Palace Court Hotel2.0 out of 5.0
Recent guest reviews
we booked this hotel at the very last min and by last min i mean it. we booked it 10 mins before we landed on the doorstep after arriving in london at 11pm and arriving at the place i had originally booked to find it nothing more than a half way house full of druggies and no one there to let us in and it was absolutely shocking so therefore had to find somewhere quickly. palace court came up on booking.com for £50 and i must admit i thought as long as its clean it will do, i had my 3 daughters with me so had to get off the streets.. when we arrived all flustered we we greeted by a lovely man at the desk, the reception area was lovely too. if your looking for the ritz this isnt the place to stay but if you want a nice,clean,tidy,well equipped room with a comfy bed to sleep in then i couldnt recommend this place enough. if i ever to london again i will book this place again without a doubt. less then 5 mins to the tube station in a quiet area and a very enjoyable stay.
We knew this was a cheap option but we didn't know it was gonna be stressful and uncomfortable. Twice we approached reception to bring to their attention cleanliness matters and they were so rude we gave up. Also arriving late because of being stuck in traffic was like a capital sin. I would not recommend this hotel to anybody,
This hotel is an adequate option if you are on a budget. The hotel is in a good location for tourists with tube, pubs, shops and restaurants within short walking distance. At the price it is ok and you get what you pay for.
Stayed here recently and was given a nice room with a set of stairs which go to a second double bed. Overall the room was lovely but i am a short person and my head hit the ceiling of the room above the stairs! Couldnt stand up! The tv is incredibly small and hard to see and a large crack in one if the bathroom tiles but overall the room was clean and comfy and the receptionist friendly.
My husband & I had an emergency which meant a couple of nights in London, last minute. We didn't want to splash out on a last minute expensive London hotel as it was just a place for us to lay our heads. Saying that, we still expect a good standard. The Hotel is in a great location, just a few minutes walk from Bayswater Station. The outside of the Hotel was very Grand, so we were pleasantly surprised. When we checked in the receptionist could have been friendlier. We do like a good first impression. We were asked (not demanded) for a £20.00 holding deposit. We didn't mind, but this should be advertised. Our room was basic but very clean & had everything you needed including fresh towels, hairdryer, clean bedding, soap, coffee & tea & a freeview TV (my husband moaned that the TV wasn't big enough, but I'm not really a TV person, so I didn't mind)! The decor could do with some updating, but this didn't faze us. Breakfast was 'Continental', toast, cereal, boiled eggs, tomatoes, cucumber, juice & coffee's. We did not expect anything more considering the price of the room. All in all very good value for money - This Hotel cost us £41.00 per night - Great location, we felt safe & secure. Loads of local pubs & eateries very close by. If we had another emergency in London we would stay here again. I've given 4 Stars because I really did think this Hotel was very good value for money. Just a few notes to The Management - Your Staff really do need to be a bit friendlier & perhaps just refresh the tired decor.
Me and my partner booked this hotel when we decided to go to winter wonderland and wanted to get a bed for the night that wouldn't be too expensive. When we got to the hotel the receptionist demanded a 20 pounds deposit that was not advertised at all during our booking, and when we asked when we would get it back she said hopefully in 3-5 days. When we got to the room it was very small and very basic, but considering we only paid 46 pounds we weren't expecting much. The room was very dirty and had a weird smell. They provide electric heaters in the room (which is much needed) so we decided to put it on. As we moved it to plug it in there was a sanitary towel wrapper underneath, obviously they do not clean the rooms properly. After looking on different Booking sites I would advise you pay the extra 10 pounds and get a hotel where you don't leave feeling dirtier than when you arrived.
Reasonable price for London and for the three of us. However, the receptionist was far from friendly, the room far from comfortable and the facilities shabby and the breakfast a poor option. If you are tall. Do not stay here. We had a triple room which was split over 2 levels, a bit cooky actually but the single was downstairs and the double was up on the mezzanine and you can't stand up! The bathroom was the cupboard under the stairs afterthought, the shower broken and the towels were the size of flannels...obligatory little tiny bar of soap was all there was on offer so don't forget your own toiletries for gods sake! The tv was the size of an iPad in a place where you could see it if you sat on the stairs or stood by the single and don't even get me started on the kettle...,I can't even be bothered to talk about how bad the "continental breakfast was aaaand NO WIFI.???
I was disappointed because did not find any mouse or bug. the room was old, small and worn-out but clean; the bed comfy; the location in the city excellent. the price for the value is ok - it's a 2-star hotel after all. note for the sensitive travellers - walls are really thin, so, in case you sleep very sensitively, you might be annoyed (or not in case your neighbours are good) :) all in all, not as bad experience as for some of the reviewers here
Unless you are a particularly poor student from one of the worse off african countries then i would suggest you just give this place a miss.. Is hard to even begin to describe what a mistake place it is.. From the 5m2 rooms which are filthy with non closing windows no heating and broken curtains to the dazed and confused staff that so not know where thr aforementioned roomd actually are in the hotel.. Though hotel hee is a misnomer... I is at best a second rate youth hostel with delusions of grandeur.. Really absolutely disgusting.. There was old blood on the sheets.. Curtains were ripped and could not be closed and the tiny bed was stuck against a window that neither closed properly nor could be locked... Of course there is no heating.. The only joy i took from this hotel was the pleasure of using their Internet to write this review... Hoe they are allowed to have a licence is beyond me
So starting with the positives... the room was a reasonable price for London, the room was clean and the bed was comfortable. I was disappointed on arrival, reception staff were miserable and didn't seem to know what they were doing (saying that we had to pay a £20 deposit which we weren't told about, then when we checked out it turns out this was incorrect and it was a holding fee on the card), the staff didn't tell us where our room was - we even asked!- and we had to find out for ourselves that we were on the second floor. The room was ok, small but functional with a mezzanine floor with the double bed above a single bed (which we didn't need) and a tiny bathroom, the tv was tiny and in a really odd place meaning that the only place you could sit to see it comfortably was the stairs to the mezzanine floor... strange! The building itself is a stunning Victorian townhouse but the room had a huge sash widow that wouldn't lock - outside was a balcony/platform that ran the width of the building and with such huge windows to each room anyone could've easily climbed in, not great when we had spent an afternoon shopping. Breakfast was very limited and very cheaply done (squash instead of juice...) I wouldn't return here, mainly due to the lack of customer service and unsatisfactory breakfast.
Located in Bayswater within a short walk of Portobello Road Market, Palace Court Hotel is within a mile (2 km) of other popular sights such as Kensington Palace. The 42 rooms at this hotel include coffee makers and TVs and guests can enjoy free breakfast. Located in central London, the hotel is also near Royal Albert Hall and Buckingham Palace.
Free continental breakfast is included with your stay and awaits you each morning from 7:30 AM to 9 AM.
All 42 rooms provide coffee makers and desks. For entertainment, guests can expect to find TVs. Rooms also include hair dryers.
Palace Court Hotel features free WiFi in public areas and a TV in a common area. Airport transportation is made easy with an airport shuttle for a fee (available on request). The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets.
Reviews from Trip Advisor
14% of guests recommend this hotelTotal of 405 reviews