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Hospes Puerta de Alcalá

5.0 out of 5.0

Recent guest reviews

An excellent boutique hotel suited for business travellers. The staff are very friendly and the breakfast is good. Rooms are modern and very spacious. I would recommend this hotel for business travellers or those travelling without children. The location is excellent with a wealth of restaurants to choose from within walking distance.

Lunch in between showers , sat outside beside heaters amazing service so attentive caeser salad definitely not to be missed , there crudités were so fresh, superb choice of dishes. A great place to sit and people watch!

We found the facility and the entire staff to be excellent, friendly and helpful. The rooms are spacious, and the location of the hotel is ultra convenient to the tourist areas in central Madrid. From our initial check in and throughout our stay, we found the front desk and bell staff to be friendly and helpful. The breakfast buffet was very nice, with a great range of breads, fruits, meats, etc, and the friendly and efficient wait staff brings coffee, tea, and takes orders for eggs to order. Everything we had there was excellent. The outside bar has effective heaters during the winter months, so we were very comfortable the two nights we had a late drink there. When we came the second time after a one night break, the waiter even remembered our drink orders from the previous stop there. This is a great place to stay during your Madrid visit, and a good value for the area.

Stayed at this property starting from January 6 - January 9, 2018, loved the location, close to all shopping, restaurants, the staff were wonderful and helpful, the only draw back is their breakfast room is not the best, not many variety and felt like I was eating in basement.

this definitely a charming hotel sitting in the heart of Madrid. Easy to walk to all shopping area, restaurants and get on subways. The room is beautiful with bath top, and breakfast is cozy but high quality. I stayed 4 nights there really enjoy the service. Only one thing, I was going to take train to Segovia from Chamartin, but the reception told me I should go from Atocha station instead and got me a taxi, which was wrong station. i had spend few more hours just to running around before i get to Segovia. Other than this incident, overall was very pleasant.

The hotel is small, very charming and well located. Don't expect a big lobby or living area, that's not the case. We stayed there for 3 nights and enjoyed every detail. We stayed in a triple room very spacious, clean and comfortable. But the best of it all was the service. Fernando at the front desk made all the difference and helped us with all our needs, from restaurant reservations, tips on attractions and much more. Always with a great attitude and a smile on his face, so welcoming that Madrid was even more amazing than it already is. Breakfast is also very good and served in a nice small, dining room. Highly recommend this place!

My wife and I spent our holiday season at this hotel. To say it was great would be an understatement. The rooms were spacious and well appointed. What was the distinguishing feature however was the staff. We travel a lot for vacations and I constantly for work. At no time have we encountered such a terrific group of hospitality staff. A great experience.

I will start with the location which is excellent! Exactly at Plaza de la Independencia next to the largest park of Madrid and within walking distance of all the museums and the famous Salamanga district for shopping! Unfortunately were not fully satisfied with the quality of the services. The staff was very friendly and helpful however the size of our room was really small. Regarding the breakfast I would characterize it average (not great variety..). Overall this hotel was over-prized especially due to its size.

This our first time in the Hospes chain in Spain which are operating a great selection of hotels, we have tried the SPA in Valencia and were very pleased. The hotel team is truly warm, welcoming and assisting with all matters with great care and support. The facility is a beautiful small boutique hotel that encapsulate very many features and services. The SPA is small but very well set in the back of the hotel and the team of therapists is superb. The room was beautifully decorated and the beds are offering great comfort. No doubt I will be back again for business trips as well as for great weekend escapes

recently refurbished hotel in a very nice location: plaza de la independencia is full of nice bars restaurants and cafeterias, all worth visiting, day and night. also the RETIRO park is just across the « plaza » which is perfect for a morning run or walk. rooms are nicely decorated, there is a small gym, pool and spa which is fine and does the job. food is fine. what stands out is the kindness and efficiency of the staff, and this makes one’s stay much better. I will come back.

Plaza de la Independencia 3 Madrid Madrid

Hotel highlights

  • Walking distance to Prado Museum and El Retiro Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Hospes Puerta de Alcalá places you in Salamanca, within a leisurely stroll of popular sights such as Prado Museum and El Retiro Park. This 5-star hotel has 42 rooms and welcomes guests with a restaurant, a full-service spa, and free in-room WiFi. Located in central Madrid, the hotel is also near Plaza Mayor and Thyssen-Bornemisza Museum.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 7:30 AM to 11 AM.


All of Hospes Puerta de Alcalá's 42 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and plasma TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and other amenities include laptop-compatible safes and phones.

Property features

Guests staying at Hospes Puerta de Alcalá enjoy access to a full-service spa, a fitness center, and a steam room. Valet parking is EUR 39 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 90 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 4 meeting rooms, and free newspapers.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 824 reviews