The gardens are beautiful. Lousy food and we got poisoned. Dirty room with The smallest bathroom I ever seen on a suite prestige. Service was very bad on front desk at checkout. They didn’t even woke up us on time.
The property was like stepping back in time to a elegant era, with professional service staff. Each person I encountered was gracious and accommodating. The gentleman at the check in desk offered a courtesy room to freshen up for our flight, upon our return from our tour. That was beyond service, it was true caring. Thank you for such a memorable stay.
Absolutely stunning hotel. I wished I could have stayed there throughout my travels through Europe.
A jewel in the Nile. Threw us back to the nineteenth century, when the palace must have been in its prime. It's now deteriorating condition, but kept alive and kicking by a resolute and professional staff.
Food for dinner not good and expensive. Pool food much better and cheaper. Could use as mall store so as it is a long way to market. Also get local transportation for guests as we were attacked out side on the street a BD had 150 Egpyt dollars taken from her hand by someone that said they worked at hotel. They did not. Loved they rooms and pool but could have had more finger foods at pool . Hotel needs a coffe shop with food that is inexpensive as it is far to anything.
Hotel staff stated they could not find my reservation and requested I pay for it again. I had to call Orbitz and have the reservation re-sent. The hotel staff wouldn't call. I have an international phone call to pay.
an oasis in the heart of a busy place
Luxor Temple is a short stroll from Sofitel Winter Palace Luxor, and other popular attractions like Karnak are within a few miles (5 km). This 5-star hotel welcomes guests with 92 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
Sofitel Winter Palace Luxor's 92 rooms are air-conditioned and provide minibars, free bottled water, and safes. Guests can expect free WiFi and 42-inch LCD TVs with digital channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and ironing boards are other standard amenities.
Guests of Sofitel Winter Palace Luxor enjoy features like an outdoor pool, free WiFi in public areas, and free newspapers. Free parking is available if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a terrace, laundry facilities, and a gift shop.
The gardens are beautiful. Lousy food and we got poisoned. Dirty room with The smallest bathroom I ever seen on a suite prestige. Service was very bad on front desk at checkout. They didn’t even woke up us on time.
The property was like stepping back in time to a elegant era, with professional service staff. Each person I encountered was gracious and accommodating. The gentleman at the check in desk offered a courtesy room to freshen up for our flight, upon our return from our tour. That was beyond service, it was true caring. Thank you for such a memorable stay.
Absolutely stunning hotel. I wished I could have stayed there throughout my travels through Europe.
Dear Valued Guest, Thank you very much for choosing Sofitel Winter Palace Luxor. We very much appreciate your comments regarding your stay at the hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again soon for another magnifique stay with us. Sincerely, Wessam Farah .Guest Experience
A jewel in the Nile. Threw us back to the nineteenth century, when the palace must have been in its prime. It's now deteriorating condition, but kept alive and kicking by a resolute and professional staff.
Dear Valued Guest, Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectation, It is always a pleasure to receive positive feedback. Thank you again for sharing your Luxury experience, and we hope your next visit will as pleasant as previous one. Warm Regards, Wessam FARAH Guest Experience
Food for dinner not good and expensive. Pool food much better and cheaper. Could use as mall store so as it is a long way to market. Also get local transportation for guests as we were attacked out side on the street a BD had 150 Egpyt dollars taken from her hand by someone that said they worked at hotel. They did not. Loved they rooms and pool but could have had more finger foods at pool . Hotel needs a coffe shop with food that is inexpensive as it is far to anything.
Hotel staff stated they could not find my reservation and requested I pay for it again. I had to call Orbitz and have the reservation re-sent. The hotel staff wouldn't call. I have an international phone call to pay.
Dear Valued Guest, It was our pleasure having the chance to host you with us. I am extremely regret that your experience did not fully meet your expectations for this stay It is indeed a concern that you couldn't found your reservation at the Hotel; we of course took this very seriously and found that we did not receive your booking from the website at the time of your arrival, and after contacting Expedia, your booking confirmation was sent to guarantee your booking and prevent you from paying the room again Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit, ensuring you a better Luxury experience in your future visits as we looking forward to welcoming you back Best regards, Monia MOURAD Guest Experience
an oasis in the heart of a busy place
Dear valued Guest, Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. We surely appreciated that you took a few moments to leave us an excellent feedback about your stay, we are delighted to know that our colleagues succeeded to come up to your expectations, Thank you again for sharing your Luxury experience, and we hope your next visit will be as pleasant as previous one. With best regards, Wessam FARAH Guest Experience