Mercure Luxor Karnak5.0 out of 5.0
Recent guest reviews
My family have holidayed in Egypt 2 or 3 times a year for over the last 15 years. We have stayed in a number of 4 and 5 star hotels in both Luxor and the Red Sea resorts. We therefore feel well placed to provide an accurate and objective review of our first stay at the Mercure Luxor Karnak Hotel. We stayed at the hotel for 14 nights in April 2017. We were a party of 10 (6 adults and 4 children). Below are our comments.... Hotel location – The hotel is located a couple of miles North of Luxor town centre. The hotel is in a quiet location away from any traffic noise. The hotel is on the banks of the Nile with wonderful views of the river and West Bank. The room – Our party of 10 had booked 5 rooms directly with the hotel via email. Before we arrived we emailed the hotel to ask for 4 of the 5 rooms to be interconnecting so that the children had their own room but connecting to Mum and Dad’s. We also asked for Nile view rooms, if possible. Our requests were swiftly confirmed by reply email. When we arrived the rooms were as we had requested with a view of the Nile. This was a great start to our holiday. The rooms were clean but a little dated. Our room was cleaned daily and to a good standard. Each day our cleaner checked whether we needed anything and if we had any problems with the room. The staff and service - The staff were fantastic. They were all very friendly and helpful. The service was good. We had a frequent supply of pool side drinks. Special thanks to Mohammed at the pool and Mamood, Aziz, Mohammed and Arabie who served our drinks. The food – We were all inclusive. The buffet breakfast had plenty of choice and there was a chef available to make omelettes and fried eggs to order. For lunch we had the option of either the buffet or the snack menu. The snack menu had plenty of choice and the food was good. Dinner was a buffet. Like all buffets the food can become repetitive. However, the chef offered to cook anything we specifically wanted. We did ask for a BBQ one evening. The chef arranged this and we had a wonderful BBQ banquet outside on the terrace one evening. It was so good we asked for another one during our second week which the chef arranged for us. The guests – I was told that the hotel was at around 25% occupancy. The vast majority of guests were large groups of Chinese people (around 200 people) who were on sightseeing tours. The Chinese groups stayed for just one night and then left for another resort. As one Chinese group left another would arrive. There were only around 20 European guests at the hotel. The gardens and pool area - The garden and pool area is pretty with a large fresh water pool and a wonderful view of the Nile and West Bank. The sunbeds have thick cushions on them and are very comfortable. The Chinese guests rarely used the pool area so each day there would be no more than around 20 guests sat by the pool. Most of the sunbeds were unused as there were so few guests. However, the pool area is in need of some investment and modernisation. Some of the flooring around the pool is starting to crumble and needs replacing. The weather – We had 2 cloudy days which is rather unusual for April. The remaining 12 days were hot and sunny. The shade temperature averaged around 35c and peaked at 41c on one day. There was very little wind so it felt hot each day. Luxor is much less windy than the Red Sea resorts and so feels warmer. It’s worth noting that Tourism in Luxor has fallen dramatically over the last few years. The local economy is largely based on tourism and so the dramatic decline in tourism has made life difficult for the local people. We found the local people to be welcoming and genuinely happy to see European tourists. We felt safe in Luxor. There were a number of security guards at our hotel and there were daily visits by armed police officers. In summary, we had a very good holiday. Overall our group felt that the Mercure was more in keeping with a 3 or 4 star hotel. If some money was spent modernising the hotel it could be an excellent 4 to 5 star hotel. However, given the lack of tourists it is easy to understand why investment is not being made at present. Would we go back to the Mercure? Yes, we would consider returning for a winter or spring holiday.
An absolutely beautiful hotel. We have stayed at this hotel the last two years and cannot wait to return in September this year for another three weeks of paradise surrounded by so many friendly people. Our room has always been very clean, a daily cleaning service to replenish tea, coffee etc.... Sheets and towels were regularly changed too. There is room and laundry service available if required. The gardens are truly beautiful and are very well looked after, staying at the hotel is the most peaceful and relaxing experience, it is situated on the river Nile and has the most amazing views with so many amazing historical sites close by. There is a large swimming pool which is well maintained with pool staff always present and very friendly and helpful too. The Opet restaurant offers a fantastic buffet breakfast with a large selection for all tastes, the Chef is always happy to help, all the staff in the restaurant are extremely friendly, we have made so many good friends, especially Yousef Hagag and Mervat on the reception. This is a fantastic hotel and can’t recommend it enough; we have enjoyed every moment of our holidays here and can’t wait to return. September 2017 seems so far away!
I spent two weeks here returning last Sunday and have to say overall we were very disappointed. The positives included the following, pleasant pool staff, gardeners and in the first week cleaning staff (Rauf) all did a very good job. The grounds are very pleasant to stay when the sun is setting. Unfortunately there are more negatives than positives: 1) Upon arrival a bottle of water is available, however when the room was serviced another was not left!!- I asked reception why and they told me it was"hotel policy" 2)Very poor internet wi-fi connection- only available intermittently in the lobby 3) No printing services available-essential for business travel 4) A bus operates twice daily at 930am and 430 pm- the rest of the time the bus lays dormant at the front of the hotel- "hotel policy" 5)I had to lay my own breakfast table 4 times during my 13 day stay 6) Tables not efficiently cleared by hotel staff which meant eating my breakfast whilst looking at empty plates 7) Stained table cloths laid at breakfast time 8)Only small plates given at breakfast- "hotel policy" meaning you end up having 4 plates or more per person on the table once finished 9)During my second week bed sheets not changed, tissues not replenished and no coffee left To conclude this is classes as a 5 star and as such should maintain the standard despite falling numbers. I hope the general manager actually reads this review and not give a generic response as her has done to the negative feedback given previously.
