Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property
Luxury hotel with a marina and a full-service spa

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Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Junior Suite | View from room
Superior Double or Twin Room, Sea View | Minibar, in-room safe, iron/ironing board, free WiFi
Breakfast and dinner served
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Largo Antonio Nobre, Funchal, 9004-531
  • Place, Madeira Casino
    ‪9 min walk‬
  • Place, CR7 Museum
    ‪12 min walk‬
  • Place, Funchal Marina
    ‪15 min walk‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪19 min drive‬

Room options

Classic Double or Twin Room, City View

9.0 out of 10
Wonderful
(14 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Double or Twin Room, Pool View

8.6 out of 10
Excellent
(8 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Double or Twin Room, Sea View

7.4 out of 10
Good
(14 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Family Room

7.4 out of 10
Good
(3 reviews)
  • 645 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

Superior Double or Twin Room, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Family Room (Extra Bed)

10.0 out of 10
Exceptional
(2 reviews)
  • 646 sq ft
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

Family Room (2 Extra Beds)

  • 646 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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About the neighborhood

Funchal

Pestana Carlton Madeira Ocean Resort Hotel places you within a 10-minute stroll of Madeira Casino and Santa Catarina Park. This 286-room, 5-star hotel has a marina, a full-service spa, and a restaurant.

What's nearby

  • Madeira Casino - 9 min walk - 0.5 miles
  • CR7 Museum - 12 min walk - 0.7 miles
  • Funchal Marina - 15 min walk - 0.8 miles
  • Funchal Municipal Garden - 15 min walk - 0.8 miles
  • Lido Bathing Complex - 2 min drive - 1.0 mile

Getting around

  • Cristiano Ronaldo Airport (FNC) - 22 min drive

Restaurants

  • ‪Pub Number Two - ‬1 min walk
  • ‪Malho's pub cafe - ‬2 min walk
  • ‪Galaxia Sky Bar - ‬4 min walk
  • ‪O Justiniano Garden - ‬4 min walk
  • ‪Restaurante Hemingway - ‬1 min walk

About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury hotel with a marina and a full-service spa
Guests of Pestana Carlton Madeira Ocean Resort Hotel have access to a marina, a full-service spa, and an indoor pool. If you drive, self parking is EUR 15 per day, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a sauna.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Balconies, minibars, and coffee makers are also available.
An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health Spa. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 15 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 30 per pet, per night
  • Dogs only
  • 1 total (11 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply).
Property Registration Number 3978

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Frequently asked questions

Is free cancellation available at Pestana Carlton Madeira Ocean Resort Hotel?

Pestana Carlton Madeira Ocean Resort Hotel offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do close to Pestana Carlton Madeira Ocean Resort Hotel?

This hotel in Funchal is within a 10-minute walk of Madeira Casino, Santa Catarina Park, and Estádio do Marítimo. You'll also find CR7 Museum and Funchal Municipal Garden less than a mile away.

Is there parking available at Pestana Carlton Madeira Ocean Resort Hotel?

Yes, parking is offered for EUR 15 per day.

Is there a spa available at Pestana Carlton Madeira Ocean Resort Hotel?

Venus Health Spa is the hotel's full-service spa and services include massages.

Does Pestana Carlton Madeira Ocean Resort Hotel include a casino?

No, Pestana Carlton Madeira Ocean Resort Hotel doesn't have a casino.

Is there an indoor pool at Pestana Carlton Madeira Ocean Resort Hotel?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

What amenities will couples enjoy at Pestana Carlton Madeira Ocean Resort Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Pestana Carlton Madeira Ocean Resort Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Pestana Carlton Madeira Ocean Resort Hotel feature a restaurant that includes a breakfast menu?

Yes, Pestana Carlton Madeira Ocean Resort Hotel serves breakfast for a surcharge at Arcos.

Does Pestana Carlton Madeira Ocean Resort Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Pestana Carlton Madeira Ocean Resort Hotel for a fee of EUR 30 per pet, per night.

Does Pestana Carlton Madeira Ocean Resort Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Pestana Carlton Madeira Ocean Resort Hotel?

The closest major airport to Pestana Carlton Madeira Ocean Resort Hotel is Cristiano Ronaldo Airport (FNC), which is 12.9 mi away (22 minutes by car).

Can I book a room with a balcony at Pestana Carlton Madeira Ocean Resort Hotel?

Yes, every guestroom at Pestana Carlton Madeira Ocean Resort Hotel comes with a balcony with some featuring sea or garden views.

Does Pestana Carlton Madeira Ocean Resort Hotel have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Pestana Carlton Madeira Ocean Resort Hotel.

