Kensington Suite Hotel3.0 out of 5.0
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Recent guest reviews
Place is near a train station. That's about all that's really good. Room had some interesting smells. Not a horrible place though. We paid like $33 so I can't complain much.
They must have put the bed down first and then built the walls around it, with about 4 inches clearance between the bed and the walls. No room to put down two suitcases, let alone take anything out of them. The shower stall was too small to bend over in. The hotel description mentions kitchenettes in the rooms, but all I got was two plates, a cup and some silverware in a tiny nightstand. Internet available at the extortionary price of two pounds per hour. Ten pounds to store a suitcase after checkout.
We booked this hotel because it looked so nice and had a nice location. When we got there it wasnt in the best area and the room we had was the SMALLEST thing ever!! We hardly had room to move let alone our luggage. There was seriously about a foot around the bed to move and one side of the bed was blocked by a dresser. I would NOT recommend to anyone!!!
The hotel is in an area that you don't really want to be walking in alone at night with valuables in. It is in the outskirts of Kensington, which is a nice area itself, but the hotel's location is less than ideal. The room itself was dirty -- the drain in the sink was clogged and when water ran, hair and dirt particles would rise. The hotel staff tok their time fixing this but eventuall got it done. There was a hole in the ceiling, and the walls hadn't been completely painted. The shower doors would not close, and the hotel staff refused to look into fixing the situation. The rooms were tiny and the bathrooms even smaller. The breakfast buffet, a main reason why we booked at this hotel, was also a big disappointment. The milk for the cereal was warm, and the food selection was small and very poor. The fire alarm kept going off while we were eating, and the staff just kept finding different excuses for it (the toaster, someone taking a shower, etc.). The hotel was near a train station, but it involved transfering which was less than ideal, especially with all of the bags, etc. upon moving in and checking out. Inside of the hotel, the elevators were fast but incredibly small, but to get to our room, we had to climb a staircase in addition to taking the elevator, which was less than ideal. The hotel offered wifi which was good, but it was primarily only offered in the lobby which is very small, or on these stairs outside of our room. I stayed at this hotel for 3 nights and I would definitely not stay there again.
Rooms were clean and pretty quiet (could only hear water running in other rooms - ex. people taking showers). The bathroom was so small that I had to squeeze between the toilet and wall to close the door and step into the shower in order to open it. Also, the sliding shower door was stuck and hard to open/close.
A little larger room would have be nice. A better complimentary breakfast also. Same menu every day.
very disappointing in general. I paid for a triple room with either 3 beds or 1 double and 1 single. My room had 2 singles that were crammed in such a small space I think they must have greased the door frames to get them inside. The hotel manager wanted nothing to do with my inquiry of why I was given a room with 2 beds when I paid for 3. He could not understand the fact that I paid for a triple room for more space even though only 2 of us were staying in there. His thinking is that it is prepaid [...] so he does not have to be considerate. He actually got nasty with me! He actually did the same thing to another person who had a similar complaint in my presence. Staff at breakfast seemed bothered by the fact that we actually took advantage of the free breakfast included. They were actually mad at us because we showed up 5 minutes before end of breakfast. They turned the lights off on us while I was sipping a coffee and having a piece of toast! Unbelieveable!Jolly Englanders they were not! Needless to say...never again and would not recommend! I hope the staff and the nasty owner reads this!
The hotel and room were nothing more than adequate. I was looking for a place to spend the night that was in London proper, and to that end, this hotel fit the bill. It was conveniently located near a tube stop, and there was a shopping center and a few bars nearby. I just wish the shower didn't flood the whole bathroom and the staff was a little friendlier. -FYI, I couldn't check into my room until 2hrs after I arrived (10am) at the hotel, which kind of spoiled my day.
Reviews from Trip Advisor
23% of guests recommend this hotelTotal of 445 reviews