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Extended Stay America Los Angeles - LAX Airport

2.5 out of 5.0

Recent guest reviews

This is a mediore hotel. It's okay for a couple of days. It's convenient to the airport and the mall. It still has smoking room though and the hallways have a faint smell of smoke.

No hot water , dirty , the wall are not insulted well you can hear the people in the room next door to you. Advertisement the they have breakfast Miss leading all they serve coffee with out milk just creamer and muffin . I'll make sure I'm not to stay there again.

Bed was a full not a queen. Sheets were old and rough with fabric balls in them from being washed too many times. Zero amenities.

Brief vacation, I was able to visit some of the hot spots in L.A. Very entertaining.

Hotel is gross there was long black hair all over my sheests and blanket I mean ALL over I don't know how the bed was made without the maid seeing that. I called the front desk for new sheets and blankets and the girl said "uh its kind of late for that" and she left the new blanket and sheets on the front desk and told me to come down and get it, she was gone by the time I got down there. She wasn't apologetic over the situation or anything. So at 11pm after a long flight I had to re make a bed. Next I go in the bathroom to find the same long back hair all in the sink! So disgusting it's hard not to miss. Don't stay here! Orbiz also says it's free parking as well as all other booking sites but it's 15$ a day which is stupid in my opinion. Save your money stay somewhere else!!

The cleaning crew didn't do a spectacular job off prepping the room. It was fine other than they didn't check under the beds. Thankfully, it wasn't anything too terrible under there but stuff that there is no excuse for missing. The room was over all not bad especially given the price.

We arrived and people were rude. Staff didn't even turned to see if we needed to check in or not

Very dirty and smelly need I say more the only thing was the staff was nice and switched our room with out hesitation.

We booked this hotel because we were told we could leave our car there at no charge while on our vacation. When we checked in we were told it wasn't true, fortunately for us the assistant manager was very accommodating and let us keep our car there. The staff was very nice but the overall motel smells of cigarettes. We stayed only one night but I would not recommend this hotel to families or ladies.

- Exceptionally clean - Good location - Breakfast in name only, but with a kitchen in each room, this is fair

the hotel was perfect and convenient location. would stay again.

Good for late night check in. Convenient for work. Nice staff.

kitchen helps. could use some cleaning. conveniently close to things.

do i need to say more - check bedbugregistry before booking

i would not recommend this hotel. It's worth the money to spend a little more for a cleaner and more comfortable place.

Good felt safe. Parking lot well lightning.close to shopping and close to freeway to jump on and go where you need to go. Also close to beach. And alot of places to eat

Overall the hotel was just 'okay', somewhat out of date and a bit worn. I don't remember the last time I stayed in a hotel that had a tube-television. The pillows were lumpy and the toilet ran.All of that aside, it was quite, the bed was comfortable and the room appeared to be clean. [...] Apparently requesting a non-smoking room is an considered a 'special request' and is not guaranteed. There were no non-smoking rooms available. [...]What if I had a health condition that would be complicated by being in a smoking room?The bottom line is that I stayed, the hotel was good enough [...]

Needed a place to stay for one night in West LA, photos online for this hotel made it seem like a nice place. Major set backs; the first room we were given had not been cleaned. The smell in the second room was bad, opened windows used the fan and even an air freshener and nothing worked. Place did not seem too clean overall.

There is no exhaust fan in the bathroom

I was not at all satified with the level of customer service at this hotel. It was bother- some enough that the front door manager was short and unfriendly from the time I called to ask for directions to the time I arrived. Upon arrival having to meet this non-professional service men who rushed my family and I when I was trying to gain clarity about adding an additonal party was quite irratating.I mean the price was right but the hotel sucked Big Time

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America Los Angeles - LAX Airport

Everyone (9) Business (6) Couples (1) Family (4)
3

ok hotel

Everyone

This is a mediore hotel. It's okay for a couple of days. It's convenient to the airport and the mall. It still has smoking room though and the hallways have a faint smell of smoke.

By , from LA on May 14, 2017

Review comment responded on May 16, 2017

Thank you for letting us know about your stay. We are pleased you had a pleasant visit and that our convenient location was to your satisfaction. However, we are sorry for the odor issues you experienced and regret the inconvenience it caused. We have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to my attention so I can address it appropriately. Thanks once more for allowing us to be of service, and hope to have the opportunity to serve you better in the future. Sincerely, General Manager

1

bad decision

Everyone

No hot water , dirty , the wall are not insulted well you can hear the people in the room next door to you. Advertisement the they have breakfast Miss leading all they serve coffee with out milk just creamer and muffin . I'll make sure I'm not to stay there again.

By , from p on Mar 16, 2017

2
Everyone

Bed was a full not a queen. Sheets were old and rough with fabric balls in them from being washed too many times. Zero amenities.

By on Jan 31, 2017

4

no thrills hotel , close to all transportation .

Everyone

Brief vacation, I was able to visit some of the hot spots in L.A. Very entertaining.

By on Jan 23, 2017

2

don't stay

Everyone

Hotel is gross there was long black hair all over my sheests and blanket I mean ALL over I don't know how the bed was made without the maid seeing that. I called the front desk for new sheets and blankets and the girl said "uh its kind of late for that" and she left the new blanket and sheets on the front desk and told me to come down and get it, she was gone by the time I got down there. She wasn't apologetic over the situation or anything. So at 11pm after a long flight I had to re make a bed. Next I go in the bathroom to find the same long back hair all in the sink! So disgusting it's hard not to miss. Don't stay here! Orbiz also says it's free parking as well as all other booking sites but it's 15$ a day which is stupid in my opinion. Save your money stay somewhere else!!

By , from r on Jan 5, 2017

3

not bad for the cost

Everyone

The cleaning crew didn't do a spectacular job off prepping the room. It was fine other than they didn't check under the beds. Thankfully, it wasn't anything too terrible under there but stuff that there is no excuse for missing. The room was over all not bad especially given the price.

By on Oct 18, 2016

1

not good at all

Everyone

We arrived and people were rude. Staff didn't even turned to see if we needed to check in or not

By on Sep 26, 2016

2

was very disappointed

Everyone

Very dirty and smelly need I say more the only thing was the staff was nice and switched our room with out hesitation.

By , from Fresno on Aug 21, 2016

1

smelly, over priced, nice staff

Everyone

We booked this hotel because we were told we could leave our car there at no charge while on our vacation. When we checked in we were told it wasn't true, fortunately for us the assistant manager was very accommodating and let us keep our car there. The staff was very nice but the overall motel smells of cigarettes. We stayed only one night but I would not recommend this hotel to families or ladies.

By on May 12, 2016

5

exceptionally clean

Families

- Exceptionally clean - Good location - Breakfast in name only, but with a kitchen in each room, this is fair

By on Jun 19, 2015