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Recent guest reviews

The staff are very friendly and accommodating. The hotel is clean the only thing i did not like is it is far from london

I was assaulted in front of the desk clerk by teen boys. While I was phoning the police, the clerk told the fleeing boys, "That's what you get for spraying acid around.". Left the premises at three A.M.

Very nice for its age. I did however get stuck in one of the elevators for a bit but was assisted in a timely manner. Other than that it was very nice.

Every thing about the hotel was good my son had a good time we had very good breakfast

Only 1 entrance, the variety of food was good, thr staff was polite and helpful.

Great property, but the location wasn’t what I expected.

Very accommodating, had an overnight flight and check in wasn't until 3. They were able to check us in early.the staff was very friendly.

Hotel, room and bathroom excellent cleanest; but we ask for a family room (triple) the sofa bed was really uncomfortable. Nobody can spleep more than an hour on that. The rest of the hotel, the staff and breakfast were excellent. Hotel its 20 minutes by taxi from Heathrow airport.

This was listed as close to Heathrow airport. It Is NOT! There is no shuttle to airport and now we have a 25 minute taxi ride to the airport!!!!! The staff told us that there actually is a Hyatt AT the airport and this isn’t it! We also wanted a room with 2 beds, Orbitz website claimed it did not exist at this hotel so we had to book 2 rooms, only to get here and find 2 beds in our room! We have wasted money and time trusting Orbitz!!!!!!!

Now they serve hot meals without charge fo bookings + breakfast. They did take the feedbacks and improve. The thumbs down: Desk table light is controlled with ceiling light.You can't just have your desk light on. This bother's whoever is sleeping. Room 315's shower space doesn't have any flat surface where you can rest the soup, bottle of shampoo, or anything you need to use. Literally, drop it on the floor or put it on top of the clean towels. There's literally no wall power sockets to plug in the hair dryer in the bathroom. Oh, hair dryer is in the closet, not in the bathroom.Desk chair doesn't have wheels. So prepare to lift heavy chair over carpet. There's only one power socket on the far end of the desk, good thing I brought a small 1 to 3 power splitter. For those traveling for the first time to England with the purpose of doing tourism. Taxi to London downtown is crazy expensive, Uber is still expensive. Better take bus (right across the street) and then take the tube in ealing common. Takes about 1 hour from hotel to London downtown. Purchase Oyster card in airport subway station. There's almost no entertainment or dinning at walking distance from hotel. Get the Oyster card, best investment ever. Would I book this hotel again? Perhaps, if I go alone, but with family and kids maybe not, due to distance of places of interest. I didn't mind taking bus, train and tube by myself. Staff is very kind and professional. All hotel's flaws are more designer's mistakes.

The hotel staff is mostly friendly, however their services very often only unprofessionally provided. Furthermore, the hotel is located very far away from anything of interest!

Biggest problem was getting there from Heathrow. Taxi took circuitous route, charged £44! Staff was lovely and welcoming and ordered taxi next day at £18! More attention to detail in readying a room is necessary, but would stay again.

No porter No maps No help with tourism info or tour arrangements It is far from all tourist attractions If you are a tourist,then stay in downtown London Not a good location

Nice place, very nice staff. Wish there was a shuttle from/to airport

Walking distance to shopping and groceries. Not close to trains or restaurants. Breakfast was hot and v nice. Staff was friendly and professional. If you are okay with taking local taxis, this is an excellent business hotel around Heathrow Airport.

The staff are very prompt in cleaning my room. New linens, towels, and clean bathroom!

A condition of a room is really great and price is cheap.

Hayes Gate House, 27 Uxbridge Road Hayes England

Room options

King Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 3

King Room with Sofa Bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Twin Room (High Floor)

2 Twin Beds | Sleeps 2

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Hillingdon, Hyatt Place West London Hayes is 6.8 mi (11 km) from Twickenham Stadium and 8.4 mi (13.5 km) from SSE Arena, Wembley. This 4-star hotel has 170 guestrooms and offers a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in international cuisine. Get a quick energy boost at the coffee shop/café, or meet other guests at the free daily manager's reception. For your convenience, a to-go breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

All 170 air-conditioned rooms provide refrigerators, free newspapers, and laptop-compatible safes. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Renovated in 2016, Hyatt Place West London Hayes offers a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is available for GBP 13 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.

