. The front of the reception desk and the keycard holder says 'welcome' in many languages, but unfortunately the room is not very welcoming, eg just 4 hangars, no bath plug, no bath mat, poor lighting making reading difficult, no minibar, generally tired stale and and dated room decor. The type of hotel which you soon find you don't want to return to at the end of the day, and feel good to get out from. I heard that closure for refurbishment is coming: I hope things improve after that.
Stayed 1 night as on way elsewhere but great value and helpful staff. Breakfast was very good. Location brilliant. We would of preferred a room with a balcony as the views over the gran via day or night would if been excellent. Our room was cheap and great value to what we paid about £40 for 2 people B&B
The hotel is in need for some renovation but is still in pretty good shape. Once you get past the first impression you realise that the rooms are actually quite clean and the bathroom works as should. The location is perfect. Walking distance to virtually anywhere in the centre/old city and right on Gran Via and next to plaza Callao. We left early in the morning, before the metro starts running, but only had to walk a mere 5min to get to Sol and took the Cercanias city train from there to the airport. Plenty of dinning options within walking range both local joints and international chains such as Starbucks or Macdonalds. Breakfast has a wide range of offer although only one or two options within each food type. Still, it tailors to any traveller I can think of.
The location was very central to lots of points of interest like Plaza de Espana, the Opera House and the Royal Plaza. The staff was very friendly and helpful with providing directions. The breakfast served daily was sufficient and the rooms were clean.
I stayed here in September 2015. The location. was great for the city centre & right next to the Metro for the airport. Most of the staff werew friendly & I was able to leave my case after checking out as my flight wasn't till late. That's the good bits. The room was dark & dingy. There was 1 tiny widow that looked out onto an small inner courtyard, but due to the height of the buildings on all sides, it didn't let in any light. There was no main light in the room, just 2 small lamps and to see anything I had to put the bathroom light on & leave the door open. The plumbing was ancient & very noisy, there always seemed to be noise coming from the pipes, like something out of a horror movie! The rooms themselves didn't have any noise proofing either. I was unfortunate enough to end up in a room next to some old man who insisted on blasting the Bee-Gees through the wall at 1am. After an iriate call to Reception they did eventually send someone up, but he just laughed & said he would ring the room to tell them (while stood directky outside it). The noise kept going and only stopped when I finally hammered the door and berated the guy so much he got the message even though we didn't speak the same language. I complained at Reception the next morning & they promised they would have security on for that night. It was quiet next night. If you want cheap & don't spend any time in your hotel, then this would probably do. As a female solo traveller, I would be uncomfortable staying there again.
The hotel has a fantastic location but the windows are not so good isolated so we heard a lot of traffic. The first room was smelly and we had issues with the heating. The very friendly staff immediately gave us another and slightly bigger room. There were a few things here and there to be done in the room but for 3 stars its fine. Breakfast was okay.
Was looking for a budget hotel in Madrid for the weekend and Hotel Rex seemed to fit the bill. Pictures on line looked good for a 3 star hotel and location is good. However I stayed in 719 and my friend stayed in 219. They were both clean and tidy broom cupboards which made me think that the pictures on line were taken elsewhere. Breakfast was very average but don't panic because there's a Mcdonald's over the road. To top it all I left my wallet in my room and only realised at the airport. I called to ask the staff to check but they said they were too busy so was asked to call back an hour later. I did and I guess it was no surprise that it couldn't be found... Guess you get what you pay for.
- Walking distance to Plaza Mayor and Plaza de Espana
- Free breakfast
- Business center
Located in Centro, Hotel Rex Madrid is within a 10-minute walk of popular sights such as Plaza Mayor and Plaza de Espana. This 147-room, 3-star hotel welcomes guests with conveniences like free breakfast, a business center, and concierge services. Royal Palace and Almudena Cathedral are also a short walk from this Madrid hotel.
Free breakfast is included with your stay. At the end of the day, unwind with a drink at the bar/lounge.
At Hotel Rex Madrid, guests have access to features like a business center. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services.
Reviews from Trip Advisor
52.0% of guests recommend this hotelTotal of 802 reviews