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Hotel Santuario Machu Picchu

3.0 star property

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Photo gallery for Hotel Santuario Machu Picchu

Dining
Reception
Exterior
Triple Room | In-room safe, free WiFi, bed sheets
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av Hermanos Ayar No. 105, Machu Picchu, 8681
  • Place, Historic Sanctuary of Machu Picchu
    ‪1 min walk‬
  • Place, Manco Capac Square
    ‪2 min walk‬
  • Place, Aguas Calientes Hot Springs
    ‪13 min walk‬

Room options

View all photos for Double Room

Double Room | In-room safe, free WiFi, bed sheets

Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion Twin

Habitacion Twin | In-room safe, free WiFi, bed sheets

Habitacion Twin

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, free WiFi, bed sheets

Triple Room

  • 301 sq ft
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Machu Picchu

Hotel Santuario Machu Picchu places you next to Historic Sanctuary of Machu Picchu and Urubamba River. This 38-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and free newspapers in the lobby.

What's nearby

  • Historic Sanctuary of Machu Picchu - 1 min walk - 0.0 miles
  • Manco Capac Square - 2 min walk - 0.1 miles
  • Aguas Calientes Hot Springs - 13 min walk - 0.7 miles
  • Butterfly Farm of Machu Picchu - 3 min drive - 0.7 miles
  • Butterfly House - 3 min drive - 0.7 miles

Getting around

  • Machu Picchu Station - 6 min walk

Restaurants

  • ‪Toto's House Restaurante - ‬3 min walk
  • ‪Mistura - ‬2 min walk
  • ‪Mesa 7 Restaurant Mapi - ‬4 min walk
  • ‪Hot Springs 2 Restaurant - ‬6 min walk
  • ‪TAO - Dulce Salado - ‬6 min walk

About this property

Hotel Santuario Machu Picchu

At Hotel Santuario Machu Picchu, guests have access to free WiFi in public areas and free newspapers. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage.
Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include balconies, hair dryers, and safes.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 10 AM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 9 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 10 AM
  • Check-out: 9 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 20564042103

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
    • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Santuario
Santuario Machu Picchu
Santuario Machu Picchu
Hotel Santuario Machu Picchu Hotel
Hotel Santuario Machu Picchu Machu Picchu
Hotel Santuario Machu Picchu Hotel Machu Picchu

Frequently asked questions

Are free cancellation options available at Hotel Santuario Machu Picchu?

Hotel Santuario Machu Picchu provides free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What's there to see around Hotel Santuario Machu Picchu?

This hotel is located in Machu Picchu, just steps from Historic Sanctuary of Machu Picchu and Manco Capac Square, and within a short walk of Urubamba River. You'll also find Aguas Calientes Hot Springs and Butterfly House less than a mile away.

Is there parking available at Hotel Santuario Machu Picchu?

No, this hotel doesn't offer parking.

Does Hotel Santuario Machu Picchu have a casino on the premises?

No, Hotel Santuario Machu Picchu doesn't have a casino.

Is there an indoor pool at Hotel Santuario Machu Picchu?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Santuario Machu Picchu?

Couples staying at this hotel will appreciate amenities like a restaurant and a 24-hour front desk plus some guestrooms include free WiFi.

Are there hot tubs at Hotel Santuario Machu Picchu?

No, this hotel doesn't have a spa tub.

Does Hotel Santuario Machu Picchu feature a restaurant that includes a breakfast menu?

No, Hotel Santuario Machu Picchu doesn't have a restaurant that serves breakfast.

Does Hotel Santuario Machu Picchu allow pets to stay free of charge?

No, pets aren't allowed at Hotel Santuario Machu Picchu.

Are there connecting rooms at Hotel Santuario Machu Picchu?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hotel Santuario Machu Picchu?

Yes, every guestroom at Hotel Santuario Machu Picchu comes with a balcony.

Hotel Santuario Machu Picchu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 65 reviews
Rating 8 - Good. 19 out of 65 reviews
Rating 6 - Okay. 10 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Kendi

Liked: Amenities
Good
Stayed 3 nights in Aug 2023

10/10 Excellent

Stefania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the breakfast buffet had alot of different food options such as eggs, sausage, sliced ham, pineapple, papaya, watermelon, avocado, brocolli, croissant, seasame bread, ect. I also liked that the view from my room was amazing. I could see the river and the mountain from my room. The hotel staff was very friendly and polite. They got us in contact with our tour guide for Machu Picchu (Eddy) who did a great job. There is an elevator at this hotel. The hot water in the shower worked fine. The sheets on the bed kept me warm during the chilly night. The wifi worked excellent. Something I didn't like about the hotel is that there isn't a fridge or microwave in the room.
Stayed 2 nights in Jun 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Owner is a thief!!!

