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Best Western of Long Beach

3.0 out of 5.0

Recent guest reviews

booked this hotel specifically for its pick up at port and airport. Unable to reach anyone when we got into Long Beach port so we had to take a cab for $50, Compensation promised by the mgr (200 points) didn't do it. Nor did the explanation that the phones were out!

The hotel was conveniently located in Long Beach. Parking was good as long as you don't have a large vehicle. Staff was very friendly and the included breakfast was very good.

This was a very nice hotel and very convenient to the Long Beach convention center. An Uber drive was less than $10. And there's a Metro train stop right out in front of the hotel. The room and the hotel was clean and newly-appointed. The room even had a mini-fridge and a microwave. Although the neighborhood isn't very fashionable it's a very convenient location.

Kept waking up to bites as the stay went on... Giving the benefit of the doubt I thought they were sand mites or mosquito but more kept a appearing in lines and only after sleeping. The. I lifted up the sheets where my daughter slept over the covers and found casings. The hotel did offer to wash our stuff in hot water and have exterminator come evaluate the room. I had to put stuff in plastic bags that couldn't be washed. Still haven't head back if it was confirmed bed bug were present or any compensation or further customer service about the situation. I though Best Western was a clean company... I was wrong

It's a nice place to stay in Long Beach. The location is excellent and shops , restaurants are nearby. It's quiet but the train sounds are audible at times.

Pleasant stay Long Beach convention at 40% cost of convention hotels. Good 5 minute shuttle ride to convention hall. Multiple breakfast options.

My experience overall was good. I was able to check in quickly, the hotel appeared to be well taken care of, the breakfast buffet in was good. My room was comfortable and looked clean. My only gripe would be the air conditioner was loud, like rattling when it was turned on so that made it hard to sleep. But other than that I had a good stay.

Very nice hotel, close to shops, beach and freways.

Everything is nearby. I would stay again. The breakfast and gym were good.

Traveling for business Great option Nice rooms Hot breakfast

Perfect hotel for the price and only if you plan not to walk around the area at night. I would stay there again- but would only use their shuttle or Lyft to get around- no more walks to king taco for me, the area gets sketch and you may have to dodge a few crack heads or transients- all in all ok place to stay and again the staff was great!!!!!

No extremely​ major complaints until the last evening​...after a day out at the beach and ready to unwind...noticed a roach on the bed and another on the shower ceiling...took a deep breath and killed both...let front desk know and said they apologize and would let their supervisor know...mixed emotions as we left...up until then...would have thought about using this hotel again...now my family members have made it clear...not happening. This occurred in room 203 billed as the Suite.

Quick and easy check-in and check-out. Friendly staff. Easy-going. Affordable and a good spot to save some cash.

Picture of the front of the hotel is true, but this hotel is in a terrible part of town and you dont see that in the photos. You would definitely not walk around outside after dark or even in the daytime. Light rail is directly in front of the hotel. Rooms were clean but old and stains on the ceiling. Continental breakfast was fine. Would not recommended staying here.

This hotel is just ok. They don't have enough parking for everyone. Clean enough but the room had a funny odor.

Nice hotel close to the dock for carnival cruises breakfast was good

Pleasantly surprised, very, very clean. Odd setup with the garage, but that's the worst thing about it. We've paid more per night in various dumps within few miles and this is by far the best deal around. From now on we'll be staying here for our annual LB trip.

This is a nice hotel. I really was impressed with how spacious and relaxing the room was. If you are not used to major cities, it does look a little sketchy but I don't think it is that bad as some may have commented about. As long as you are aware that you are within walking distance from the residential part of Long Beach, and know the basic rules of urban living, nobody will bother you. I went for a walk in the immediate area on a nice late morning and was fine.

bed sheets were smelly. very dirty carpet. convenient location for cruise.

The employees were very polite and friendly. The Parking was was pretty tight and close together if you have a large vehicle, We stayed overnight before our cruise left the following day.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 8

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Best Western of Long Beach

Everyone (35) Couples (18) Business (14) Students (1) Family (8) Other (4) Friends (2)
2

cali

Everyone

booked this hotel specifically for its pick up at port and airport. Unable to reach anyone when we got into Long Beach port so we had to take a cab for $50, Compensation promised by the mgr (200 points) didn't do it. Nor did the explanation that the phones were out!

By , from ny on Oct 7, 2017

5
Everyone

The hotel was conveniently located in Long Beach. Parking was good as long as you don't have a large vehicle. Staff was very friendly and the included breakfast was very good.

By on Oct 4, 2017

5

convenient to the lb convention center

Everyone

This was a very nice hotel and very convenient to the Long Beach convention center. An Uber drive was less than $10. And there's a Metro train stop right out in front of the hotel. The room and the hotel was clean and newly-appointed. The room even had a mini-fridge and a microwave. Although the neighborhood isn't very fashionable it's a very convenient location.

By , from Orange County, CA on Aug 22, 2017

Review comment responded on Aug 26, 2017

We appreciate you taking the time to post a detail review of your recent stay here with us, we love the perfect rating.

2

bed bugs

Everyone

Kept waking up to bites as the stay went on... Giving the benefit of the doubt I thought they were sand mites or mosquito but more kept a appearing in lines and only after sleeping. The. I lifted up the sheets where my daughter slept over the covers and found casings. The hotel did offer to wash our stuff in hot water and have exterminator come evaluate the room. I had to put stuff in plastic bags that couldn't be washed. Still haven't head back if it was confirmed bed bug were present or any compensation or further customer service about the situation. I though Best Western was a clean company... I was wrong

By on Jun 30, 2017

5
Everyone

It's a nice place to stay in Long Beach. The location is excellent and shops , restaurants are nearby. It's quiet but the train sounds are audible at times.

By on Jun 30, 2017

Review comment responded on Jul 2, 2017

Thank you for the excellent review, we are conveniently located across from the blue line metro station, you can sometimes hear the stop announcement from the car speaker, usually the metro drivers are pretty good in lowering the volume late at night with some exceptions.

4

convenient and economical.

Everyone

Pleasant stay Long Beach convention at 40% cost of convention hotels. Good 5 minute shuttle ride to convention hall. Multiple breakfast options.

By on May 19, 2017

Review comment responded on May 21, 2017

Thank you for posting a review of your recent stay here with us, we love to hear you find our hotel of good value.

3

nice hotel in sketchy neighborhood

Everyone

My experience overall was good. I was able to check in quickly, the hotel appeared to be well taken care of, the breakfast buffet in was good. My room was comfortable and looked clean. My only gripe would be the air conditioner was loud, like rattling when it was turned on so that made it hard to sleep. But other than that I had a good stay.

By on May 8, 2017

Review comment responded on May 13, 2017

Thank you for your review, we have taken care of the noise from A/C we apreciate you letting us know.

5
Everyone

Very nice hotel, close to shops, beach and freways.

By , from Orange county on Apr 26, 2017

Review comment responded on May 13, 2017

Thank you for the perfect rating.

3
Families

Everything is nearby. I would stay again. The breakfast and gym were good.

By on Apr 24, 2017

4

great option for my travel needs

Everyone

Traveling for business Great option Nice rooms Hot breakfast

By , from Pdx on Apr 14, 2017