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Reef Resort Motel

4.0 star property

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Dining
Queen Room | Individually decorated, individually furnished, laptop workspace
2 Bedroom Family Suite | Individually decorated, individually furnished, laptop workspace
Outdoor pool, sun loungers
Twin Room | Bathroom | Free toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
166-170 Nebo Road, West Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪10 min walk‬
  • Place, Pioneer Valley
    ‪15 min walk‬
  • Place, Caneland Central
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Queen Room

Queen Room | Individually decorated, individually furnished, laptop workspace

Queen Room

7.8 out of 10
Good
(6 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | Individually decorated, individually furnished, laptop workspace

Twin Room

7.6 out of 10
Good
(9 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Spa Suite

Executive Spa Suite | Individually decorated, individually furnished, laptop workspace

Executive Spa Suite

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Individually decorated, individually furnished, laptop workspace

2 Bedroom Family Suite

  • 635 sq ft
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds
  • Free WiFi

About the neighborhood

Mackay

Located in West Mackay within a short walk of Mackay Regional Botanic Gardens, Reef Resort Motel is within a mile (2 km) of Pioneer Valley. This 35-room, 4-star motel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
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What's nearby

  • Mackay Regional Botanic Gardens - 10 min walk - 0.6 miles
  • Pioneer Valley - 15 min walk - 0.8 miles
  • Mackay Enertainment and Convention Centre - 3 min drive - 1.7 miles
  • Jubilee Park - 3 min drive - 1.7 miles
  • Caneland Central - 4 min drive - 1.9 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪Hungry Jack's - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪KFC - ‬3 min drive
  • ‪Subway - ‬4 min walk
  • ‪Jamaica Blue - ‬4 min drive

About this property

Reef Resort Motel

Guests of Reef Resort Motel enjoy an outdoor pool, free WiFi in public areas, and conference space. Free parking is available if you drive. Front-desk staff can assist with securing valuables and luggage storage. Additional amenities include free newspapers, laundry facilities, and a banquet hall.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and wardrobes or closets are other standard amenities.
Recreational amenities at the motel include an outdoor pool.

Similar properties

Exterior
Mackay Resort Motel
West Mackay
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,008 reviews
$79 nightly
The price is $89
Jun 29 - Jun 30
Total with taxes and fees
Mackay Resort Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 8:00 AM for a fee: AUD 10 to 35 per person
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Mini-fridge
  • Room service
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 15.0 per day
  • Cribs/infant beds are available for AUD 11.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 50 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 10.00 to 35.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:30 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-8:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Frequently asked questions

Is a free cancellation option available at Reef Resort Motel?

Reef Resort Motel offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What is there to do within easy reach of Reef Resort Motel?

This motel is situated in West Mackay within a short 8-minute walk of Mackay Regional Botanic Gardens and also 15 minutes on foot from Pioneer Valley. You'll also find Harrup Park and Caneland Central within a short drive.

Is there parking available at Reef Resort Motel?

Yes, self parking is offered for free at the motel. Free RV/bus/truck parking is also available for guests.

Does Reef Resort Motel have a casino on the premises?

No, Reef Resort Motel doesn't have a casino.

Will I find an indoor pool at Reef Resort Motel?

No, this motel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Reef Resort Motel?

There are many amenities for couples at this motel, including a restaurant and an outdoor pool plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at Reef Resort Motel?

No, but some guestrooms at this motel feature jetted bathtubs.

Does Reef Resort Motel have a restaurant with a breakfast menu?

Yes, Reef Resort Motel serves a full breakfast each morning for a surcharge from its restaurant.

Will Reef Resort Motel allow pets to stay free of charge?

No, pets aren't allowed at Reef Resort Motel though service animals are welcome.

Are there connecting rooms at Reef Resort Motel?

No, this motel doesn't feature connecting guestrooms.

How close is the airport from Reef Resort Motel?

The closest major airport to Reef Resort Motel is Mackay, QLD (MKY), which is 2.7 mi away (5 minutes by car).

Are there rooms with balconies at Reef Resort Motel?

No, there aren't any guestrooms with balconies at Reef Resort Motel.

Reef Resort Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 322 reviews
Rating 8 - Good. 136 out of 322 reviews
Rating 6 - Okay. 62 out of 322 reviews
Rating 4 - Poor. 31 out of 322 reviews
Rating 2 - Terrible. 11 out of 322 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Brooke

The botanic gardens was a close walk away, same as a 24/7 IGA -Cole’s. Close to the airport
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space. Walking distance to shops and pub Quiet rooms and friendly ataff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception very cleanand convenient to local shops
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Verified traveler

It felt under the standard, or at least below the ones I stayed before for same price.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Joel

Liked: Staff & service, amenities
The property is in a good location for travelling through. The beds need updating urgently and they squeak... a lot!! Parking is first in best dressed, so if you go out for dinner, you'll likely lose you close spot and have to park elsewhere. Restaurant was closed for dinner and breaky.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Tom

Looking a little tired and dated and needs up-grading. Room very basic. Helpfulness of staff was very good.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Like - Central location, easy access Dislike - update if linen and room could do with an update.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Verified

6/10 Okay

Keith

Disliked: Property conditions & facilities
Room was dated within, broken fittings including fridge. Bed was clean.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Maybo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

NGOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is good for me thank you
Stayed 1 night in Jul 2022
Verified

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Room was not cleaned during my stay
Stayed 2 nights in May 2024
Verified

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Melinda

Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and doesn't depict the online photos well. The bed was terrible with springs sticking through and our bathroom was unfortunately dirty with hair strands in the shower and around the sink, rubbish in the bin and dirty tissues on the counter. The carpet in the room is lifting and lumpy, with marks all over. There were no glasses or water in the fridge. A kettle was present but no items to make a tea or coffee. The two lamps in the room didn't work and two of the three lights had blown bulbs. The tv was glitching and it was hard to park in the small spaces provided. Disappointing experience.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Carlene

Disliked: Amenities, property conditions & facilities
No spare pillows couldn’t turn the hot water tap on the when we did we couldn’t turn it off dripped non stop all night
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

bruce

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Heather

Disliked: Staff & service, amenities, property conditions & facilities
The property very dated curtains had holes no crockery and went to reception to get some was told see the man in number 5 seriously very poor service.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Mark

Liked: Staff & service
Free wifi but can’t used
Verified

4/10 Poor

Hazel

Disliked: Cleanliness, property conditions & facilities
Disappointing to see the ceiling of the bathroom covered in mould. I will be requesting a refund from the manager later today. It’s very sad to see that the property is not maintained to Australian standards. I have photographed this also for reference.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Tracey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Debra

Disliked: Staff & service
My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Ross William

Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024