When we arrived at the correct address, there was no signage anywhere that indicated it was a hotel. Secondly there were lots of uncomfortable looking people loitering around the front and back doors making us feel very uncomfortable. We tried calling the hotel and no one picked up for 3 minutes. Very poor service given what we saw outside. We chose not to stay and stopped by a couple of hotels within the block. All had locked front doors confirming our sentiments. Sorry to have to be so dark about this one but they really have some work to do.
This is essentially an extended stay residence. The hallways had stained carpets and there was no sign indicating the entrance. The room looked okay.
Great location, with a dog park right next door. Staff was super friendly and room was really clean.
it was a great place to stay, quiet rooms..........................
There was a charge for parking the car which was not mentioned on line during booking, toilet searts were so low and very difficult and awkward to reach toilet paper. Will not be returning there.
Have stayed at this hotel many times over the years and never had a problem. This time waited at front desk for 45 mins for check-in, only 1 person working there, also the exhaust fan in bathroom did not work. We did complain the next day at check-out about the wait time and were given free parking which was good. Will stay there again as its the forst time we have had to complain.
Located in Downtown London within a short walk of Budweiser Gardens, Allure Hotel & Suites is within a few miles (5 km) of other popular sights such as University of Western Ontario. The 109 rooms at this hotel include refrigerators and microwaves and guests can enjoy free breakfast.
Free full breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Refrigerators, microwaves, and coffee makers are also standard.
Allure Hotel & Suites features free WiFi in public areas, conference space, and a business center. Self parking is offered for CAD 18.08 per day. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.
When we arrived at the correct address, there was no signage anywhere that indicated it was a hotel. Secondly there were lots of uncomfortable looking people loitering around the front and back doors making us feel very uncomfortable. We tried calling the hotel and no one picked up for 3 minutes. Very poor service given what we saw outside. We chose not to stay and stopped by a couple of hotels within the block. All had locked front doors confirming our sentiments. Sorry to have to be so dark about this one but they really have some work to do.
Hello Peter, Thank you for your feedback. We apologize for the inconveniences. Rest assured that we will take these into consideration to further improve our service.
This is essentially an extended stay residence. The hallways had stained carpets and there was no sign indicating the entrance. The room looked okay.
Thanks for staying with us. We appreciate your feedback! Also, we apologize for the inconvenience you faced. Rest assured will be taken care of.
Great location, with a dog park right next door. Staff was super friendly and room was really clean.
Thank you for your wonderful review. We are happy to hear that your recent stay met your expectations. We do hope to have the opportunity to welcome you back in the future. Our cozy guest room will be waiting!
it was a great place to stay, quiet rooms..........................
Dear me, Thank you for your feedback and we are looking forward to hosting you in a nice quiet room again during your next stay. Kind Regards, Britttay F
Dear Anonymous, Thank you for your review of the Holiday Inn Express London Downtown. We are thrilled that you enjoyed every aspect of your stay. Its experiences like yours that we strive to create for each of our guests. We hope to have the pleasure of your company again soon. Best Regards, Trish Melanson Guest Services Manager
There was a charge for parking the car which was not mentioned on line during booking, toilet searts were so low and very difficult and awkward to reach toilet paper. Will not be returning there.
Dear Anonymous, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards, Trish Melanson Guest Services Manager
Have stayed at this hotel many times over the years and never had a problem. This time waited at front desk for 45 mins for check-in, only 1 person working there, also the exhaust fan in bathroom did not work. We did complain the next day at check-out about the wait time and were given free parking which was good. Will stay there again as its the forst time we have had to complain.
Dear Anonymous, Thank you for your candid review. We apologize that your recent stay did not meet your check in expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards, Trish Melanson Guest Services Manager
Hello John, we appreciate your efforts for rating us. We hope your stay was comfortable. Looking forward to serve you again with better facilities. Thank you!!