Euro Hotel London Wembley3.0 out of 5.0
Recent guest reviews
'Came back here and stayed all of seven nights. This budget hotel is yet to change positively though very well located and accessible in Wembley area. Narrow, squeaky stairs, small rooms and no functional restaurant or bar. Ferrying luggage through those stairs is really a task if one is on the higher floor. WiFi attracts a charge of £5 a day unlike in the past when one could access it freely at the reception/restaurant. Our family room (the largest) was just barely ok for two. The telephone never worked despite attempted repairs by their technician. There's need to fumigate and keep environs continuously tidy, saw a tiny rodent run across. Good a thing there are a couple of eateries and shops all around.
Need more experience stuff, dust all over the room,if you have dust allergy this is not suitable for you, the manager is not very helpful even though small problems she can't solve,only think is good location
Stayed for 4 nights for work,couldn't wait to leave,from being up all night with shouting/screaming guests to a shower that was freezing or scalding,rooms that need a good scrub ,spend a little more and stay somewhere decent!!!
We came to the Euro hotel having stayed there years ago for a gig at Wembley and it had been cheap and friendly. Another Wembley gig came along and it was the obvious choice. But things change. On first sight they had decorated the main reception area and the breakfast area was now all combined. It looked like more rooms had been squeezed in as the corridors were really cramped and the paint knocked off the walls presumably by folk coming and going. Once issued with our key the bouncer/security guy (it was hard to establish precisely what his role was beyond adding an air of menace) accompanied us to demonstrate how to open a door. It never crossed his mind to help with the luggage. On opening the door he departed and left us to settle for the night with barely another word. The room was ok, small and full of beds, the furniture a bit shabby and the headboard had the added touch of a chewed up lump of gum stuck right in the middle of it that no one bothered to remove (I did it myself in the end) but it was ok. Going for breakfast the next morning was an uncomfortable experience. There was an elderly chap policing the breakfast bar, guarding the coffee machine in particular to make sure you didn't try you arm and go for a second cup. A lady who came shortly after us was treat appallingly by this man. He had decided to start packing up before the time breakfast ended and was visibly antagonistic towards this lady for ruining his plans, all but slamming things down in front of her, showing that it was an inconvenience to have to get things back out for her and so on. She apologised profusely and he told her more than once not to come down so late for breakfast ever again. It verged on bullying and was something I never want to see again. By now we were getting the measure of the customer service, the rolled eyes when you needed the room key re-activating, the long waits while text messages and private phone calls were prioritised by staff on reception, the sighs and complete absence of any contrition when they couldn't (or wouldn't) help. The website said they had hairdryers on request. They don't. There's one, but they don't know where it is. And they couldn't be bothered to find it or buy any. Luckily Argos was almost opposite the hotel so I went and bought one, but a hotel without hairdryers in the room in London? I never realised they were a luxury item before! The heating was mercurial, sometimes our room was boiling, other times freezing and attempts to turn it up or down were pointless. There was no hot water at all and the shower didn't work, a few droplets of ice cold water came out before it packed in. Had to wash body and hair with teacups full of warm water from the kettle over the shower tray which was fun, but at least I had a hairdryer now! Neither of us managed to shower or bathe the three nights we were there as there wasn't a bath either. Thought about mentioning it to reception that the shower was broken and about the lack of hot water but realised it would be a waste of breath. They wouldn't listen, apologise or do a damn thing about it so why bother. They want your money and that's it. I hope this place closes down soon so no one else has to experience the misery of handing over good money for a horrible experience.
Arrived after a very long trip from Australia to find a room that was completely unsatisfactory, we both couldn't fit in the room little own the bed, it was filthy and smelt damp, after already having to pay we were willing to for go one night and asked for a refund, we stood in reception for over an hour arguing with staff and security for a refund, finally we got 2 out of 3 nights refunded, I would not recommend this hotel to anyone
Every negative review is actually true to the experience of this place. We were at times scared for our safety within property, due to more permanent residents fighting. The rooms and other areas filthy, and in bad state of repair. Have since found out this hotel is more a stop gap for those awaiting local council housing. Please do yourself a favour and book elsewhere. I was going to take photos of the issues, however there were that many it would of ate a significant amount of memory and time.
You pay for what you get. I generally don't give bad reviews often but this place makes a sewer look like the Ritz hotel - the negative reviews are a true reflection on this place. I booked a room accommodating 4 single beds. Luckily I only paid £59 for the room. I also paid the £10 parking - we had a 3m merc van so worth the price considering the CCTV. The room itself is tight to accommodate 4 single beds. A foul stench as well all night. The shouting and arguments outside in the hallway between security and guests until 3am. Also some clown decided to activate the emergency door - therefore bleeping away for 45 mins before someone closed the door. The bathroom to be honest is actually clean but designed for small people not anyone large. Staff on reception really don't care despite complaining. Guys, I highlight this quite a lot in terms of romantic getaways in my reviews, but if you are looking to split up with your wife or girlfriend - then take her to this place, it will effectively end your relationship :)
The room was dirty and terrible. It looks like it was not cleaned before we arrived. The floor was covered with dirt and hair. The pillows were old, dirty, badly smelled. After informing receptionist about the condition of the room, we were told that they will clean the room after 30 minutes. No one came after 1 hour. When we asked the receptionist about room cleanup again, it was unpleasant said for us that they would now send a person to clean the room. When asked about compensation for the bad experience, we were offered a complimentary breakfast, which I would be afraid to eat there depending on the condition of the room. We did not expect a 5-star hotel at such a price, but at least elementary cleanliness is important. This was the worst experience ever. We will definitely never come back.
Hotel dirty - we left after one night tried booking com for refund as had raised concerns before getting to hotel to be told it would be fine , overpriced they haven't resolved at all It's a great location but when you can't sleep and feel dirty as room dirty you don't relax which is not my idea of paying for a hotel
Pros: Friendly staff. Very comfortable bed and pillows with crisp, clean bedding. Good oscilating fan. Great shower. Big TV. Very close to Wembley Central station. Felt safe inside the hotel. Tesco Express and Tesco Metro close by, also a Primark and Boots the Chemist. Cons: This hotel is in need of refurbishment, the whole place was very scruffy looking. Our toilet ran continuously - we had to fiddle with the mechanics inside each time we flushed to get it to stop. The location of the hotel was pretty grim, we couldn't find a restaurant, only a couple of fast food establishments close by. I went alone to the local shops during day light, but would not have felt safe walking about at night (ie to get to Wembley Stadium) if I was alone. No free wifi - £5 for 24 hours. However, this is a two star hotel, we paid a relatively cheap price for London, and as a place to sleep if attending Wembley Stadium/arena I guess we got what we paid for.
Reviews from Trip Advisor
22% of guests recommend this hotelTotal of 572 reviews