The hotel is a littel old.(the is no electronic keys). the staff was friendly and did speek English. One day there was big leek of water from the reception ceiling. Towels were a bit tougth. The aircondition was not working. the answer we got is that this time of year they don't start the ...
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I really liked the hotel. The staff was very friendly and helpful, and the hotel was spotlessly clean. My room, which was very comfortable, had a balcony with sliding shutters and a beautiful view of the park. The breakfast buffet was tasty. In addition to the quality of the hotel, the location in downtown Funchal was excellent. One could walk everywhere in the downtown area easily. There was easy access to most attractions such as museums, the old city, the market, the marina, and the cable car to Monte. There was also a nice view from the 5th floor where the swimming pool is located. I can't comment on the pool since I did not use it. It is a great hotel for people who want to be downtown rather than in the newer hotel area further away. Should I go back to Funchal, I would certainly stay there in the hotel again.
Extremely well managed Hotel, friendly, competent and very helpful staff, very nice and clean rooms (we had sea view), very good kitchen, impressing breakfast buffet. Location is very convenient! Excellent restaurants in short walking distance, 15 min walk to the harbor. We have been the second time in the Cliff Bay, we will go again! Highly recommended!
Center location close to everything, friendly and pleasant staff. Highly recommend . The only improvement I would suggest to management would be to make it so that the room key also opens and closes that garage gates. Often times I arrived at the hotel after midnight and had to leave the car in front of the main entrance because the garage was already closed. Also if I wanted to leave after midnight ( plenty of nightlife so yeah we often left at the late hours of the night ) I had to get someone to let me out. That's the only thing I would improve. I loved my stay and will most likely stay there again next time I visit my beautiful Madeira.
Good location, clean and nice hotel. Very good staff, and I have really nothing bad to say about this hotel. I really liked it.