Hospes Puerta de Alcalá5.0 out of 5.0
Recent guest reviews
We were in Madrid for our honeymoon. The staff was very welcoming and helpful. They helped with reservations, taxis, and recommendations. The hotel has a cool looking lobby and the room was very clean. The proximity to Retiro Park was nice. For dinner we usually ventured to the "La Latina" area which is a long walk from the hotel, but we learned taking a taxi was not very expensive.
Great experience. All the staff were exceptionally friendly and determined to please.
This hotel is great! The room was very large and clean and the hotel staff was very helpful. The hotel is walking distance from most of the major sites and there are quite a few restaurants and bars within blocks of the hotel. The concierge was also very helpful and helped us make various tour and restaurant reservations each day/night. I would recommend this hotel for anyone looking to visit Madrid!
This hotel is truly in one of the best locations in Madrid. Very close to metro, close to Retiro park, all the museums, restaurants, cafes. Luxurious room with turn down service. My room was very large and bright and I paid for the cheapest available room. I did not have a view of Puerta de Alcala but I had a nice bright view of a courtyard. Staff was very friendly and helpful. The first few days they didn't have a room key for me because the last guest had lost it. That was a little bit of an annoyance but one of the staff at the desk, Tiago, was able to replace it without any problems. Would definitely stay here again.
Hotel design and amenities are great including a spa, bicycles you can borrow, delicious breakfast, splendid rooms with wooden floor and a large bathroom, exposed beams in top-floor rooms, etc. Location is also perfect with many landmarks, restaurants and metro stations at walking distance. However, there is room for improvement on service quality. We had to carry our suitcase to our room, request different passwords every 24 hours for Internet access for each device, deal with receptionists who were very polite and helpful but not really friendly, wait 15 minutes to get our luggage from the porter, etc. All in all, a very good experience that could have been exceptional with that little extra something that only people can bring...
The hotel was in a great location in downtown Madrid. Right on the tour bus lines and within walking distance of parks and shopping. The staff was wonderful. They could not have been nicer or more helpful. Would stay here again for sure.The rooms were beautiful.[...]
- Walking distance to Prado Museum and El Retiro Park
- Free WiFi in rooms and public areas
- Onsite dining
Hospes Puerta de Alcalá places you in Madrid City Centre, within a leisurely stroll of popular sights such as Prado Museum and El Retiro Park. This 5-star hotel has 42 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi. Located in central Madrid, the hotel is also near Plaza Mayor and Thyssen-Bornemisza Museum.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 7:30 AM to 11 AM.
All of Hospes Puerta de Alcalá's 42 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and plasma TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and other amenities include laptop-compatible safes and phones.
Guests staying at Hospes Puerta de Alcalá enjoy access to a full-service spa, a fitness center, and a steam room. Valet parking is EUR 39 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 90 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 4 meeting rooms, and free newspapers.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 767 reviews