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Hospes Puerta de Alcalá

5.0 out of 5.0

Recent guest reviews

recently refurbished hotel in a very nice location: plaza de la independencia is full of nice bars restaurants and cafeterias, all worth visiting, day and night. also the RETIRO park is just across the « plaza » which is perfect for a morning run or walk. rooms are nicely decorated, there is a small gym, pool and spa which is fine and does the job. food is fine. what stands out is the kindness and efficiency of the staff, and this makes one’s stay much better. I will come back.

A fabulous boutique hotel. Modern spacious rooms with comfortable beds and huge walk-in shower. Good selection on offer from the breakfast buffet and hot options to order from the menu. All the staff were courteous and attentive nothing was too much trouble. Loved the restaurant and bars outside, great atmosphere day/evenings. Excellent restaurants and cafes within a few minutes walk from the hotel. Madrid city tour bus stop outside the hotel and the beautiful Retiro Park is adjacent to the hotel. I would highly recommend this little gem of a hotel to family and friends.

What a wonderful hotel! I spent a long time researching accommodation in Madrid and I was so happy with my choice. The location was fabulous lots of bars and cafes on the doorstep and opposite the beautiful El Retiro Park. The rooms were beautifully designed, light and airy. The staff were friendly and accommodating especially Roberto Figueiras - who displayed excellent customer services to myself and my partner. With even arranging a bottle of Cava to celebrate our anniversary! He pointed out local landmarks and hidden gems to explore during our time in Madrid. Thanks Roberto! I would highly recommend this hotel and would stay again. The only reason I didn’t rate 5 stars is that we were not supplied with any complimentary water in our room and had to pay €6 for a bottle. Something as a 5* Hotel I would expect to be supplied in the rooms.

Great location to reach most of central Madrid. Across from a large park for walking. Good buffet breakfast and an attentive staff. You can eat outside if the weather is nice and people watch. Our room had modern fixtures and a comfortable bed. Could see using this hotel for business or for holiday. Close to the metro and to the On and Off Buses. Would recommend to others and go again.

Quality means that all aspects of the service is great and this was the case with Hospes in Madrid. We stayed there for two periods in August. The service from the greeting to the farewell was fantastic. The team couldn't do enough for you. We had to confirm a tour of Andalucia and the desk had trouble getting through to the tour company, but kept trying until they did. They went out onto the street to fetch cabs and organised an early breakfast for our room because the kitchen wasn't open when we were leaving. Nothing was too much trouble. The rooms were quite large so plenty of room for cases and they contained everything you needed. The restaurant out the front was exceptional. The location is a little bit from the main shopping / walking area, but not too far. We did catch cabs a couple of times from the Grand Via but it was only a few Euros ... the legs were getting tired after 5 weeks of travelling. Breakfast was good and the setting out in the little courtyard was nice. The Retiro Park is just across the road and the Prado only about 1km away. Would go back there again if in Madrid.

The good: This is a very quaint boutique hotel in a great area close walking distance to everything. The staff were always, happy, cheerful and helpful and were actually the best part about this hotel. The bad: There is NO bathroom door which when sharing with any other guest makes for a very uncomfortable experience. Based on this alone, I would not return or recommend this hotel.

This hotel was not what we expected. We arrived late at night and were put in a room which was suffering from a strange buzzing noise. We couldn't work out where it was coming from, so we reported it to the reception staff, who were completely dismissive of the issue and swore they couldn't hear it when they came up to the room to investigate. I suspect it has something to do with the ridiculous late night Russian mafia-style disco which is located next door. The cleanliness is average by Madrid standards, the breakfast was below par and the breakfast room itself was cramped; it was almost impossible to attract the attention of any of the staff in the breakfast room to order a coffee. The room was also freezing cold. On the upside, the location is good, and the bed was comfortable. That's it. Madrid has a number of good hotels (see my earlier reviews) but unfortunately this is not one of them.

This was my second visit this year to Madrid and to Hotel Hospes. The hotel is situated right in the heart of Madrid in the Plaza Independencia. The staff are great, the rooms are excellent and I would throughly recommended it for any visit to the Spanish capital. I am looking forward to my next visit!

Great hotel! I would 100% stay here again . The service was amazing and the food at the restaurant provided by the hotel was fantastic. Check in was quick and the check out process was even faster. All of the front desk staff were excellent, attentive and friendly, but specifically Letizia García, the front desk Manager who couldn't do enough for us! The room was spacious and beautiful. I have literally no complaints about this hotel it was an amazing experience. The lobby is beautiful and clean. We enjoyed the breakfast every day, which had so many different varieties and the quality was excellent. The hotel is located in a central area of the city within walking distance of all the major landmarks. It's a bit expensive but totally worth the money, the quality of the food, the service, the staff, and overall experience was unbeatable.

Excellent location, great staff, fabulous rooms, from the moment you arrive you feel you are being looked after in a not overpowering way It's a joy to eat outside on the terrace and just watch the world go by

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 794 reviews