Palace Court Hotel2.0 out of 5.0
Recent guest reviews
After reading some bad reviews I was a little apprehensive on arrival, but although the rooms are very small, the bed was clean and towels fresh and the breakfast was adequate. Only downside was the stairs, our rooms were right at the top and no lift.
The location was great. Round the corner from the tube station, plenty of cafes, restaurants and shops. But out the way enough to be quiet at night. Room was very small. Normally that wouldn't bother me as i was only staying for one night and checking out in the early morning. But also the bed was quite small (im 6'4"), the shower only gave cold water and leaked all of the water onto the floor. After flushing the toilet, the contents of the toilet would bubble out from the shower plug-hole! No wifi (that i knew of).
Myself and 3 of my friends stayed here for 2 nights over August bank holiday weekend. The first night we stayed in a beautiful hotel then the next 2 nights we stayed at palace court hotel. At £256 for 4 people I was not expecting 5* by any means but I was at least expecting a standard room. Well from the minute we got there, the woman at the front desk was so rude, asked for more money. Continued to laugh throughout our check in for no obvious reason. We booked for bed and breakfast, she then told us we had to book a slot for breakfast and could not just turn up. (Time slots available were 7:30am-8:00am). I informed her that there was no information about this on the website and we really did not want to get up that early, she told us that basically we had no choice and while trying to discuss this with her she decided instead to ignore us and answer the phone. Customer service was disgusting. We ended up getting up early, we should not have bothered, the breakfast was beyond basic, and the breakfast room was like a prison cell. We went up to our room, which was gross. The room was like a furnace, and the noise outside was ridiculous. The shower was hanging off which meant holding it over your head while you showered, I say 'showered' I mean while the water dribbled over you. The next morning myself and my friend woke up with bites all over our bodies from sleeping in the beds, to be honest this was not a surprise as the beds did not look like they had been changed since 1934. The hotel was a hell hole. Please do not stay here!
wow where to start.... the mrs decided to book this place blind, we had no idea of the bad reviews so had no idea what to expect, when we walked in the reception staff wanted more money even though we had paid online, that went on for a while eventually we were allowed to our room, as we walked up the stairs we came across random debris strewn all over the place, apple cores happily rotting away paint chipped away on bannisters and A LOT of dirt everywhere, so we thought lets not judge from this, the rooms may be better.........we were wrong, the room was slightly larger than a double bed, and was absolutely filthy, the remote was completely engrained with dirt, the headboard for the bed was actually a table with the legs cut off??, two of the power outlets didn't work and moved when you tried to plug anything in, there was an extension lead however it only worked if you prodded it a few times, we tried to turn on the lamp provided but that just fizzed and then died, when we turned on the main room light it was full of the corpses of bugs that had found their way in to die!!, if that wasn't bad enough we then found blood on the curtains!!! when we went down for breakfast we were first greeted by a man on a ladder looking at a light fitting full of water, instead of fixing the leak he just happily covered the hole with masking tape and ambled off.....I was speechless, however it was time for the "continental breakfast"....that consisted of toast....cheese slices and tomato....that was it, not one to complain I thought that's fine we can have some toast so proceed to grill some only to discover there's only one knife, and its been used! and to top it all off we have been bitten by fleas from there!!! the mrs will never be allowed to book a hotel again, avoid at all costs!!!
I booked the room via booking.com a few months ago and read their reviews at the time. It wasn't until the day before I was due to check in that I read the reviews on here. You can imagine my horror. I really wasn't sure that I was going to check in at all. I'm glad I did. This hotel is in a great location, you really can't fault that. The hotel is 2 star and as long as your expectations are realistic you won't be disappointed. The room was clean. It was small and a little tatty but cleanliness is really all I'm expecting for a budget hotel. The only thing I would say is that the water didn't drain away in the shower very well so I could only have a one minute shower or it would have overflowed. If there are two of you sharing a room you would have to wait 10 mins or so for the shower tray to drain before the next person can have their 1 minute shower.
Easy to move in London, near bayswater underground station...but, no wi fi into the rooms, only in reception, very cheap breakfast, no elevator, no confortable rooms... It's cheap...but very very poor accomodation.