Pestana Carlton Madeira Ocean Resort Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 540 out of 1001 reviews
Rating 8 - Good. 338 out of 1001 reviews
Rating 6 - Okay. 92 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Hureen

Stayed 3 nights in Nov 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 7 nights in Sep 2025

10/10 Excellent

Maria

Stayed 1 night in Sep 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable Oceanfront Stay and Warm Hospitality

Our stay at the Pestana Carlton Madeira Ocean Resort Hotel was nothing short of exceptional. From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff, who went out of their way to make us feel at home. The hotel’s location is perfect—just a short walk from Funchal’s charming center, yet peaceful and right on the ocean. The views from the rooms and terraces are breathtaking, especially at sunset. We particularly loved the choice of swimming pools: the large sea-water pool with direct access to the ocean was a highlight, while the indoor heated pool provided the perfect retreat in the evenings. Breakfast was outstanding with a wide variety of fresh fruits, pastries, and local specialties. Every meal we had at the hotel was beautifully presented and delicious, with attentive service to match. The rooms were spacious, spotless, and very comfortable, offering all the modern amenities while still maintaining a relaxed, island atmosphere. The beds were especially comfortable, ensuring we woke up refreshed each day. What truly sets this hotel apart is the staff’s dedication to excellence—they consistently went above and beyond to ensure every detail of our stay was perfect. We were given the warmest welcome by Samoume, who truly went above We left feeling completely relaxed and already planning our next visit. If you’re looking for a blend of luxury, comfort, and authentic Madeiran hospitality, Pestana Carlton Madeira is the place to be.
Stayed 4 nights in Sep 2025

8/10 Good

Stephen David, Kidwelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel , rooms were big and very comfortable. Buffet breakfast was very good with plenty of choice and very tasty in all fairness. Plenty of pools so you're not stuck for beds or parasols which is not the case in a lot of hotels. We had a great time on the 'Abba night' we felt it was spot on and well worth the cost, the food was very tasty and the drinks kept flowing the staff didn't hold back fair play👌 My only word of warning is that you pay quite a lot of money to stay at the hotel so I was quite shocked when I realised they were applying a 10% service charge to drinks at the bar, drinks at the poolside and at the pub restaurant, this is something I've never encountered before in a hotel.I raised my issue at the reception desk only to be told I didn't have to pay it if I didn't want to and to tell the staff next time. 10% may not seem a lot but i would've liked to have been made aware there was an option to pay it or not.
Stayed 10 nights in Aug 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Patrick Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property . Beautiful view . We enjoyed the stay .
Stayed 3 nights in Aug 2025

10/10 Excellent

Mateusz

Stayed 2 nights in Aug 2025

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful hotel!
Stayed 6 nights in Jul 2025

8/10 Good

Alan, los Angeles

Stayed 4 nights in Jun 2025

6/10 Okay

Keith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Not worth the price

The location was great but the room was very average. The bed wasn’t comfortable and the room temperature was HOT. There was also NO parking for the rental car
Stayed 2 nights in Jul 2025

8/10 Good

Linda Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented Hotel, with lovely Pool Gardens and Public areas. Helpful and friendly staff. Great location, short walk into Funchal. Only negative was that the room was sometimes noisy, as there was an inter-connecting door, so we could hear the people in the next room. Would recommend.
Stayed 14 nights in Jun 2025

8/10 Good

Ishan

Stayed 4 nights in Jun 2025

10/10 Excellent

Winston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, the pools, the staff was friendly and helpful, breakfast selections fantastic.
Stayed 3 nights in Jul 2025

10/10 Excellent

donald

Stayed 10 nights in Jun 2025

10/10 Excellent

alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re never visiting madeira should give a trie wonderful hotel and staff
Stayed 2 nights in Jun 2025

2/10 Terrible

Natt, Jersey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t feel like it was 5 stars! We stay at one of the suites in the hotel. We could hear next door chatting and snoring! Not worth the money. Breakfast wasn’t great. The customer service via phone was slow when we try to communicate when next door was being nosy no one pick up the phone. Also the hotel doesn’t have any quiet time during night. When we arrived no water was in the room. So the best arrival was not a good impression
Stayed 9 nights in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best staff ever

Our room was a little more dated than we expected from the pictures, and we weren't expecting to be right on the level of the main pool. But the staff was incredibly helpful and friendly, and we loved the variety of pools and proximity to the ocean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception and great rooms. Service was quite slow at restaurants
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , great accommodation, good breakfast buffet.
Stayed 4 nights in Jun 2025

10/10 Excellent

Charlie

Stayed 10 nights in May 2025

6/10 Okay

rory

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Closed access to Spa and bar too early
Stayed 5 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025