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Macy's Guesthouse

3.0 out of 5.0

Recent guest reviews

We arrived at the reception desk to be greeted by a lady. We said we have a booking with u tonight and stated our name the lady started to look it up she said I can't find a booking for u, we then offered our reference number but she didn't want it, and asked us to print our name on a piece of paper. After a few minutes she did find our booking but not before asking us did u book through booking dot com. No we said your own website,and we had already paid for it. She then took us to our room, it was very basic, damp patch on carpet all along one side, whole in sink so u could not fill it up, bedding could have been cleaner, no hooks to hang damp towels or coats, wall mounted tv was in such a position it made it very difficult to move around the bed,lock on bedroom door was a total mess, furniture in room had seen better days, Luckily we was only staying one night, when we left in the morning no one at reception desk just to leave your keys in the box at the bottom of the stairs, which was open with other keys just resting in it. 🤔. So not a great arrival greeting or great departure. It didn't make u feel that your custom was appreciated in any way. The location is great for Chingford station and shops and restaurants but we have decided not book again.

The location was convenient for restaurants and shops. The staff on reception were very pleasant and helpful. Air con was a plus. Tea, coffee, Fruit and Flapjacks were left in the room for ' breakfast' , which was nice. The rooms have potential however there were some issues. The tap was broken, the bathroom door was stiff. There was no soap provided in the bathroom - just a couple of small shower gels and shampoo. The walls are very thin so we were constantly being woken up in the night. There were some stains on the carpet and walls , which looked like grease and hand prints. The kettle was already half full with water ( this should have been emptied before our arrival). The two coffee cups had stains in them. The staff were very helpful however overall there seems to be a lack of attention to detail. Also we heard rats above us running across the ceiling most of the night.

I stayed one night at Macy's. It is a one minute walk from Chingford station, just opposite on the main road. Location wise you can be in central London within around 30 mins by getting on at Chingford rail station. On arrival the door was locked and a lady had to come downstairs to let me in. If you have lots of heavy luggage with you be mindful as you have a flight of stairs to climb to get to reception then another flight to some of the rooms. I was a little concerned about noise when i arrived as its above an Indian restaurant right on the high street where there are lots of bars/restaurants. However i had a really good nights sleep. The only issue i had with noise was my neighbours for some reason kept going in and out of their room (around 15 times!) up until 11pm. The door banging made it really noisy and i could hear talking. After that it was fine though. I'm normally a terrible sleeper in hotels and i slept well so it must have been quiet. Rooms are modern, not high spec but for the money they are good. The wifi worked perfectly. There is no breakfast included although they do provide a fruit bowl, two flapjack bars and two bottles of water in your room. The only thing my room could have done with was a bar of soap. They provided two mini shower gels and two shampoo's so i just had to use shower gel to wash my hands. Again, it isn't luxury but good for the money.

A very lovely hard working lady met us through a locked metal door and showed us a room that had damp carpets, a hole in the sink so that you couldn't fill it, filthy pillows and valance on the bed. We left. The lady was very reasonable.

Just returned from staying 1 night here. Rooms were clean and nothing was to much we arrived a little earlie and we were served by the lovely lady who took care and made everything stress free as we needed an extras bed had it all in order which was great. location is perfect few minutes walk and your at the overground taking you into central London,buses also opposite. plenty of bars and restraunts around you including the Indian underneath the hotel which is fantastic. Our room had a fridge, microwave, tea coffe making faclites with fruit. Small hotel but nice, free car parking also. If your looking for reasonable hotel within reach of everything then this hotel I would defo recommend!

This is not a 4 star chic hotel boasting dining or concierge service. The rooms are basic but adequate. They are clean and the bed in our room was very comfortable. We were thankful for the air conditioning as it was so hot during our stay. We didn't require anything else but somewhere to sleep with shower and loo and that is what we got. Yes there are steps up to the hotel as it is above a restaurant (which you can't hear or smell food) so be aware if you have heavy luggage. The train station is across the road (never heard a thing!) and we were able to get in and out of London without any problem. Chingford has some great restaurants and bars and is a vibrant little area. Would stay here again.

After booking two rooms for 3 people, on arrival there was no one on reception. We had to dial a hand written number left on reception for the manager to come downstairs from one of the rooms to check us in A free we were shown to one room, we asked about the second to be told we hadn't booked one but paid for two. After numerous conversations with the female manager she offered us another room in another floor to one we already had. Couldn't get us one on the same floor, we asked for a refund. After paying £168 for 2 rooms, she only offered us a measly £20 for a refund of the second room stating that most of the money went to the booking company and money for her for sorting thei other room out The room was a bedsit. Lumpy bed, dated and broken furniture with a fridge and microwave in it and two windows which had a blocked view on both sides To top it all off, after Returning back after dinner, we tried the front door key to get it to find the door had been locked and we couldn't get in! Tried to call the number and surprise, it was switched off. Luckily the Indian restaurant was open downstairs and they were able to show us another fire exit all the round the back round a housing estate. In inspection of the door once in, a key had been left on the other side to prevent anyone getting in! Avoid at all costs, never have we been treated so appallingly

We had a very cold night! We turned the heating unit off as we left to go out for the evening and, on arriving back at 1am, we tried to switch it back on again, but the unit didn’t respond. Clearly all heating is turned off centrally during the night. Despite thick nightwear, I woke up frozen at 2:30am. The duvet was not a high enough tog value for winter: it would have been fine in June, or even March/April, but this was a cold spell mid-January; there had been a heavy frost every night for the past week, so it’s not as if the sub-temperatures were unexpected. I peered into the wardrobes, looking for an extra blanket, but there was nothing. There was no 24-hour reception to contact for more bedding. I put on a woollen sweater/jumper, socks, covered my bed with my outdoor coat and eventually fell back to sleep. My companion in the twin bed had woken twice during the night due to the cold, and was awake at 5am when she heard the heating unit switch on. If the hotel policy is to keep the heating off during the night, then they must supply sufficient bedding and blankets to ensure that their guests are not perishing from the cold! Apart from this issue, the room was clean and the staff were friendly. The hotel is in a convenient location if you’re not driving as it’s very near to Chingford station. Apparently the hotel has a small car park but - despite being told otherwise - I couldn’t reserve a spot when I phoned in advance, so I parked in the high street. For the budget option, I would recommend this hotel, but perhaps from March to October only.

My family and I stayed here Boxing Night due to overflow of guests at nearby family house. This is a basic sought of a place but it was warm comfortable and quiet. Its right by the railway station so good connections with town and a good range of facilities on teh door step as well, needed because there is no breakfast service. Staff few in number but very friendly and attentive.

Very helpful staff, rooms not too big, but just the right size, if all you're looking for is somewhere nice, cosy and clean to stay. Breakfast is on hand in your room ie cake, fruit, water and a kettle for tea or coffee. Which doesn't really matter, as there's plenty of cafés and restaurants in the High Street. Not even 5 minutes walk to Chingford Station, which will get you into the heart of London's Liverpool Street in 25 minutes. Just one word of warning. There's stairs at the entrance and to some rooms, which didn't bother me. But if you have trouble climbing stairs with suitcases, which be just a little bit of a problem. Other than that, very nice friendly and helpful staff are on hand as from 14.00 every day. So in other words, you're not really bothered too much.

Room options

Twin Room, Ensuite

Twin 2 | Sleeps 2

Family Room, Ensuite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

40% of guests recommend this hotel

Total of 60 reviews