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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Front of property
Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi
Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
46 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪18 min walk‬
  • Place, Bluewater Lagoon
    ‪5 min drive‬
  • Place, Mackay Base Hospital
    ‪5 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪12 min drive‬

Room options

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2

About the neighborhood

Mackay

Located in West Mackay, The Marco Polo is within a mile (2 km) of sights such as Jubilee Park and Caneland Central. This 38-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Caneland Central - 18 min walk - 1.0 mile
  • Mackay Regional Botanic Gardens - 5 min drive - 1.4 miles
  • Bluewater Lagoon - 5 min drive - 1.2 miles
  • Mackay Base Hospital - 5 min drive - 1.0 mile
  • Harrup Park - 9 min drive - 3.0 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬3 min walk
  • ‪Austral Hotel - ‬2 min drive
  • ‪The Coffee Club Café - Caneland Central - ‬2 min drive

About this property

The Marco Polo

The Marco Polo features an outdoor pool and laundry facilities. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with dry cleaning/laundry, securing valuables, and luggage storage.
22-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include refrigerators, coffee makers, and ceiling fans. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

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The price is $90
Apr 5 - Apr 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

What is there to do close to The Marco Polo?

This hotel is situated in West Mackay within a short 20-minute walk of Jubilee Park. You'll also find Caneland Central and Bluewater Lagoon within a short drive.

How much does it cost to stay at The Marco Polo?

As of Mar 5, 2026, prices found for a 1-night stay for 2 adults at The Marco Polo on Mar 11, 2026 start from $99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Marco Polo?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does The Marco Polo have a casino at the property?

No, The Marco Polo doesn't have a casino.

Will I find an indoor pool at The Marco Polo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What do couples enjoy most about The Marco Polo?

Couples staying at this hotel will appreciate amenities like bathrobes as well as an outdoor pool and concierge services.

Are there hot tubs at The Marco Polo?

Yes, some guestrooms at this hotel feature private spa tubs.

Does The Marco Polo feature a restaurant that includes a breakfast menu?

No, The Marco Polo doesn't have a restaurant that serves breakfast.

Will The Marco Polo allow pets to stay for free?

No, pets aren't allowed at The Marco Polo though service animals are welcome.

Does The Marco Polo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Marco Polo?

The closest major airport to The Marco Polo is Mackay, QLD (MKY), which is 3.2 mi away (7 minutes by car).

Can I book a room with a balcony at The Marco Polo?

No, you won't find guestrooms with balconies at The Marco Polo.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 709 reviews
Rating 8 - Good. 210 out of 709 reviews
Rating 6 - Okay. 85 out of 709 reviews
Rating 4 - Poor. 21 out of 709 reviews
Rating 2 - Terrible. 20 out of 709 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Adrian

Stayed 1 night in Nov 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service
The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.
Stayed 1 night in Nov 2025

10/10 Excellent

Barry

Liked: Property conditions & facilities, room comfort
The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome
Stayed 3 nights in Nov 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff were amazing and the room was perfect.
Stayed 1 night in Nov 2025

10/10 Excellent

Joshua, Cordeaux Heights

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, combfortable & quiet. I'll be staying here again. Cheers, Josh
Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, filled all our needs
Stayed 2 nights in Sep 2025

10/10 Excellent

Yasmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Robert, Giru

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Sep 2025

10/10 Excellent

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are really comfortable. Room is clean on entry. Staff is wonderful & very considerate 😊 I'll continually choose to stay here because of it's location as well.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpected stay over.

A last minute booking due to an unexpected hospital stay, so i turned up late looking like a homeless person in a sling and multiple dressings and a shopping bag with a few belongings in. I was very warmly greeted at reception. Wonderful manager. I was lucky to get the last room.which was very nice. Very clean and fresh smelling, bed was awesome after 3 nights in hospital. Much needed rest, next morning was warmly greeted by the same manager, he took my key so i didn't need to walk to reception,asked if i needed an Uber or taxi. But i had a lift coming who had to travel a long distance. He said i could sit and wait in a comfy chair and even gave me a cold bottle of water. Great service, will definitely be returning for a recreational stay. Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable beds
Stayed 1 night in Sep 2025

10/10 Excellent

rex

Liked: Cleanliness, staff & service, amenities
Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Motel

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.
Stayed 1 night in Sep 2025

10/10 Excellent

Aleshia

Stayed 1 night in Sep 2025

6/10 Okay

Akshay, Dysart

Stayed 1 night in Sep 2025

6/10 Okay

Joanne

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Georga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and lovely workers, close and convenient
Stayed 2 nights in Aug 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Pradip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Friendly host.
Stayed 1 night in Aug 2025

10/10 Excellent

Kerryn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely owner, very welcoming on arrival.. Would stay here again if travelling through. Clean room with extra comfy bed and pillows... Had a sleep in this morning and missed out on hot water for my shower but I guess the neighbours enjoyed their hot showers!!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Rebecca, Mackay

Traveled with partner
Liked: Staff & service
Beds was super comfy. Spa deluxe room which we couldnt use as there wasnt a plug and the silicone around the bath was very unappealing , dirty and stains in bath.
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Traveled with partner
Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.
Stayed 1 night in Jul 2025

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