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Macy's Guesthouse

3.0 out of 5.0

Recent guest reviews

The lady was helpful, the room was enough space, but the carpet wasn’t clean. And after a night your back scream for another bed. And the service is very poor. First night no cleaning, third night no towels.

I booked a twin room as I was having surgery the next day and my dad was driving me. We had booked this as a B&B but the breakfast part of that was inadequate. A croissant and some fruit did not fit what I had in mind when I was told "a continental breakfast is served in the room". But you live and learn. The hotel itself is very higgldy piggldy in its layout. We arrived via the back entrance, as while we had been told the car park was full, we had been assured there was plenty of parking nearby. There was. But car owners beware!!! - this is an extememly pot-holed aread and you could easily lose the odd tyre! We approached the back in pitch black only to be blinded when a member of the kitchen team open the door. One member of the ktichen team could clearly see us struggling with where to go and carrying suitcases but offered no assistance. We called round at the kitchen door, and while the gentlement spoke little English was extremely hgelpful. We were shown up the back stairs of a fire exit and eventually found Reception. When we got into our room, the beautifully solid and visually pleasing room doors were a facade of what lay beyond. Paint splashed onto the door moldings, a broken bathroom tap, a broken toilet flush, shower doors which did not fully close no matter how hard you tried. No bedside lights, no powerpoints of any use (either behind the TV or at the foot of the bed - very difficult to charge your phone and make a phone call), no bedside lights (so yes, I did stub my toe when I turned off the main light and tried to make my way back to the bed in complete darkness). The walls were paper thin but I alsways travel with ear plugs so this wasn't an issue for me. The decour and artwork was tasteful and the housekeeping staff had done an incredible job with what they had to work with. The linen was fresh and everywhere was clean and tidy. But when the wardrobe is rocking it's so unstable it's obvious that the owners would only need to spend just a little and this place could be stunning. I may have to look elsewhere for my next stay in Chingford when it comes to my next surgery.

I stayed here recently with my partner for his birthday. I dismissed the bad reviews when booking as it was in prime location and the pictures done it justice. But sadly the stay wasn't as nice as we planned, when turning up to the hotel I required an early check in with the owner confirming this we thought it would be easy and simple entering the hotel well we were wrong. My partner knocked several times, rang the number there was no response for at least 10mins a lady then came down and finally answered and came across very abrupt. We were pointed in the direction of the car park and then was shown to the room, I stated whilst booking we wanted a double bed we were presented with 2 singles. The room was very dated but had what you needed and the beds were comfy. The floor had lots of stains on and when we came home from our night out there was a cigarette but on our floor but nor me or my partner smoke so we were not impressed. The shower was awful and changed temperature and was not powerful. There was very rarely anyone at the main desk even when we checked out. We won't be returning to macys hotel.

We stayed here for one night whilst attending a nearby wedding. I was very dubious after reading some of the awful reviews but was quite pleasantly surprised. It’s far from being the best hotel or area that I’ve ever stayed in and the rooms could definitely do with updating but it was clean, it didn’t smell and the bed was comfortable. It was cheap and served a purpose. The lady on reception was very pleasant and helpful

We arrived at the reception desk to be greeted by a lady. We said we have a booking with u tonight and stated our name the lady started to look it up she said I can't find a booking for u, we then offered our reference number but she didn't want it, and asked us to print our name on a piece of paper. After a few minutes she did find our booking but not before asking us did u book through booking dot com. No we said your own website,and we had already paid for it. She then took us to our room, it was very basic, damp patch on carpet all along one side, whole in sink so u could not fill it up, bedding could have been cleaner, no hooks to hang damp towels or coats, wall mounted tv was in such a position it made it very difficult to move around the bed,lock on bedroom door was a total mess, furniture in room had seen better days, Luckily we was only staying one night, when we left in the morning no one at reception desk just to leave your keys in the box at the bottom of the stairs, which was open with other keys just resting in it. 🤔. So not a great arrival greeting or great departure. It didn't make u feel that your custom was appreciated in any way. The location is great for Chingford station and shops and restaurants but we have decided not book again.

