The room next door was extremely loud until 2 am we reported to staff and nothing was done. 3 times they tried to open the conecting door we felt so insecure nothing was done by the hotel
During the weekend the parking was full and they asked me to park across the street. Only 3 carts for luggage it is not a enough.
Staff was pleasant. The room was clean
My room was not clean it had multiple hairs all over the room and especially the tub in the bathroom. I went to the lobby to speak to someone and they just said ok. No one asked for me to switch a room or offer anything for the inconvenience. Overall I was not happy with the room not being clean and the service for not caring about my observations.
Para lo que costó el hotel debería de estar más apropiado los cuartos casi no tenían luz estaba muy baja y el baño tenía la luz fundida.
This property looks good in pictures. But it is the dirtiest place I have ever stayed. And the room service is only available upon request not on regular schedule, they don’t leave any towels, coffee cup, etc in the room when they do the room service. They don’t have any refrigerator inside the room. And last but not the least it’s hard to find the parking on weekends since they operate some kind of Asian casino tables. And if you are planning to play slot machine, you will be disappointed they don’t have slot machine.
Hotel room was not clean
It was located in a great place accessible to other places we needed to go; it was safe.
Cool
It was nice. Although the pictures of the rooms online when booking looked a lot nicer that than what they did in person.
Overall I had a great stay. The rooms can use some serious renovating. It’s pretty outdated and plumbing is pretty bad. I could hear the pipes when other guests where taking a shower or washing their hands. The room was very clean though and staff friendly and helpful
Close to freeway and outlet's. Staff was very kind.
Walking distance to Citadel Mall. Inside commerce casino.
Good location great hotel but parking is far and hard to find empty space!!
Located in Commerce, Commerce Casino & Hotel is adjacent to Commerce Casino and a short stroll from Citadel Outlets. This 194-room, 4.5-star hotel has a full-service spa, a casino, and 3 restaurants.
There are ample dining options with 3 onsite restaurants, including Arena Sports Restaurant, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. To-go breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 65-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include coffee makers, safes, and phones.
Guests of Commerce Casino & Hotel have access to a full-service spa, a casino, and an outdoor pool. Self parking is offered for USD 12 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a 24-hour gym, free WiFi in public areas, and conference space.
The room next door was extremely loud until 2 am we reported to staff and nothing was done. 3 times they tried to open the conecting door we felt so insecure nothing was done by the hotel
During the weekend the parking was full and they asked me to park across the street. Only 3 carts for luggage it is not a enough.
Thank you for choosing to stay with us here at the Commerce Casino & Hotel. We look forward serving you again in the near future
Thank you for your feedback and for choosing to stay with us. We hope to see you again soon!
Staff was pleasant. The room was clean
Thank you for choosing to stay with us here at the Commerce Casino & Hotel. We look forward serving you again in the near future
My room was not clean it had multiple hairs all over the room and especially the tub in the bathroom. I went to the lobby to speak to someone and they just said ok. No one asked for me to switch a room or offer anything for the inconvenience. Overall I was not happy with the room not being clean and the service for not caring about my observations.
Hello Art, We truly apologize for your experience during your stay with us. We will work closely with our housekeeping team to improve our cleanliness and our front office team on improving our guest experience. We hope you give us another opportunity in the future to correct this experience.
Thank you for your feedback, we apologize for any inconvenience you experienced during your stay with us. We hope you would give us another opportunity to make it right for you.
Para lo que costó el hotel debería de estar más apropiado los cuartos casi no tenían luz estaba muy baja y el baño tenía la luz fundida.
This property looks good in pictures. But it is the dirtiest place I have ever stayed. And the room service is only available upon request not on regular schedule, they don’t leave any towels, coffee cup, etc in the room when they do the room service. They don’t have any refrigerator inside the room. And last but not the least it’s hard to find the parking on weekends since they operate some kind of Asian casino tables. And if you are planning to play slot machine, you will be disappointed they don’t have slot machine.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
We truly apologize for the inconveniences you experience during your say with us. We will work closely with our team to fix these issues. We are remodeling in the near future and hope you can give us another opportunity to make it right!