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Kensington Suite Hotel

3.0 out of 5.0

Recent guest reviews

Hay ratones, si van a este hotel y llevan comida en la maleta, cierrenla bien por que si no por la noche entraran y se la comeran, por lo demas esta correcto. They have mice, lock your luggage if you have any food inside, if you don't do it, next morning it will be gone.

I have spent 2 different nights on the way to and from another city in the UK and my experience was not that pleasant at each time as the rooms were just enough to stand (very small) and cold. Staff attitude was also arrogant when I asked for an extra blanket and a towel that did not exist at all. In conclusion, the only good thing was the location. Would I ever go back again? Definetly 'NO'

We spent three nights at the Kensington Suite Hotel and I have to admit I was a bit sceptical about it as I had read so many bad reviews. However this place turned out to be great and for sure deserves far better reviews! Our room wasn't the biggest but it was nice and clean. The men at the reception were always really kind and welcoming and breakfast was nice as well. The location is perfect as you get to the city center in a few mins.

Prior to actually booking this hotel we were somewhat petrified from the reviews, I'm relatively fussy with my accomodation so the reviews set of one too many red flags for my liking... BUT I don't know what's wrong with all these people that have written reviews. This hotel is well located, well cleaned and everything you would expect in a London hotel at this price range. WIFI - it's free and it works really well, management obviously listens to reviews so it's great to see a hotel actually make changes. STAFF - we had nothing but pleasant interactions with the staff during our week long stay here. They are accomodating and helpful. ROOM - ok so the room we had was small, but it's just what you need, enough room for us to put our 2 suitcases and 2 backpacks at the foot of the bed. The bathroom is clean and the shower was great. All in all I think this hotel deserves far better reviews than it has. We had a great stay so thank you to the staff!

All me and my husband wanted was a place to crash overnight as we was out all day and this place was ideal for that reason. we got a cheap deal so we knew it wasn’t going to be 5* quality, but It was clean, the staff was lovely and free basic breakfast, for the money you can’t do wrong.

Stayed here last night as had a long over due night away with the wife, great location about a 5 min walk from Westfield Shepherd’s Bush. Check in was easy, welcoming host! The room Was on the small side but as only there for a night was all we needed! Room had a fridge microwave sink and tv! Shower was powerful and plenty of hot water but again on the small side! Breakfast was continental with some Lovely cheese and plenty of bread and cereal choices.

The price was really good, the staff were friendly and helpful. The room was small, but I knew that before booking. It was clean and tidy, and the bed was actually comfortable! Traffic could be heard from outside but not enough to stop me sleeping. The breakfast was lovely. No problems!

PROS: 10 minute walk from Shepherds Bush Station & Westfield Kitchenette in room Includes Breakfast Friendly reception staff CONS: VERY small twin rooms Very small bathrooms MICE IN OUR ROOM! And in the walls scratching all night! Wifi is 10 pounds and DOES NOT WORK ABOVE GROUND FLOOR Microwave in our room didnt work and randomly turned on in the middle of the night NO PARKING Basic breakfast with very small breakfast room Overall, I would give this accommodation 4/10. Next time I come to London I will pay a little extra money to stay closer to Central London and have nicer facilities.

For the amount it cost I would have expected more to be honest. One staff member questioned us if we were even guests when coming back in the evening, although we used the room key to enter the building. How else did we have a key?! So rude! No full length mirror. In the cupboard electrical fixtures next to the water source. Very small bathroom with no proper access to the sink. Fan on the wall that could not be angled as it kept falling. Small TV near the ceiling that was difficult to angle straight, next to a light fixture. 2 inch gap under the room to the door. Thin walls so you can hear the neighbours snoring. Air con above the bed which would not work. Cutlery stored in the microwave. Damp in the bathroom. A funky smell in the corridors. I'm sure there were more issues but I lose count. Moral of the story? Avoid if possible!

No parking so had to park 1mile away and walk in the rain. Checked in but was told not to take keycard from hotel and had to provide full id for them to take a copy. Not very freindly staff and when i asked about the wifi password i was told that it wasnt free but not told how much or for how long and it felt like i was being inconvenient for asking in the first place. Not a place i would choose to go back to.

128-130 Holland Road London England

Hotel highlights

  • Close to Westfield London Shopping Centre and Hammersmith Apollo
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Concierge services

Located in Holland Park, Kensington Suite Hotel is within a mile (2 km) of popular sights such as Westfield London Shopping Centre and Hammersmith Apollo. The 41 rooms at this 3-star hotel include coffee makers and LCD TVs and guests can enjoy free breakfast. Kensington Palace and Natural History Museum are also near this London hotel.


Dining

Start your day off right with a free continental breakfast.


Rooms

Kensington Suite Hotel's 41 rooms provide coffee makers. LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

Kensington Suite Hotel features free WiFi in public areas, express check-in, and express check-out. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. This smoke-free hotel also has a TV in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

23.0% of guests recommend this hotel

Total of 461 reviews