Guest reviews for Hyatt Place West London Hayes

Everyone (17) Business (1) Family (3)
4
Family

The staff are very friendly and accommodating. The hotel is clean the only thing i did not like is it is far from london

By on Mar 1, 2020

Review comment responded on Mar 2, 2020

Dear Guest Thank you very much for having chosen our hotel for your last stay in the area West London. We are honored for the very nice grades granted to the Hyatt Place West London Hayes and for mentioning that our Hotel is clean and how friendly is our staff. We are looking forward to welcoming you back in the near future to enjoy others good moments. Thank you Warm Regards

4
Everyone

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

Dear Guest Thank you for completing the survey and scoring us high We appreciate your feedback

1
Everyone

I was assaulted in front of the desk clerk by teen boys. While I was phoning the police, the clerk told the fleeing boys, "That's what you get for spraying acid around.". Left the premises at three A.M.

By on Dec 2, 2019

Review comment responded on Dec 4, 2019

Dear Guest, Thank you for taking the time to share your experience with us. It was to my regret yo read your comment for which sincerely apologize for. Let me underline that the experience you had by no means representative of the service and the security we customarily offer our clients and I beg you to accept our sincere apologies for failing to meet your expectations. We regret that your experience in our property has not been perfect and we look forward to welcoming you back to the Hyatt Place West London where we will strive to provide you with the service you expect and deserve. Warm Regards Kind regards,

5
Everyone

Very nice for its age. I did however get stuck in one of the elevators for a bit but was assisted in a timely manner. Other than that it was very nice.

By on Nov 5, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you very much for the very nice grades granted to the Hyatt Place West London / Hayes ! We are honored and encouraged by your positive comments that I will be pleased to share with the team. Thank you very much for highlighting your stay as Very Nice. Please note your constructive comment regarding the elevator was shared with the relevant department head for immediate investigation to avoid reoccurence. We are looking forward to welcoming you back in the near future to enjoy others relaxing moments. Thank you Warm Regards

5
Family

Every thing about the hotel was good my son had a good time we had very good breakfast

By on Aug 30, 2019

Review comment responded on Aug 31, 2019

Thanks for staying with us. We appreciate your feedback!

4
Family with small children

Only 1 entrance, the variety of food was good, thr staff was polite and helpful.

By , from Diamondhead, Mississippi on Jun 20, 2019

Review comment responded on Jun 20, 2019

Dear Johnny, Thank you for taking the time to review your most recent stay with us. We appreciate your feedback and are hoping to see you in the near future. Kind regards, Teodor Ganea

4
Friends

Great property, but the location wasn’t what I expected.

By on May 28, 2019

Review comment responded on May 29, 2019

Dear guest, Thank you for rating your experience! Regards, Teodor

4
Family

Very accommodating, had an overnight flight and check in wasn't until 3. They were able to check us in early.the staff was very friendly.

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Dear guest, Thank you for your feedback on your recent stay. We are glad to hear that you have had a great experience and we hope to see you in the near future. Sincerely, Teodor Ganea

4
Everyone

Hotel, room and bathroom excellent cleanest; but we ask for a family room (triple) the sofa bed was really uncomfortable. Nobody can spleep more than an hour on that. The rest of the hotel, the staff and breakfast were excellent. Hotel its 20 minutes by taxi from Heathrow airport.

By , from Puerto Rico on Jan 14, 2019

Review comment responded on Jan 14, 2019

Dear Joanne, Greetings from Hyatt Place! Thank you for your feedback on your recent stay with us. Please allow me to also thank you for your kind words about our rooms cleanliness level, breakfast quality and outstanding staff customer service. It is only through feedback such as yours that we are best able to direct our efforts. Further to your comments I have addressed the mentions to the right department in order for us to improve our service. We are hoping to welcome you once again to provide you with Hyatt hospitality. Sincerely, Teodor Ganea

2
Everyone

This was listed as close to Heathrow airport. It Is NOT! There is no shuttle to airport and now we have a 25 minute taxi ride to the airport!!!!! The staff told us that there actually is a Hyatt AT the airport and this isn’t it! We also wanted a room with 2 beds, Orbitz website claimed it did not exist at this hotel so we had to book 2 rooms, only to get here and find 2 beds in our room! We have wasted money and time trusting Orbitz!!!!!!!

By on Jan 4, 2019

Review comment responded on Jan 9, 2019

Dear Guest, Thank you for your feedback on your recent stay with us. I will personally ensure that we look into the information displayed about our property on Orbitz. I do apologize for all the inconveniences you had to go through during your stay with us. We are hoping to see you soon. Kind regards, Teodor

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