Don't go here!!! The owner is a thief. I booked a room here and when I showed up, the owner answered the door and told me he was closed. I showed up well within their posted check-in time. Then he has the audacity to say that I don't "qualify" for a refund!!! It's a good thing I was able to find a hostel nearby or I would have spent this night out on the street!
Stayed 1 night in Nov 2020

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating staff. Good breakfast. ELEVATOR! Hot shower. One of the staff took my luggage three blocks to the train station for me. I would stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

4/10 Poor

John, Georgetown, Ky

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to book another day due to rail strike and booked wrong week by accident. I stayed the week before but they wouldn't refund the incorrect booking.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Michael, Roswell, NM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the sound of the stream off our balcony with its view.
Stayed 2 nights in May 2019

10/10 Excellent

Patrick, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was fortunate to have a room with a balcony overlooking the Urubamba River. The sound of the rushing river flowing past the hotel brought a sense of tranquility that I wasn't expecting when I booked the hotel. It is within a 2 minute walk to the town center. My room was clean and the shower had hot water.
Stayed 4 nights in Dec 2018

10/10 Excellent

candido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Machu Picchu stay.

Very friendly staff. Could not be any closer to the bus to Machu Pichu. Clean comfortable room and very good breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

JEFF

Not a bad place to home base from

Smelly bathroom and subpar breakfast, but very friendly and accommodating staff. All other aspect were good, and view & location were amazing.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location to trail was perfect with beatiful mystical river views.
Stayed 1 night in Jul 2018

8/10 Good

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spot on the river and near town

Nice spot overlooking river and quiet but still handy for the town
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This property advertises a restaurant on Expedia, but they either do not have one or it was not in operation during our stay. This was aggravating because the restaurant was one of the key reasons we booked this place. Otherwise, staff is friendly, hotel is close to bus stop for Machu Picchu, and they have a nice breakfast buffet.
Stayed 2 nights in Jul 2018

10/10 Excellent

MargaretandBill, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In a quiet area, next to the river

We enjoyed our time here. The first room we were given had no view - except of a building. We asked for, and were given, a front room with a river view. No balcony, but we pulled up the two chairs in the room, opened and window and enjoyed the sounds of the river and mountain breezes. Breakfast was early enough that we could enjoy the buffet, with hot eggs cooked to order, before catching the bus up to Machu Picchu. We only stayed the one night but the room was comfortable, not spacious but comfortable, clean and had a portable heater provided for those cool nights. The staff was very helpful as we asked for directions and help with a variety of topics.
Stayed 1 night in Jul 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diamond in the Hot Water Rough of Aguas Calientes

This is a very nice hotel in the very touristy town of Aguas Calientes (Machu Picchu Pueblo). The service was top notch for all parts of our one night stay. We arrived in the afternoon and asked if we might have a river view room. The desk clerk graciously gave us a beautiful 3rd floor room with a balcony overlooking the river (first and last photos below were taken from the balcony). The street below gets a little busy with transit buses starting around 5 am but if you are going to Machu Picchu, you probably want to be awake by then anyway. The complimentary breakfast service begins at 5:30 am and was really nice. The bus to MP and train station are easy walking distance. Finally, the hotel will store your luggage for the day while you journey to MP then, if you wish, deliver it to the train station for your departure when you return, a really nice perk. We would stay again for our next once in a lifetime trip!
Stayed 1 night in May 2018

10/10 Excellent

jen, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious. Best hotel stay in Peru!

Luxurious. Best hotel stay in Peru! Wish we stayed another night or two!
Stayed 2 nights in Apr 2018

8/10 Good

Luis Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Great money / value hotel! Recommended

8/10 Good

Jack, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good breakfast but TV's don't work

Hotel staff is very friendly & helpful. The rooms are okay, but they lose their satellite feed too much (maybe it's only during the rainy season) & suddenly you have no internet or TV in the evening to watch after a day of hiking around Machu Picchu. A good solution would be to put DVD player's in all the rooms & keep a good selection on movies on hand so people can watch a movie (English and/or Spanish) no matter how the weather is outside (weather is cause of the TV signal loss) or if the hotel guest doesn't speak/know Spanish & they want to watch something in English as there are few channels which use English as their language. We lost our TV signal for hours every day & the internet signal worked in the main lobby, but not in the room. The breakfast was good every day & they'll make an omelet for you if requested & the hotel staff/worker's were very helpful & want to please guests.
Stayed 3 nights in Mar 2018

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and relaxing.

most of the points of interest are close but the hotel is located in a dark street and away from the rest of the downtown. the hotel conditions are good and the freakfast is very good also. We liked to listen the river all night because that sound relax.

6/10 Okay

SONNY S

hotel is very near station, reception english is poor but friendly, good breakfast but location is humid and noisy because near river.

6/10 Okay

thomas

Liked: Cleanliness

A good, average hotel.

Nice enough hotel. Next to river which sounds no louder than an air conditioner. I liked overlooking the river, great view and being slightly away from the center if town but only a 4 minute walk to it. Front desk people were very nice but spoke little to no English which made for some miscommunication moments. Provided breakfast boxes and lunches when we went to Machu Picchu early. Nice service, but 2 pieces if fruit and 3 pieces of dried bread with one cheese slice and 1 ham slice and no condiments as a little hard to choke down. It was free so can't complain too loud. Breakfast in the morning was adequate. Room was Spartan but beds were comfortable. Overall a solid middle hotel.

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