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Pacific Sands Apartments

Property class: 4.5

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Photo gallery for Pacific Sands Apartments

Apartment, 1 Bedroom | Private kitchen | Microwave, coffee/tea maker, electric kettle, toaster
View from room
32-inch Smart TV with digital channels, TV
32-inch Smart TV with digital channels, TV
Executive Apartment, 2 Bedrooms | Living area | 32-inch Smart TV with digital channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Place, Town Beach
    ‪13 min walk‬
  • Place, Ken Burgess Orchid House
    ‪15 min walk‬
  • Place, Harrup Park
    ‪3 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room | 32-inch Smart TV with digital channels, TV

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms

  • Ocean view
  • 764 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

Individually decorated, individually furnished, laptop workspace

King Executive Room with Balcony

  • Lake view
  • 452 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for King Room Studio

King Room Studio | Individually decorated, individually furnished, laptop workspace

King Room Studio

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Executive Studio | Individually decorated, individually furnished, laptop workspace

Executive Studio

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Individually decorated, individually furnished, laptop workspace

Executive Apartment, 2 Bedrooms

  • 75 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 3 Bedrooms (Interconnecting)

  • River view
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms (Interconnecting)

  • River view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Mackay

Located in East Mackay, Pacific Sands Apartments is within 2 miles (3 km) of popular attractions such as Harrup Park and Mackay Enertainment and Convention Centre. This 51-room, 4.5-star aparthotel has an outdoor pool along with free in-room WiFi and free self parking.
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What's nearby

  • Town Beach - 13 min walk - 0.7 miles
  • Ken Burgess Orchid House - 13 min walk - 0.7 miles
  • Harrup Park - 5 min drive - 1.4 miles
  • Far Beach - 10 min drive - 1.6 miles
  • Mackay Base Hospital - 11 min drive - 4.6 miles

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Mojos - ‬3 min drive
  • ‪Woodman's Axe - ‬3 min drive
  • ‪Metropolitan Hotel - ‬2 min drive
  • ‪Zambrero - ‬3 min drive

About this property

Pacific Sands Apartments

Guests of Pacific Sands Apartments enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. If you decide to drive, there's free parking. Helpful staff can provide dry cleaning/laundry services and luggage storage. Other amenities at this beach aparthotel include barbecue grills, a picnic area, and a garden.
Each apartment is individually decorated and features a kitchen. Guests can expect to find free WiFi and a 32-inch Smart TV with digital channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a ceiling fan, and an ironing board. Weekly housekeeping is available.
Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Mackay Resort Motel
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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,004 reviews
$73 nightly
The price is $82
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Total with taxes and fees
Mackay Resort Motel

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 percent for credit card payments
The front desk is open Monday to Friday (8:00 AM – 5:00 PM), Saturday to Saturday (9:00 AM – 5:00 PM), and Sunday to Sunday (9:00 AM – 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 150.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Frequently asked questions

Are free cancellation options available at Pacific Sands Apartments?

Pacific Sands Apartments provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Pacific Sands Apartments?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Pacific Sands Apartments on May 17, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Pacific Sands Apartments?

This aparthotel is situated in East Mackay within a short 14-minute walk of Ken Burgess Orchid House and also 13 minutes on foot from Town Beach. You'll also find Harrup Park and Bluewater Lagoon within a short drive.

Is there parking available at Pacific Sands Apartments?

Yes, self parking is offered for free at the aparthotel.

Are there luxury amenities available at Pacific Sands Apartments?

Yes, some luxury features of this aparthotel include an outdoor pool, dry cleaning/laundry service, and a garden.

Does Pacific Sands Apartments include a casino at the property?

No, Pacific Sands Apartments doesn't have a casino.

Is there an indoor pool at Pacific Sands Apartments?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Pacific Sands Apartments?

Couples will appreciate amenities at this aparthotel, including a smart TV and a kitchen in each apartment, and some feature ocean view.

Does Pacific Sands Apartments have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Pacific Sands Apartments feature a restaurant that includes a breakfast menu?

No, Pacific Sands Apartments doesn't have a restaurant that serves breakfast.

Does Pacific Sands Apartments allow pets to stay free of charge?

No, pets aren't allowed at Pacific Sands Apartments.

Does Pacific Sands Apartments have connecting rooms available?

Yes, there are connecting units available at this aparthotel book for your group event or vacation.

Where is the closest airport to Pacific Sands Apartments?

The closest major airport to Pacific Sands Apartments is Mackay, QLD (MKY), which is 4.7 mi away (9 minutes by car).

Are there rooms with balconies at Pacific Sands Apartments?

Yes, some apartments at this aparthotel offer a balcony where guests can enjoy ocean and city views.

Pacific Sands Apartments Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 198 out of 463 reviews
Rating 8 - Good. 155 out of 463 reviews
Rating 6 - Okay. 67 out of 463 reviews
Rating 4 - Poor. 25 out of 463 reviews
Rating 2 - Terrible. 18 out of 463 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Glenn

Stayed 1 night in Jan 2026

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, amenities
Stayed 4 nights in Oct 2025

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay but the experience is let down by terrible WiFi
Stayed 3 nights in Jan 2026

8/10 Good

Jarron

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for an overnight stay in Mackay. Great size apartments, easy check in.
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location. Generally ok. Was not proved with enough toilet paper etc. had to ask. kitchen was poorly equiped
Stayed 7 nights in Dec 2025

6/10 Okay

James

Disliked: Cleanliness, room comfort
Could do with a lot of maintence. Parking was ok, did have to park on street one night, aircons work well just no direction fins left in them. Bed was awful and pillow non existent
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities
Staff where amazing
Stayed 1 night in Nov 2025

6/10 Okay

Tracey

Business traveler
Disliked: Cleanliness, amenities
No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.
Stayed 1 night in Nov 2025

6/10 Okay

Ryan

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
Stayed 2 nights in Nov 2025

8/10 Good

Diane

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 9 nights in Oct 2025

4/10 Poor

Kaitlyn

Stayed 3 nights in Oct 2025

4/10 Poor

Tim

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
Stayed 4 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Kevin

Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
good
Stayed 3 nights in Sep 2025

8/10 Good

Muneichi

Liked: Room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Ebelina

Traveled with family
Liked: Cleanliness, amenities
Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Stayed 4 nights in Sep 2025

2/10 Terrible

Lynette

Traveled with group
Disliked: Property conditions & facilities
Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, room comfort

4 nights in Mackay for cricket

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Stayed 4 nights in Aug 2025

6/10 Okay

Warren, Newtown

Business traveler
First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Stayed 1 night in Aug 2025

4/10 Poor

Nan

Traveled with partner
Disliked: Property conditions & facilities
The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
Stayed 1 night in Aug 2025

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