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Oaks Mackay Carlyle Suites

Property class: 4

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Photo gallery for Oaks Mackay Carlyle Suites

A modern living room with a flat-screen TV, a coffee table, a sofa, and a balcony with a view.
A modern hotel room with a balcony, a dining area, and a kitchenette.
Pool
Room
A sunset over a calm sea with gentle waves, a clear sky, and a distant shoreline.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Explore the area

View in a map
23 Alfred Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪13 min walk‬
  • Place, Bluewater Lagoon
    ‪18 min walk‬
  • Place, Caneland Central
    ‪18 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A modern living room with a flat-screen TV, a coffee table, a sofa, and a balcony with a view.

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room

Room

Hotel Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

A breakfast table with croissants, a fruit bowl, a pitcher of orange juice, and various cups and saucers.

Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 3 Bedroom Dual Key Apartment

A modern hotel room with a balcony, a dining area, and a kitchenette.

3 Bedroom Dual Key Apartment

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Dual Key Apartment

Room

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)
  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

Room

Hotel Room (No Housekeeping)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Apartment, 2 Bedrooms (No Housekeeping Service)

7.0 out of 10
Good
(4 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for 1 Bedroom Apartment (No Housekeeping)

Room

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(5 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Room

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds

2 Bedroom Dual Key Apartment (No Housekeeping)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed

About the neighborhood

Mackay

Located in City Centre, Oaks Mackay Carlyle Suites is a leisurely stroll from sights such as Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. This 34-room, 4-star hotel welcomes guests with in-room amenities like balconies, refrigerators, and microwaves.

What's nearby

  • Artspace Mackay - 13 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 13 min walk - 0.7 miles
  • Jubilee Park - 13 min walk - 0.7 miles
  • Bluewater Lagoon - 18 min walk - 1.0 mile
  • Caneland Central - 18 min walk - 1.0 mile

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Shop Mackay - ‬13 min walk
  • ‪Primal - ‬9 min walk
  • ‪Metropolitan Hotel - ‬3 min walk
  • ‪The Dispensary - ‬9 min walk

About this property

Oaks Mackay Carlyle Suites

An outdoor pool and free WiFi in public areas are features at Oaks Mackay Carlyle Suites. Helpful staff can provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage.
LED TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Other standard amenities include dryers, balconies, and refrigerators.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

Is free cancellation available at Oaks Mackay Carlyle Suites?

Oaks Mackay Carlyle Suites provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Oaks Mackay Carlyle Suites?

As of Nov 4, 2026, prices found for a 1-night stay for 2 adults at Oaks Mackay Carlyle Suites on Nov 6, 2026 start from $187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Oaks Mackay Carlyle Suites?

This hotel is situated in City Centre within a short 9-minute walk of Ken Burgess Orchid House and also 11 minutes on foot from Jubilee Park. You'll also find Great Barrier Reef Arena and Harrup Park within a short drive.

Is parking available on site at Oaks Mackay Carlyle Suites?

Yes, there is wheelchair-accessible parking available.

Does Oaks Mackay Carlyle Suites have a casino on the premises?

No, Oaks Mackay Carlyle Suites doesn't have a casino.

Is there an indoor pool at Oaks Mackay Carlyle Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Oaks Mackay Carlyle Suites?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a kitchen and free WiFi.

Does Oaks Mackay Carlyle Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does Oaks Mackay Carlyle Suites have a restaurant that serves breakfast?

No, Oaks Mackay Carlyle Suites doesn't have a restaurant that serves breakfast.

Does Oaks Mackay Carlyle Suites allow pets to stay free of charge?

No, pets aren't allowed at Oaks Mackay Carlyle Suites though service animals are welcome.

Does Oaks Mackay Carlyle Suites have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Oaks Mackay Carlyle Suites?

The closest major airport to Oaks Mackay Carlyle Suites is Mackay, QLD (MKY), which is 3.8 mi away (9 minutes by car).

Are there rooms with balconies that I can book at Oaks Mackay Carlyle Suites?

Yes, every guestroom at Oaks Mackay Carlyle Suites comes with a balcony.

Oaks Mackay Carlyle Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 160 out of 380 reviews
Rating 8 - Good. 147 out of 380 reviews
Rating 6 - Okay. 40 out of 380 reviews
Rating 4 - Poor. 19 out of 380 reviews
Rating 2 - Terrible. 14 out of 380 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean , beds were comfortable and shower was hot. Close to everything and quiet. Will definitely stay again
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, parking easy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and room with friendly reception staff. Go out of their way to help. Highly recommended.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great staff, pool was lovely
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and comfortable. All was neat and tidy. Amenities included for a multi day stay in the apartment.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, perfect area for my work purposes, friendly reception, easy parking
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Room was clean and a good size.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room with full kitchen amenities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and couldn’t fault a thing. The room was clean, comfortable, and well presented, which made it easy to relax from the moment we arrived. The staff were exceptional — friendly, welcoming, and always willing to help with anything we needed. Their service really made our experience even more enjoyable. Highly recommend this hotel and would definitely stay again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff and rooms
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good clean accommodation. Noisy Isolated
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Liked: Staff & service, room comfort

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Stayed 5 nights in Sep 2022