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Oaks Mackay Carlyle Suites

4.0 star property
Hotel in Mackay with an outdoor pool

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Photo gallery for Oaks Mackay Carlyle Suites

Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
23 Alfred Street, Mackay, QLD, 4740
  • Place, Caneland Central
    ‪20 min walk‬
  • Place, Bluewater Lagoon
    ‪20 min walk‬
  • Place, Harrup Park
    ‪20 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪10 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free WiFi

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)
  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room (No Housekeeping)

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 1 Bedroom Apartment (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(4 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment

  • Sleeps 2

2 Bedroom Dual Key Apartment (No Housekeeping)

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed

One-Bedroom Apartment-No Housekeeping

  • Sleeps 2

Hotel Room-No Housekeeping

  • Sleeps 2

Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4

Two-Bedroom Dual Key Apartment-No Housekeeping

  • Sleeps 4

Apartment, 2 Bedrooms (No Housekeeping Service)

  • Sleeps 4

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • Sleeps 2

View all photos for 2 Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Apartment

  • Sleeps 4

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

  • Sleeps 4

View all photos for 3 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

3 Bedroom Dual Key Apartment

  • Sleeps 6

About the neighborhood

Mackay

Located in City Centre, Oaks Mackay Carlyle Suites is a leisurely stroll from sights such as Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. This 34-room, 4-star hotel welcomes guests with in-room amenities like balconies, refrigerators, and microwaves.

What's nearby

  • Artspace Mackay - 13 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 17 min walk - 0.9 miles
  • Caneland Central - 20 min walk - 1.1 miles
  • Bluewater Lagoon - 20 min walk - 1.1 miles
  • Harrup Park - 20 min walk - 1.1 miles

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Metropolitan Hotel - ‬3 min walk
  • ‪Zambrero - ‬10 min walk
  • ‪The Coffee Club - ‬9 min walk
  • ‪Burger Urge - ‬4 min walk

About this property

Oaks Mackay Carlyle Suites

Hotel in Mackay with an outdoor pool
An outdoor pool and free WiFi in public areas are features at Oaks Mackay Carlyle Suites. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage.
LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Other standard amenities include dryers, balconies, and refrigerators.
Recreational amenities at the hotel include an outdoor pool.

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Pacific Sands Apartments
  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 449 reviews
$100 nightly
The price is $111
Dec 14 - Dec 15
Total with taxes and fees
Pacific Sands Apartments

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

Is free cancellation available at Oaks Mackay Carlyle Suites?

Oaks Mackay Carlyle Suites provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do close to Oaks Mackay Carlyle Suites?

This hotel is situated in City Centre within a short 12-minute walk of Artspace Mackay and also 11 minutes on foot from Jubilee Park. You'll also find Bluewater Lagoon and Caneland Central within a short drive.

Will I be able to park at Oaks Mackay Carlyle Suites?

Yes, there is accessible parking available.

Does Oaks Mackay Carlyle Suites have a casino on the premises?

No, Oaks Mackay Carlyle Suites doesn't have a casino.

Is there an indoor pool at Oaks Mackay Carlyle Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Are there hot tubs at Oaks Mackay Carlyle Suites?

No, this hotel doesn't have a spa tub.

Does Oaks Mackay Carlyle Suites have a restaurant that serves breakfast?

No, Oaks Mackay Carlyle Suites doesn't have a restaurant that serves breakfast.

Does Oaks Mackay Carlyle Suites allow pets to stay free of charge?

No, pets aren't allowed at Oaks Mackay Carlyle Suites though service animals are welcome.

Are there connecting rooms at Oaks Mackay Carlyle Suites?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Oaks Mackay Carlyle Suites?

The closest major airport to Oaks Mackay Carlyle Suites is Mackay, QLD (MKY), which is 3.7 mi away (8 minutes by car).

Are there rooms with balconies at Oaks Mackay Carlyle Suites?

Yes, every guestroom at Oaks Mackay Carlyle Suites comes with a balcony.

Reviews

Oaks Mackay Carlyle Suites Reviews

8.2

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 144 out of 357 reviews
Rating 8 - Good. 142 out of 357 reviews
Rating 6 - Okay. 40 out of 357 reviews
Rating 4 - Poor. 18 out of 357 reviews
Rating 2 - Terrible. 13 out of 357 reviews

Reviews

2/10 Terrible

Kerri

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in a 2 bedroom apartment. The main bedroom had 2 windows. One big set with an extensive amount of bird poo on the outside- it was disgusting. The other window had no curtains or blind on it and let the outside lights in all night, and the sun at 5am, and it rattled in the wind. The other bedroom had a bed that was uneven. I will be asking Expedia for a partial refund as we could not use the 2nd bedroom which I paid good money for.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mitchell

Stayed 2 nights in Jul 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025

4/10 Poor

Amy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.
Stayed 2 nights in Mar 2025

8/10 Good

James

Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025

8/10 Good

Syeda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2025

6/10 Okay

Yunfeng

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Caitlin

Stayed 1 night in Dec 2024

8/10 Good

JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

KIERAN

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point) Not what I expected for a 300 per night room. Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

MARK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Axel

Stayed 1 night in Oct 2024

10/10 Excellent

Kadiatu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elyce

Stayed 1 night in Sep 2024

6/10 Okay

Dodie

The overall interior was very unwelcoming - dark and dingey.
Stayed 1 night in Sep 2024

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024

8/10 Good

Emma

Stayed 1 night in Jul 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

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