The location was convenient for restaurants and shops. The staff on reception were very pleasant and helpful. Air con was a plus. Tea, coffee, Fruit and Flapjacks were left in the room for ' breakfast' , which was nice. The rooms have potential however there were some issues. The tap was broken, the bathroom door was stiff. There was no soap provided in the bathroom - just a couple of small shower gels and shampoo. The walls are very thin so we were constantly being woken up in the night. There were some stains on the carpet and walls , which looked like grease and hand prints. The kettle was already half full with water ( this should have been emptied before our arrival). The two coffee cups had stains in them. The staff were very helpful however overall there seems to be a lack of attention to detail. Also we heard rats above us running across the ceiling most of the night.

I stayed one night at Macy's. It is a one minute walk from Chingford station, just opposite on the main road. Location wise you can be in central London within around 30 mins by getting on at Chingford rail station. On arrival the door was locked and a lady had to come downstairs to let me in. If you have lots of heavy luggage with you be mindful as you have a flight of stairs to climb to get to reception then another flight to some of the rooms. I was a little concerned about noise when i arrived as its above an Indian restaurant right on the high street where there are lots of bars/restaurants. However i had a really good nights sleep. The only issue i had with noise was my neighbours for some reason kept going in and out of their room (around 15 times!) up until 11pm. The door banging made it really noisy and i could hear talking. After that it was fine though. I'm normally a terrible sleeper in hotels and i slept well so it must have been quiet. Rooms are modern, not high spec but for the money they are good. The wifi worked perfectly. There is no breakfast included although they do provide a fruit bowl, two flapjack bars and two bottles of water in your room. The only thing my room could have done with was a bar of soap. They provided two mini shower gels and two shampoo's so i just had to use shower gel to wash my hands. Again, it isn't luxury but good for the money.

A very lovely hard working lady met us through a locked metal door and showed us a room that had damp carpets, a hole in the sink so that you couldn't fill it, filthy pillows and valance on the bed. We left. The lady was very reasonable.

Just returned from staying 1 night here. Rooms were clean and nothing was to much we arrived a little earlie and we were served by the lovely lady who took care and made everything stress free as we needed an extras bed had it all in order which was great. location is perfect few minutes walk and your at the overground taking you into central London,buses also opposite. plenty of bars and restraunts around you including the Indian underneath the hotel which is fantastic. Our room had a fridge, microwave, tea coffe making faclites with fruit. Small hotel but nice, free car parking also. If your looking for reasonable hotel within reach of everything then this hotel I would defo recommend!

This is not a 4 star chic hotel boasting dining or concierge service. The rooms are basic but adequate. They are clean and the bed in our room was very comfortable. We were thankful for the air conditioning as it was so hot during our stay. We didn't require anything else but somewhere to sleep with shower and loo and that is what we got. Yes there are steps up to the hotel as it is above a restaurant (which you can't hear or smell food) so be aware if you have heavy luggage. The train station is across the road (never heard a thing!) and we were able to get in and out of London without any problem. Chingford has some great restaurants and bars and is a vibrant little area. Would stay here again.

168 Station Road London England

Hotel highlights

  • Free WiFi in rooms and public areas

Located in Chingford, Macy's Guesthouse is 5.5 mi (8.9 km) from White Hart Lane Stadium. The 10 rooms at this 3-star hotel include coffee makers and LCD TVs. South Park and Olympic Stadium are also within a 30-minute drive.


Macy's Guesthouse's 10 air-conditioned rooms provide coffee makers and desks. Guests can expect to find LCD TVs and stay connected with free WiFi. Rooms also include hair dryers.

Property features

At Macy's Guesthouse, guests have access to free WiFi in public areas.

Room options

Twin Room, Ensuite

Twin 2 | Sleeps 2

Family Room, Ensuite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

40% of guests recommend this hotel

Total of 64 reviews