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The Metropolitan Hotel

Property class: 3

Choose dates to view prices

Photo gallery for The Metropolitan Hotel

A bar area with a digital screen displaying a score of 77, a brick wall with greenery, and a bar counter with stools.
A hotel room with two beds, a desk, and a shower area.
A bar area with a pool table, seating, and a TV screen displaying a sports event.
A double bed with a wooden headboard, two bedside tables with lamps, a desk with a chair, and a balcony with curtains.
A compact kitchen with wooden cabinets, a black refrigerator, and a built-in oven.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
17 Gordon Street, Mackay, QLD, 4740
  • Place, Artspace Mackay
    ‪12 min walk‬
  • Place, Bluewater Lagoon
    ‪17 min walk‬
  • Place, Caneland Central
    ‪17 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for 1 Bedroom Apartment

A hotel room with two beds, a TV, an air conditioning unit, and a balcony with curtains.

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

A hotel room with two beds, a desk, and a shower area.

Standard Room

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Aparment

A hotel room with a bed, a wooden wardrobe, a bedside table with a vase, and a view of the outside.

2 Bedroom Aparment

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

APARTMENT TWO BEDROOMS

  • Sleeps 10

APARTMENT QUEEN SIZE BED

  • Sleeps 10

Double or Twin STANDARD

  • Sleeps 6

About the neighborhood

Mackay

Located in City Centre, The Metropolitan Hotel is a leisurely stroll from sights such as Artspace Mackay and Ken Burgess Orchid House. This 3-star hotel has 6 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Artspace Mackay - 12 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 15 min walk - 0.8 miles
  • Bluewater Lagoon - 17 min walk - 0.9 miles
  • Caneland Central - 17 min walk - 0.9 miles
  • Harrup Park - 3 min drive - 1.4 miles

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Metropolitan Hotel - ‬1 min walk
  • ‪The Dispensary - ‬6 min walk
  • ‪Filipino Kuisine - ‬8 min walk
  • ‪Woodman's Axe - ‬7 min walk

About this property

The Metropolitan Hotel

The Metropolitan Hotel offers a vending machine, a banquet hall, and an ATM. If you plan to drive, free parking is available. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
Guests can expect free WiFi and 32-inch TVs with digital channels. Other standard amenities include refrigerators, microwaves, and coffee makers.

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Oct 5 - Oct 6
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2:00 PM—-10:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

Frequently asked questions

Is free cancellation available at The Metropolitan Hotel?

The Metropolitan Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Metropolitan Hotel?

As of Sep 30, 2026, prices found for a 1-night stay for 2 adults at The Metropolitan Hotel on Oct 22, 2026 start from $96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Metropolitan Hotel?

This hotel is situated in City Centre within a short 17-minute walk of Bluewater Lagoon and also 18 minutes on foot from Caneland Central. You'll also find Artspace Mackay and Jubilee Park less than a mile away.

Does The Metropolitan Hotel have a casino on the premises?

No, The Metropolitan Hotel doesn't have a casino.

Will I find an indoor pool at The Metropolitan Hotel?

No, there is no indoor pool at this hotel.

Does The Metropolitan Hotel feature a restaurant that includes a breakfast menu?

No, The Metropolitan Hotel doesn't have a restaurant that serves breakfast.

Will The Metropolitan Hotel allow pets to stay for free?

No, pets aren't allowed at The Metropolitan Hotel.

How close is the airport from The Metropolitan Hotel?

The closest major airport to The Metropolitan Hotel is Mackay, QLD (MKY), which is 3.9 mi away (8 minutes by car).

The Metropolitan Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 122 reviews
Rating 8 - Good. 50 out of 122 reviews
Rating 6 - Okay. 24 out of 122 reviews
Rating 4 - Poor. 9 out of 122 reviews
Rating 2 - Terrible. 3 out of 122 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and welcoming close to everything
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice size shower, comfy beds.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious affordable apartments
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The rooms have been recently renovated and are very nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern. Good pub. Can't complain for the price
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Property very nice and very accommodate staff.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at a pub.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Spoke to the girls at the bar and they went out of their way to help. Top service, well done.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but it was a bit noisy and it is understandable. Will be back
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and welcoming staff. Heather and her team couldn’t do enough for us; Nothing was a problem. Clean modern large suite. Great kitchen. Roomy bedrooms. Pleasantly surprised we had a very handy laundry within the unit. TV in each bedroom. Good AC. Plenty of towels and crisp bedlinen. Gave us a little bit of additional time to check out as my Dad has Parkinson’s and is slow to move in the mornings. Great location. Great price. 2nd time we have stayed here. Best kept secret in Mackay. Will be back!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the older pubs but the rooms (we were in the one bedroom apartment) have been renovated to a high standard, with full cooking facilities and tv in both the lounge and bedroom. I have no trouble in recommending, it is very close to the centre of town and grocery shop.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great,staff helpful,room was clean,tidy,presentable and close proximity to shops a d grocery stores to purchase convenient local amenities... However... Unfortunately I decided to stay there with an abusive gas lighting narcissist who made the entire vibe of the stay just feel yucky,low and terrible. Highly recommend the Metropolitan Hotel. 5 stars all round.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
0
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Stayed 3 nights in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Centre of town, excellent value..

As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..