We enjoyed being at the hotel. The staff was friendly and quiet. The room service prices were reasonable. The views from our room were amazing. It's about a 20 minutes ride from the airport and downtown is about a 10 minute drive.
Stayed here 3 nights and used as a base to explore Valley of the Kings and Luxor. No in room wifi. Beer is $2 USD a bottle. Property is right on the Nile River and only a 50 minute drive to Valley of the Kings. You could take the ferry across the Nile and then take a taxi to the site--about 10 minutes. Generally clean. Great breakfast buffet in morning. Take your breakfast outside on the patio and soak up the cool of the morning. A very quiet, peaceful setting. Has several USA channels including CNN. I'd stay here again.
We stayed 3 nights at the Mercure and throughly enjoyed it. The staff were attentive and efficient throughout and the hotel is located on a beautiful, quiet stretch of the river. Our only complaint was there were only 2 options for dinner, the bar menu which was quite limited and a buffet. There seemed to be many aspects of the hotel not open due to low numbers but apart from this we enjoyed our stay here enormously. The pool was freezing and the hotel is a little far out of town but taxis are readily available and reception can call one in from the gate although they could not give us guidance on rates to different places in town. The bar staff were especially welcoming and friendly and provided very good service, especially Mahmoud! Our room (1051) had the biggest bed I have ever seen!
Was once a Sofitel, but no longer... The slump in tourism has taken a hard toll on facilities across Egypt-- this hotel is showing its age. Some of the staff are very kind and trying but they are dealing with a facility that is slowly coming apart. There is a sign with 5 stars next to reception but this is not a 5 star property any longer-- perhaps in the 70's. It is maybe a 3 star now. No concierge (and when I asked the desk basically refused to provide help). Has an ATM in the lobby which is good since you are miles from town. Wifi is abysmal -- don't count on it if you come here. A Sofitel network appears in the rooms but you can't connect to it (the staff said the manager turned it off to save money). There is wifi in the lobby area but it must be on a single small dialup line for the entire facility as it takes ages to get anything in. Hotel has a great pool and grounds but the photos of a gym and sauna and kids pool/water slide are just photos-- those facilities are broken down and no longer an offering. The only functioning restaurant left is the buffet room. The rooms had their heyday in the 70's and haven't been updated since. They are actually quite pleasant but lack modern amenities like plugs for today's electronics. TV is old tube style, fridge makes too much noise, AC/heater works only at times, the shower drips, the safe is very ancient and not big enough for more than a camera and passport (no room for a computer, tablet). Buffet breakfast is poor at best. Limited fruit, spam meat, juice is probably powdered mix, etc. The various hot items are trying to mimic western breakfasts but probably don't fully understand what they are copying (undercooked potatoes, most items over salted, hot tomatoes have an ugly square of unmelted cheese stuck on top, etc) Buffet dinner (150LE) is relatively inexpensive, but they do charge for water (15LE)/drinks. The hotel seems to live off big bus tour groups as it is the furthest from town (meaning a 40LE taxi ride to go anywhere). Its remote local and large private grounds do mean that it is relatively quiet.
Stayed one night on our visit to Luxor a very dated hotel rooms were clean and did the job you can't exspect much for £40 per room The buffet in the evening was just about ok it was cheap The buffet at breakfast was rammed and pretty poor There is a spurt taylor in the hotel who makes excellent quality suits and very reasonable a most helpful man my friend and I bought 2 suits each some silk shirts and my wine bought a very nice dress which he delivered to our hotel in Soma Bay which is 3 1/2 hours drive away
Perfectly nice hotel, slight dated in appearance, rooms quite dark, however very clean and did the job. Buffet breakfast & supper had wide choice of food & staff all very friendly. Pool lovely but chilly! No WiFi in the rooms so the children spent a lot of time in Reception!
Situated on the bank on the Nile, this lovely hotel is clearly both a staging post for trippers to Luxor’s great temples and monuments as well as holiday destination of choice for those staying for rather longer. Security at this hotel, like many in Egypt it tight but discreet, which makes you feel totally safe near the centre of busy Luxor. From the warm welcome of the reception staff you’d have thought we were long lost relatives returning to the fold. It didn’t take long to book in and we were soon able to shower off the dust of the previous long journey and Karnak Temple visit before some much needed refreshment. A well proportioned and luxurious room, with over bath shower, ample hot water, drink making facilities were all standard in our room as was the surprising quick replenishment of tea/coffee/shower gels etc by room service after we’d returned from our evening out. Breakfast in the restaurant was ample with lots of choice and a venue clearly used to catering for both western and more oriental tastes. There seemed lots of facilities including a pool, tennis & squash courts, sadly no time to sample these but the guests we spoke to highly recommended a longer return visit which we certainly will do.
Mercure Luxor Karnak is located within a few miles (5 km) of Karnak and Luxor Museum. This 347-room, 5-star hotel has 3 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's on a river and also within a 15-minute drive of Luxor Temple.
Free breakfast is included with your stay. There are ample dining options with 3 onsite restaurants, including Opet, which has pool views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.
The 347 air-conditioned accommodations feature balconies or patios and afford space to spread out with separate bedrooms. Guests can expect to find free WiFi and LCD TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, coffee makers, and safes are also standard.
Mercure Luxor Karnak features an outdoor pool, a children's pool, and a fitness center. Free valet and self parking are available, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and a rooftop terrace.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1493 reviews