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The Metropolitan Hotel

3.0 star property
Hotel in Mackay with a restaurant and a bar

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Photo gallery for The Metropolitan Hotel

Lunch and dinner served
1 Bedroom Apartment | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
1 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, free WiFi
Property entrance
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
17 Gordon Street, Mackay, QLD, 4740
  • Caneland Central
    ‪20 min walk‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪5 min drive‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

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Room options

View all photos for 2 Bedroom Aparment

2 Bedroom Aparment | 1 bedroom, desk, iron/ironing board, free WiFi

2 Bedroom Aparment

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | 1 bedroom, desk, iron/ironing board, free WiFi

1 Bedroom Apartment

  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Mackay

The Metropolitan Hotel is a short stroll from Artspace Mackay and Ken Burgess Orchid House. This 3-star hotel has 6 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Mackay Enertainment and Convention Centre - 17 min walk - 0.9 miles
  • Bluewater Lagoon - 18 min walk - 1.0 mile
  • Caneland Central - 20 min walk - 1.1 miles
  • Harrup Park - 3 min drive - 1.4 miles
  • Mackay Base Hospital - 5 min drive - 2.6 miles

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪The Grazing Goat Cafe - ‬7 min walk
  • ‪Palace Hotel - ‬7 min walk
  • ‪Burger Urge - ‬3 min walk
  • ‪Jamaica Blue - ‬8 min walk
  • ‪Hog's Breath Cafe - ‬8 min walk

About this property

The Metropolitan Hotel

Hotel in Mackay with a restaurant and a bar
The Metropolitan Hotel offers an ATM, a banquet hall, and a vending machine. If you plan to drive, free parking is available. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
Guests can expect free WiFi and 32-inch TVs with digital channels. Other standard amenities include refrigerators, microwaves, and coffee makers.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM—-10:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

Frequently asked questions

Is free cancellation available at The Metropolitan Hotel?

The Metropolitan Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see around The Metropolitan Hotel?

This hotel is located in Mackay, a short 17-minute walk from Bluewater Lagoon and also 18 minutes on foot from Caneland Central. You'll also find Artspace Mackay and Ken Burgess Orchid House less than a mile away.

Is there parking available at The Metropolitan Hotel?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does The Metropolitan Hotel have a casino on the premises?

No, The Metropolitan Hotel doesn't have a casino.

Will I find an indoor pool at The Metropolitan Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Metropolitan Hotel?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include kitchens.

Does The Metropolitan Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Metropolitan Hotel feature a restaurant that includes a breakfast menu?

No, The Metropolitan Hotel doesn't have a restaurant that serves breakfast.

Will The Metropolitan Hotel allow pets to stay for free?

No, pets aren't allowed at The Metropolitan Hotel.

Does The Metropolitan Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Metropolitan Hotel?

The closest major airport to The Metropolitan Hotel is Mackay, QLD (MKY), which is 3.9 mi away (8 minutes by car).

Are there rooms with balconies that I can book at The Metropolitan Hotel?

No, at The Metropolitan Hotel, there aren't any guestrooms that list a balcony.

The Metropolitan Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 99 reviews
Rating 8 - Good. 42 out of 99 reviews
Rating 6 - Okay. 23 out of 99 reviews
Rating 4 - Poor. 8 out of 99 reviews
Rating 2 - Terrible. 2 out of 99 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025

10/10 Excellent

Jolenta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024

8/10 Good

Shakira

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

Centre of town, excellent value..

As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities

Service leaves a lot to be desired

Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location to Center of town, short walk t

I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service

Good position, great food.

We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic room close to the CBD

Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort

Close to cbd and great meals.

A good old pub Accom with excellent meals and friendly staff. Very well priced overall.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Centrally located close to everything..

Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort

You get what you pay for.

Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort

Quiet and friendly

Just passing through great service and very convenient location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sarah, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and tidy hotel.

It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.

6/10 Okay

cecile

Liked: Cleanliness, staff & service

Correct for a small budget, but wifi is missing

Contrary to the booking, there are NO family rooms for 4 people. AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price. NO WIFI, and television doesn't work. Nice staff, anyway. Rooms are clean.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Overnight pitstop

We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.

2/10 Terrible

Michael, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
It was easy to book in and the rooms were clean. Our tv didnt work but wasnt to much of a bother as we were only there one night.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Cheap. You get what you pay for.

The beds were clean and comfy but that's about it. Ok if you just want somewhere to sleep then move on.