Arrived mid-afternoon, room was pretty shoddy but put it down to budget booking, didn't want to stay long in the room though so went straight out. Came in late that night and went straight to sleep, threw off the sheets in the morning to discover to our horror that there were traces of human waste on the sheets. Went downstairs to complain where the receptionist was very apologetic and provided keys to a new room, but when we came back after inspecting the second room we discovered the housekeeper had come down and she then proceeded to plainly tell us we were lying and that it was our own, cue quite a large argument in the reception. Asked for the manager, were told he wasn't available, but then a random bloke appeared and said he spoke on behalf of the management. Slimy bloke who smirked his way through the entire argument, kept saying we should check all the other rooms and that would prove that there was nothing wrong with our own room - despite the sheet being on the floor in front of him. By this time we were surrounded by four/five staff members, seemingly in an attempt to intimidate us. Told us he wouldn't refund our money for the first night but could do second, I said we would have both nights at which point he said we would get nothing and could go back to Lastminute.com and complain to get our money back. Lastminute.com will now not refund the money as we foolishly didn't take pictures (being naive to think people would be honest). I have never before experienced anything even approaching the poor quality of the service of this hotel, didn't believe it was even possible. Lesson learned, but avoid this hotel like the plague.
I booked this hotel because it was the cheapest I could find in London which had a private bathroom - so my expectations were low. Firstly the location is fantastic. In a lovely area, near the high street and within a very short walk from 3 separate tube stations. I stayed here twice within 2 weeks - first in a single room, then a double. If you're not precious about cleanliness (I am not) then great - I had stained sheets and hairs in my bed, but I paid £30 a night in central London so sort of expected it. It's also worth pointing out the rooms are TINY. The toilet and shower were both fine - as were the facilities; tea and TV. The walls are tissue paper thin and I was kept up till 1am by a French couple next door who were engaged in passionate argument - if I spoke French at least I could have eavesdropped, but I do not - though that is not the hotel's fault. Recommendation: bring ear plugs. Breakfast was fine - tea and toast. There's cereal as well. I actually found the staff perfectly pleasant as opposed to many reviews. What do you expect when they're working through the night on minimum wage? If you're happy to pay for a cheap and cheerful hotel that is rough round the edges then crack on - I would not hesitate to stay again on that basis.
I cannot recommend. Shockingly curt and occasionally even rude. I am meant to add more detail here but I have nothing more to add. There are plenty of budget hotels around Paddington at a similar price with better service
we booked this hotel at the very last min and by last min i mean it. we booked it 10 mins before we landed on the doorstep after arriving in london at 11pm and arriving at the place i had originally booked to find it nothing more than a half way house full of druggies and no one there to let us in and it was absolutely shocking so therefore had to find somewhere quickly. palace court came up on booking.com for £50 and i must admit i thought as long as its clean it will do, i had my 3 daughters with me so had to get off the streets.. when we arrived all flustered we we greeted by a lovely man at the desk, the reception area was lovely too. if your looking for the ritz this isnt the place to stay but if you want a nice,clean,tidy,well equipped room with a comfy bed to sleep in then i couldnt recommend this place enough. if i ever to london again i will book this place again without a doubt. less then 5 mins to the tube station in a quiet area and a very enjoyable stay.
- Close to Kensington Palace and Kensington Gardens
- Free continental breakfast
- Free WiFi in public areas
- 24-hour front desk
Located in Bayswater, Palace Court Hotel is within a mile (2 km) of popular sights such as Kensington Palace and Kensington Gardens. The 42 rooms at this hotel include coffee makers and TVs and guests can enjoy free breakfast. Located in central London, the hotel is also near Royal Albert Hall and Buckingham Palace.
Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 9 AM.
All 42 rooms provide coffee makers and desks. For entertainment, guests can expect to find TVs. Rooms also include hair dryers.
Palace Court Hotel features free WiFi in public areas and a TV in a common area. Airport transportation is made easy with an airport shuttle for a fee (available on request). The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.
Reviews from Trip Advisor
14% of guests recommend this hotelTotal of 433 reviews