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Hotel Goldener Stern – Self check-in

2.5 star property
Belle Époque hotel in Lucerne

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Photo gallery for Hotel Goldener Stern – Self check-in

Exterior
Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board
City Double Room | Down comforters, in-room safe, desk, iron/ironing board
Mountain view
Handrails in stairways

Reviews

7.8 out of 10
Good

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

View in a map
35 Burgerstrasse, Lucerne, LU, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Place, Swiss Transportation Museum
    ‪4 min drive‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for City Double Room

City Double Room | Down comforters, in-room safe, desk, iron/ironing board

City Double Room

7.4 out of 10
Good
(6 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double Room

8.0 out of 10
Very good
(3 reviews)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Deluxe Quadruple Room

  • 377 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

About the neighborhood

Lucerne

Hotel Goldener Stern - contactless check-in places you 1.9 mi (3 km) from Swiss Transportation Museum. This 18-room hotel welcomes guests with conveniences like free in-room WiFi, express check-in, and express check-out.

What's nearby

  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 5 min walk - 0.3 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Chateau Guetsch - 10 min walk - 0.5 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 55 min drive

Restaurants

  • ‪Penthouse - ‬4 min walk
  • ‪Restaurant Opus - ‬3 min walk
  • ‪Pastarazzi - ‬2 min walk
  • ‪Wirtshaus Taube - ‬2 min walk
  • ‪Ammos - ‬2 min walk

About this property

Hotel Goldener Stern – Self check-in

Belle Époque hotel in Lucerne
Guests of Hotel Goldener Stern - contactless check-in enjoy free WiFi in public areas, express check-in, and express check-out.
Guests can expect free WiFi and 42-inch Smart TVs. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers. Espresso makers, fans, and safes are also standard. Weekly housekeeping is available.

Similar properties

Interior

ibis budget Luzern City

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
7.8 out of 10, Good, 1,057 reviews
$117 nightly
The price is $128
Oct 26 - Oct 27
Total with taxes and fees
ibis budget Luzern City

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Elevator (24 inch wide door)
  • Hardwood flooring in public areas

More

  • Belle Époque architecture
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Frequently asked questions

Are free cancellation options available at Hotel Goldener Stern - contactless check-in?

Hotel Goldener Stern - contactless check-in offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What can I see close to Hotel Goldener Stern - contactless check-in?

This hotel is located in Lucerne, just steps from Gameorama and Museum Luzern, and within a short walk of Chapel Bridge. You'll also find Lucerne Town Hall and KKL Lucerne less than a mile away.

Will I be able to park at Hotel Goldener Stern - contactless check-in?

No, there isn't parking available at the hotel.

Does Hotel Goldener Stern - contactless check-in include a casino at the property?

No, Hotel Goldener Stern - contactless check-in doesn't have a casino.

Is there an indoor pool at Hotel Goldener Stern - contactless check-in?

No, there is no indoor pool at this hotel.

Is Hotel Goldener Stern - contactless check-in a good place to stay for couples?

Amenities that appeal to couples at this hotel include a down comforter, a smart TV, and an espresso maker.

Does Hotel Goldener Stern - contactless check-in have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Goldener Stern - contactless check-in feature a restaurant that includes a breakfast menu?

No, Hotel Goldener Stern - contactless check-in doesn't have a restaurant that serves breakfast.

Does Hotel Goldener Stern - contactless check-in allow pets to stay free of charge?

No, pets aren't allowed at Hotel Goldener Stern - contactless check-in.

Are there connecting rooms at Hotel Goldener Stern - contactless check-in?

No, this hotel doesn't feature connecting guestrooms.

Can I book a room with a balcony at Hotel Goldener Stern - contactless check-in?

No, at Hotel Goldener Stern - contactless check-in, there aren't any guestrooms that list a balcony.

Hotel Goldener Stern – Self check-in Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 69 reviews
Rating 8 - Good. 20 out of 69 reviews
Rating 6 - Okay. 11 out of 69 reviews
Rating 4 - Poor. 4 out of 69 reviews
Rating 2 - Terrible. 6 out of 69 reviews

8.6/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fabiano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room was cozy. We enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

haf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.
Stayed 3 nights in Jul 2025

10/10 Excellent

Roberto

Stayed 2 nights in Jun 2025

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice room.
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check in was no problem. Took a second to find the Goki app to get in the room but after that, no issues. I had a request for additional pillows to help with my back and they accommodated. The elevator is SUPER TINY but works great. The water pressure is powerful in the shower 👍.
Stayed 2 nights in Jun 2025

6/10 Okay

Satish

Traveled with family and small children
Liked: Cleanliness
Area in general was loud at night. We had to open windows at night to keep the room cooler (as there’s no AC), and that made the noise worse. There’s also a bar downstairs and we smelled weed when we entered the building.
Stayed 1 night in Jun 2025

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, property conditions & facilities
GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.
Stayed 1 night in Jun 2025

8/10 Good

Katherine Joy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the location was great.
Stayed 6 nights in May 2025

6/10 Okay

jennifer

Stayed 2 nights in May 2025

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Stayed 2 nights in Nov 2024

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very difficult time consuming online check in. Asked for far too much personal information without which we couldn’t gain access. Room incredibly hot despite given fans. No tea spoons, creamer for coffee. Shower soap not working. More expensive than our 4 star 2 room and living room wonderful hotel in Zermatt
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof
Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Too hot , need AC
Stayed 1 night in Aug 2024

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site. Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.
Stayed 2 nights in Jul 2024

8/10 Good

Nawsheen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Muhibba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC. Overpriced and horrible place to satay
Stayed 1 night in Jul 2024

6/10 Okay

Pranav

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic accommodation
Stayed 1 night in Jul 2024

4/10 Poor

Kathryn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2024