great staff, feiwnslybteam, great location
great location, friendly staff and modern
Quick and easy check in Concierge very efficient Food choices not so much Bartenders serve your Bill before serving your drink is very tacky Lack of swimming pool Lack of coffee place
Everything about this hotel sucked. Strongly disliked everything
Located in London City Centre, The Cumberland Hotel is adjacent to Marble Arch and within a 5-minute walk of other popular sights like Hyde Park. This 4.5-star hotel has 900 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in British cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a English breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also available.
Guests of The Cumberland Hotel enjoy features like a gym, free WiFi in public areas, and express check-out. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include laundry facilities, a reception hall, and a porter/bellhop.
great staff, feiwnslybteam, great location
great location, friendly staff and modern
Hi Antinio, Thank you for taking the time to share about your stay and for being our guest. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations. We hope to see you soon!! Guest Services
Quick and easy check in Concierge very efficient Food choices not so much Bartenders serve your Bill before serving your drink is very tacky Lack of swimming pool Lack of coffee place
Dear Guest, Thank you for choosing our hotel and for sharing your honest feedback. While we are glad you were pleased with the service overall, we regret you are disappointed with the lack of swimming and coffee place. We have two bars one where you can have drinks throughout the day and the second one where you can have tea and Coffee. For further info about our facility please check our website. We hope to welcome you back soon should you return. Kind regards, Guest Relations
Everything about this hotel sucked. Strongly disliked everything
Dear Chris, I truly appreciate your feedback and understand that our attention to detail is one of the key components to creating a positive overall experience for our guests. On behalf of my team, please accept my sincere apology that we fell short while in our care and for any inconveniences you experienced. Your feedback is very important and allows me to review and fine-tune what the hotel has to offer to better attend to you and other guests in the future. I have personally shared your comments with the responsible departments and we are working to create a better experience for you. We would like to regain your trust and hope you will consider our property in the future. Kind regards, Guest Relations
Hi Antinio, Thank you for your online feedback. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We are delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Guest Services