2/10 Terrible
IOANNIS
Traveled with group
Dec 26, 2025
1 star is not the rate for Colonnade Hotel. Is for hotels.com platform!!! The reason is that I had 3 nights booking for 2 persons (23-26 December). We went to the hotel at Tuesday 23 Dec. around 7pm just to see the hotel CLOSED and a note attached in the main door saying that the company went into administration (insolvency), leading to an immediate closure (1st photo). I booked another hotel nearby, and contacted hotels.com (via website chat) explaining the situation, and ask for refund (as it was in 2nd paragraph in the note). They said that they will contact the hotel (which is closed, and no one will answer!) to check. Finally I received an email from hotels.com saying "After multiple attempts to contact the property on your behalf, we were unable to obtain approval for a waiver. Based on this, the original cancellation policy will apply." which means NO REFUND!!!

IOANNIS
Stayed 3 nights in Dec 2025




































