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Recent guest reviews

Did not like that they forgot to Call me for my wake up call

Great property, terrific customer service and excellent location. We love NH hotels because it maintains a great standard of all these important components when coming for a business trip or a private vacation. Clean and organized, accommodation for early checkin at a reasonable fee. Defiantly thumbs up for this London property.

Very friendly front desk staff set the tone for a nice stay in a room with a peek at the garden view. Quiet, clean, cute and well-located. Service was very responsive.

The hotel is in a good location, about a five minute walk to the train station. However, this is defiant not a 4 star hotel. The rooms had water damage in the walls and ceiling. The bathroom tube was boarded up and had a leak. The worst part was that the hotel didn’t have heat and the rooms were freezing. I would not stay here again.

We love the location and the breakfast. The plumbing system wasn’t really good, but I guess, it is pretty much every where in London.

A serviceable hotel with a friendly staff. The location might be its best feature since it's just a 5-minute walk to the Earl's Court tube station, with many restaurants and shops along the way.

I was in a garden level room which was really large by London standards. Very quiet. The hotel staff could not have been friendlier. Greeting every time I left or returned. So willing to be helpful from charging a battery to questions about local etiquette. The back garden is lovely and so is the breakfast room and lounge.

Good relation quality/price. You have the underground close to the hotel. Quite room and clean.

202-220 Cromwell Road London England

Hotel highlights

  • Walking distance to Kensington High Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in London City Centre within a short walk of Kensington High Street, NH London Kensington is within a mile (2 km) of other popular sights such as Natural History Museum. This 121-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

NH London Kensington's 121 soundproofed rooms provide minibars, electric kettles, and safes. Guests can expect free WiFi and LCD TVs with digital channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

At NH London Kensington, guests have access to free WiFi in public areas, a meeting room, and express check-out. Self parking is offered for GBP 30 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Family Room

1 Queen Bed | Sleeps 3

Family Room (2 adults + 2 children)

1 Queen Bed and 1 Queen Sofa Bed | Sleeps 4

Superior Room

1 Queen Bed | Sleeps 2

Suite (Extra Bed 2 adults + 1 child)

1 Double Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Guest reviews for NH London Kensington

Everyone (3) Couples (2) Family (2)
3
Business Business

Did not like that they forgot to Call me for my wake up call

By on Mar 9, 2020

Review comment responded on Mar 14, 2020

Dear guest, We thank you for taking some of your time to review your experience with us. We are sorry to hear about that missed wake up call, we apologise for that as it may have been due to a human mistake. We hope you can come back soon with us and will do our best to provide you with a wonderful stay. Best Regards

5
Business Business

Great property, terrific customer service and excellent location. We love NH hotels because it maintains a great standard of all these important components when coming for a business trip or a private vacation. Clean and organized, accommodation for early checkin at a reasonable fee. Defiantly thumbs up for this London property.

By on Sep 29, 2019

Review comment responded on Nov 24, 2019

Thank you for your great feedback on your stay, it is wonderful to see that we met your expectations with the service you received. We hope you had a great time in London and return again soon. Best regards,

5
Everyone

Very friendly front desk staff set the tone for a nice stay in a room with a peek at the garden view. Quiet, clean, cute and well-located. Service was very responsive.

By on Jun 4, 2019

Review comment responded on Jun 14, 2019

Dear guest thank you for your fantastic feedback on your recent visit. We are very happy to receive your compliments and looking forward to welcome you back soon. Best regards

2
Family

The hotel is in a good location, about a five minute walk to the train station. However, this is defiant not a 4 star hotel. The rooms had water damage in the walls and ceiling. The bathroom tube was boarded up and had a leak. The worst part was that the hotel didn’t have heat and the rooms were freezing. I would not stay here again.

By on Apr 26, 2019

Review comment responded on May 20, 2019

Dear guest, we are sorry to hear about your rather negative experience staying with us. If we would have know about your queries during your stay with us, it would have been our great pleasure to assist you in any way. Your feedback will be passed on to management in order to resolve for future travelers. Best regards

4
Partner Couples Family

We love the location and the breakfast. The plumbing system wasn’t really good, but I guess, it is pretty much every where in London.

By on Apr 14, 2019

Review comment responded on Apr 17, 2019

Dear Anonymous thank you for taking time to review your recent visit and for rewarding us such a high score. We do apologies, that the plumbing in your room was not up to standard. Your feedback will be past on. Best regards,

4
Everyone

A serviceable hotel with a friendly staff. The location might be its best feature since it's just a 5-minute walk to the Earl's Court tube station, with many restaurants and shops along the way.

By , from New York, NY on Oct 1, 2018

Review comment responded on Oct 9, 2018

Dear CitySeeker thank you for sharing your recent experience with others. We are grateful to receive your compliments on our friendly staff and will happily share your feedback among everyone. Best regards

4

welcoming hotel in south kensington

Everyone

I was in a garden level room which was really large by London standards. Very quiet. The hotel staff could not have been friendlier. Greeting every time I left or returned. So willing to be helpful from charging a battery to questions about local etiquette. The back garden is lovely and so is the breakfast room and lounge.

By , from New YOrk on May 30, 2018

Review comment responded on Jun 3, 2018

Dear guest, Thank you four time and feedback. We are happy too know that we meet your expactitios. Hope to welcome you back soon. Best regards,

4

good relation quality/price

Couples

Good relation quality/price. You have the underground close to the hotel. Quite room and clean.

By on Dec 10, 2015

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