Palace Court Hotel2.0 out of 5.0
Recent guest reviews
My worst experience ever. I came with my family and a 20mo baby. We arrived at 22.00h and everything was dirty, full of pee, hair... Disgusting... It was raining and I had a baby if not we wouldn't sleep there... The worst hostel ever... And the women in the breakfast room were so rude and unfriendly and didn't change the table cloth and we had to take it off and put all the dirty in other table... Just awful disgusting and disappointing...
I dont know which one is worst the receptionist or the room!! I can tolerate the room because of the price we paid but the receptionist or maybe he is the owner he was very rude! We dont deserved to be treated like not a human being I never encounter a receptionist like him his attitude is horrible!! When we stayed at the very cheap B&B or hotel thats fine but when it comes to principle the way he treat us forget the room the anger we got in mind is ruined our days!!
We're surprised at the price for this budget hotel. The stay even have a Free Continental breakfast . The room is clean and the beds are decent enough. There's ample sockets for multiple gadgets chargers. We occupied I think a family room with a double bed and 3 single beds. Basic room but I'll definitely stay with that hotel if ever I will be going near the area.
the hotel is cheap and thats it. i cant find any other advantage. horrible diry cold rooms. uncomfortable bed. there was mouse inside the ventillation system. worst hotel i have ever been... not recommended
I booked a room via lastminute.com, which said that the hotel had a 'convenient' wifi use. Well, if you are only using a hotel lobby the size of a shed! The receptionist was totally unapologetic and had seen this all before.
After reading some bad reviews I was a little apprehensive on arrival, but although the rooms are very small, the bed was clean and towels fresh and the breakfast was adequate. Only downside was the stairs, our rooms were right at the top and no lift.
The location was great. Round the corner from the tube station, plenty of cafes, restaurants and shops. But out the way enough to be quiet at night. Room was very small. Normally that wouldn't bother me as i was only staying for one night and checking out in the early morning. But also the bed was quite small (im 6'4"), the shower only gave cold water and leaked all of the water onto the floor. After flushing the toilet, the contents of the toilet would bubble out from the shower plug-hole! No wifi (that i knew of).
Myself and 3 of my friends stayed here for 2 nights over August bank holiday weekend. The first night we stayed in a beautiful hotel then the next 2 nights we stayed at palace court hotel. At £256 for 4 people I was not expecting 5* by any means but I was at least expecting a standard room. Well from the minute we got there, the woman at the front desk was so rude, asked for more money. Continued to laugh throughout our check in for no obvious reason. We booked for bed and breakfast, she then told us we had to book a slot for breakfast and could not just turn up. (Time slots available were 7:30am-8:00am). I informed her that there was no information about this on the website and we really did not want to get up that early, she told us that basically we had no choice and while trying to discuss this with her she decided instead to ignore us and answer the phone. Customer service was disgusting. We ended up getting up early, we should not have bothered, the breakfast was beyond basic, and the breakfast room was like a prison cell. We went up to our room, which was gross. The room was like a furnace, and the noise outside was ridiculous. The shower was hanging off which meant holding it over your head while you showered, I say 'showered' I mean while the water dribbled over you. The next morning myself and my friend woke up with bites all over our bodies from sleeping in the beds, to be honest this was not a surprise as the beds did not look like they had been changed since 1934. The hotel was a hell hole. Please do not stay here!
wow where to start.... the mrs decided to book this place blind, we had no idea of the bad reviews so had no idea what to expect, when we walked in the reception staff wanted more money even though we had paid online, that went on for a while eventually we were allowed to our room, as we walked up the stairs we came across random debris strewn all over the place, apple cores happily rotting away paint chipped away on bannisters and A LOT of dirt everywhere, so we thought lets not judge from this, the rooms may be better.........we were wrong, the room was slightly larger than a double bed, and was absolutely filthy, the remote was completely engrained with dirt, the headboard for the bed was actually a table with the legs cut off??, two of the power outlets didn't work and moved when you tried to plug anything in, there was an extension lead however it only worked if you prodded it a few times, we tried to turn on the lamp provided but that just fizzed and then died, when we turned on the main room light it was full of the corpses of bugs that had found their way in to die!!, if that wasn't bad enough we then found blood on the curtains!!! when we went down for breakfast we were first greeted by a man on a ladder looking at a light fitting full of water, instead of fixing the leak he just happily covered the hole with masking tape and ambled off.....I was speechless, however it was time for the "continental breakfast"....that consisted of toast....cheese slices and tomato....that was it, not one to complain I thought that's fine we can have some toast so proceed to grill some only to discover there's only one knife, and its been used! and to top it all off we have been bitten by fleas from there!!! the mrs will never be allowed to book a hotel again, avoid at all costs!!!
I booked the room via booking.com a few months ago and read their reviews at the time. It wasn't until the day before I was due to check in that I read the reviews on here. You can imagine my horror. I really wasn't sure that I was going to check in at all. I'm glad I did. This hotel is in a great location, you really can't fault that. The hotel is 2 star and as long as your expectations are realistic you won't be disappointed. The room was clean. It was small and a little tatty but cleanliness is really all I'm expecting for a budget hotel. The only thing I would say is that the water didn't drain away in the shower very well so I could only have a one minute shower or it would have overflowed. If there are two of you sharing a room you would have to wait 10 mins or so for the shower tray to drain before the next person can have their 1 minute shower.
- Close to Kensington Palace and Kensington Gardens
- Free continental breakfast
- Free WiFi in public areas
- 24-hour front desk
Located in Bayswater, Palace Court Hotel is within a mile (2 km) of popular sights such as Kensington Palace and Kensington Gardens. The 42 rooms at this hotel include coffee makers and TVs and guests can enjoy free breakfast. Located in central London, the hotel is also near Royal Albert Hall and Buckingham Palace.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 9 AM.
All 42 rooms provide coffee makers and desks. For entertainment, guests can expect to find TVs. Rooms also include hair dryers.
Palace Court Hotel features free WiFi in public areas and a TV in a common area. Airport transportation is made easy with an airport shuttle for a fee (available on request). The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.
Reviews from Trip Advisor
14% of guests recommend this hotelTotal of 441 reviews