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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Front of property
A hotel room with two beds, a bedside table with a lamp, a wall-mounted shelf, and a window with curtains.
A kitchenette with a microwave, toaster, coffee maker, and a small fridge.
Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Laundry

Explore the area

View in a map
46 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪20 min walk‬
  • Place, Mackay Regional Botanic Gardens
    ‪2 min drive‬
  • Place, Bluewater Lagoon
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard King Room - Non-Smoking

A hotel room with a bed, a desk with chairs, a ceiling fan, and a painting on the wall.

Standard King Room - Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

A hotel room with a bed, a desk with chairs, a ceiling fan, and a painting on the wall.

Standard King Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard King Room

A neatly made bed with white linens, a bedside table with a lamp, and a chair.

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Spa Room

A modern hotel room with a large mirror, two seating areas, a bed, and a small table.

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room, Multiple Beds

A hotel room with a bed, two chairs, a desk, a television, a ceiling fan, and a window with curtains.

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Family Room

A hotel room with a single bed, a bunk bed, a desk, a chair, and a TV mounted on the wall.

Standard Family Room

  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Family Room

A neatly arranged bedroom with a bed, bedside table, lamp, and a ceiling fan.

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Twin Room, Multiple Beds

A hotel room with a large bed, a desk with a chair, a television, and a ceiling fan.

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe King Room

A hotel room with a bed, bedside table, lamp, and a small seating area with a table and chairs.

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Mackay

Located in West Mackay, The Marco Polo is within a mile (2 km) of sights such as Jubilee Park and Caneland Central. This 38-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Caneland Central - 20 min walk - 1.1 miles
  • Mackay Enertainment and Convention Centre - 20 min walk - 1.1 miles
  • Mackay Regional Botanic Gardens - 2 min drive - 1.0 mile
  • Harrup Park - 4 min drive - 1.4 miles
  • Bluewater Lagoon - 4 min drive - 1.6 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪KFC - ‬17 min walk
  • ‪KFC - ‬2 min drive
  • ‪Subway - ‬7 min walk

About this property

The Marco Polo

The Marco Polo features an outdoor pool and laundry facilities. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with securing valuables, dry cleaning/laundry, and tours or tickets.
22-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include refrigerators, coffee makers, and ceiling fans. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Exterior
Mackay Resort Motel
West Mackay
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,000 reviews
$78 nightly
The price is $87
Jul 19 - Jul 20
Total with taxes and fees
Mackay Resort Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

What is there to do close to The Marco Polo?

This hotel is situated in West Mackay within a short 20-minute walk of Jubilee Park. You'll also find Caneland Central and Bluewater Lagoon within a short drive.

How much does it cost to stay at The Marco Polo?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at The Marco Polo on Jul 25, 2026 start from $95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Marco Polo?

Yes, covered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does The Marco Polo have a casino at the property?

No, The Marco Polo doesn't have a casino.

Will I find an indoor pool at The Marco Polo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What will couples enjoy most about a stay at The Marco Polo?

Couples staying at this hotel will appreciate amenities like bathrobes as well as an outdoor pool and concierge services.

Are there hot tubs at The Marco Polo?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does The Marco Polo feature a restaurant that includes a breakfast menu?

No, The Marco Polo doesn't have a restaurant that serves breakfast.

Will The Marco Polo allow pets to stay for free?

No, pets aren't allowed at The Marco Polo though service animals are welcome.

Are there connecting rooms at The Marco Polo?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Marco Polo?

The closest major airport to The Marco Polo is Mackay, QLD (MKY), which is 3.2 mi away (7 minutes by car).

Can I book a room with a balcony at The Marco Polo?

No, there aren't any guestrooms at The Marco Polo that offer a balcony.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 715 reviews
Rating 8 - Good. 212 out of 715 reviews
Rating 6 - Okay. 86 out of 715 reviews
Rating 4 - Poor. 21 out of 715 reviews
Rating 2 - Terrible. 21 out of 715 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here the spa room is really spacious super comfortable king bed Huge shower free parking and just a fue minutes from the cbd will stay here in a pinch when I’m passing through town that’s for sure 😎👍
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was perfect, beautiful shower & the softest most amazing beds & pillows. It is the only motel we stay in when we go to Mackay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Staff were amazing and the room was perfect.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Nicole

Liked: Cleanliness, amenities
Staff courteous room clean very spacious
Stayed 1 night in Dec 2025
Verified

8/10 Good

Georgina

Liked: Cleanliness, staff & service, amenities
Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Vinaisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning was quite awesome.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Property conditions & facilities, room comfort
The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, filled all our needs
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Georga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and lovely workers, close and convenient
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, combfortable & quiet. I'll be staying here again. Cheers, Josh
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Nimrat

Liked: Cleanliness, property conditions & facilities
Yes room was clean
Stayed 1 night in Dec 2025
Verified

8/10 Good

Marrianne

Liked: Staff & service, property conditions & facilities
Noisy as in flight path, but bearable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andre

A very good hostel, thank you
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

rex

Liked: Cleanliness, staff & service, amenities
Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and comfortable.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025