The staff was very friendly, the room was beautiful, clean, spacious. We were very pleased with our choice.
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Staff was friendly and polite. The hotel was clean and comfortable. Breakfast was diminished some due to Covid, but was still filling. Bang for the buck, this was a hotel I'll definitely stay in again.
The property was great but due to covid 19 some services very restricted which was out of the hotels control
We had a great stay over Christmas. Angel greeted us warmly every morning and helped us with anything we needed for the day. We will likely stay here again the next time we are in Lubbock.
Location was Great. Remodeling on 2nd floor being done. Hopefully remodeling will be done on each floor
This property was terrible. When I checked in the hotel the room I had booked was not what i received. I booked a room with 2 queen beds and received a room with 1 king and a sofa. I had booked the room for my spouse and I, my elderly mother on oxygen and my handicapped brother. The room was tiny with no room to maneuver. I had to put my mother on a terrible thin fold out mattress on the sofa and my brother on an unstable roll away bed. The bathroom sink had a large leak underneath that flooded the bathroom floor when you turned it on and caused a major slip hazzard for them. I placed towels on the floor to absorb the water which caused a trip hazzard for them. The elevator and landing outside the elevator had a cardboard floor which was not secured down properly causing an unsafe walk for us all. The carpet on the long hall to our room was torn and tattered with high and low spots which my brother caught his shoe on several times almost causing him to fall. It was horrible.
Usually stay at Embassy Suites when in Lubbock, Tx. Figured we would try Hampton this time. Can walk to a few things when parked at Hampton. Studio room smelled like cat pee. Beds and pillows were not Hampton like. Sofa bed was never cleaned from previous use. Hair, urine and previous toiletries in tub ( whose water would take an hour to recede). Just a dirty, sticky and smelly studio room. Dinner consisted of cold and dry chicken chunks in a bowl. Nasty iceburg lettuce in another bowl. A few salad deessings. Breakfast wasn't much better. The pool had soooo much chlorine the kids were crying after five minutes. The staff was execelent and I felt bad for them cause you could see in their nice Texan eyes that they were powerless to provide a Texan experience ( out from under the soulless H-1B types corporate umbrella) from the get go.
Hotel certainly met our expectations and everyone was very friendly. Breakfast was outstanding!
This hotel was easily accessible to Texas Tech and area restaurants. The rooms were clean and the staff was friendly and helpful!
The staff was very friendly the rooms were clean would recommend
Great hotel! Extra clean and in walking distance from several restaurants.
the hotel was very neat and tidy the staff was always redy to help . the room was very clean and the bed was quite comfotable all in all we had good time hear unfournatley the spa was down but the pool was heated very nice
Although I've stayed here before, this is the first time I took part in the Manager's Reception. It was a pleasant Taco Bar and saved me from having to go out for dinner. The service was attentive.
Celebrated our Annaversary. Went out to eat at Cafe J, which was excellent. Then to the club located in the same place to usher in the New Year. Live band and good size dance floor. Really had a good time. Next day we slept in late. Got up and went to Joe's Crab Shack which is close by for lunch. Then off to the movies. Had a wonderful time.
Staff was very courteous. Very nice upscale hotel. Breakfast couldn't get any better. Very clean. Would definately stay again. Highly recommended.
Great food, great time, FUN, FUN, & more FUN! Will definately stay again with my children. I would recomend this hotel to anyone. It is in a great central location to everything, restaurants, movies, stores, the mall, even hospitals. Two thumbs up from us!
Within a short walk of Ballet Lubbock, Hampton Inn & Suites Lubbock Southwest is within 2 miles (3 km) of Lubbock Premiere Cinema. This 80-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Lubbock, it's connected to a shopping center and also close to Texas Water Rampage and South Plains Mall.
Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM.
The 80 accommodations feature sitting areas. Guests can expect 55-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers. Housekeeping is available on request.
At Hampton Inn & Suites Lubbock Southwest, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a meeting room, coffee/tea in a common area, and express check-in.
The staff was very friendly, the room was beautiful, clean, spacious. We were very pleased with our choice.
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Thank you for the rating. We are happy we did you well. We look forward to your next stay!
Staff was friendly and polite. The hotel was clean and comfortable. Breakfast was diminished some due to Covid, but was still filling. Bang for the buck, this was a hotel I'll definitely stay in again.
Thanks for the feedback. We look forward to your next stay.
The property was great but due to covid 19 some services very restricted which was out of the hotels control
We appreciate your feedback it allows us to grow. We look forward to your next stay.
We appreciate the feedback and look forward to your next stay!
We had a great stay over Christmas. Angel greeted us warmly every morning and helped us with anything we needed for the day. We will likely stay here again the next time we are in Lubbock.
We would like to thank you for your feedback. Without it we can't continue to make our guests stays memorable. We can't wait for your next stay!
We thank you for the feed back, and can't wait till you visit us again. Thank you very much.
Location was Great. Remodeling on 2nd floor being done. Hopefully remodeling will be done on each floor
This property was terrible. When I checked in the hotel the room I had booked was not what i received. I booked a room with 2 queen beds and received a room with 1 king and a sofa. I had booked the room for my spouse and I, my elderly mother on oxygen and my handicapped brother. The room was tiny with no room to maneuver. I had to put my mother on a terrible thin fold out mattress on the sofa and my brother on an unstable roll away bed. The bathroom sink had a large leak underneath that flooded the bathroom floor when you turned it on and caused a major slip hazzard for them. I placed towels on the floor to absorb the water which caused a trip hazzard for them. The elevator and landing outside the elevator had a cardboard floor which was not secured down properly causing an unsafe walk for us all. The carpet on the long hall to our room was torn and tattered with high and low spots which my brother caught his shoe on several times almost causing him to fall. It was horrible.
Thank you for taking time to review your stay. We are very sorry that your room type had to be changed due to our renovation project. In order to make you more comfortable on the fold out sofa/bed, our employees took additional mattresses and at the time, we understood you to be satisfied with this. We apologize about the leak, but since we were not informed about it until the next morning, maintenance was not able to have it repaired for you. We would have happily done this for you had we been informed. We are aware of the carpet in the hallways - this is part of the reason for the renovation. The cardboard on the floor is so that construction crews and carts do not damage the tile underneath. If you were unhappy at any time, we would have gladly checked out out of the hotel, and refunded any charges assessed. We wish you luck in the future with finding a hotel more suited to your needs.
Thank you for reviewing you stay. We're so glad you enjoyed your time with us! We invite you to return after our remodel is complete to enjoy all the amazing upgrades and changes!
We thank you for your feedback! We look forward to your next stay!