Dylan Apartments Paddington3.5 out of 5.0
Recent guest reviews
With these apartments being advertised as being discounted heavily by 70% from £140 my expectation was high and I am reviewing this room against the £140 listed price. Expectations were dashed by the initial impressions, After trying for 5 minutes to get through I concluded that the Intercom by the door wasn’t working, no doorbell so after rattling the door I was met by the ‘no speak English’ housekeeper and directed past the 9 lamp hallway chandelier (with only one dim bulb in it) to the ‘Office’ on the second floor to check in. I was allocated room 41 on the 4th floor up numerous flights of narrow steep stairs – luckily I was travelling light as hauling a large suitcase up that lot would have been an unpleasant ordeal. The room was a tiny bedsit with a smelly bathroom and drains that were blocked. I returned down the many flights of stairs and requested another room. Nothing else available and ‘no speak English’ housekeeper was equipped with a plunger to unblock the offensive drains. The smell and the black filth and hair that came out of those drains were awful – but the drains were still blocked. So back to reception to ask for my money back. Miraculously another room was available 52 on the 5th floor – shocked that there was yet another floor here I dragged my luggage up to the 5th floor to a little larger room with a bigger kitchen area and bathroom. From the front door to room 51 was exactly 82 steps. The bed was uncomfortable and the only good things I can say about this place is that it’s not far from the tube, the TV has a good picture and the towels and sheets are clean. I guess this place survives on one night bookings as no one with any standards would ever return to stay here again.
Let’s start with the positive - Location is excellent, staff seemed nice. Now for the negative - we stayed in room 11. Right at the front next to the front door. You can hear everyone coming and going as the door can only be described as cardboard with a shabby lock. The shower was covered in a fine layer of rust. The bathroom smelt like raw sewage. Our ground floor window wouldn’t shut as the tv aerial was connected from the outside the light the window and up the wall the the tv. This was fixed in so we were not able to shut the window all night. We did have wooden shutters to close behind so nobody could brake in, only the ice cold December air that flowed in from the gap left by the cable. We had 1 pillow, A small hand size towel and a large towel. Between 2 people. This could be an OUTSTANDING hotel. With a lick of paint, new bedding, new doors, new bathrooms, new kitchenettes... for this location in London to be this bad was really sad. The beautiful building deserves better.
Having stayed in a few apartments this I can say is the worse ever. Dirty, cramped and I didn’t feel safe. On arrival the outside looks ok but the first issue was the bell and intercom didn’t work. Eventually someone let us in. We had a choice down or up. By down I didn’t realise they meant the basement. It was dark and I worried that the only way out was back up the stairs we come which where steep. Every door has a fire door sticker on and I knew they where not fire doors. Some rooms had cupboard like doors on them them. Room was small and you couldn’t open door fully as bed behind. I’m only 5 feet and my feet hung off bed. Bathroom dirty with a leak from the skylight causing a stain down the wall. 2 skylights in room both broken with tape over, thank goodness it didn’t rain. Could hear everyone else’s noise and bad night sleep was experienced. Very basic towels that where the size of hand towels. All I can say is you have been warned by the comments and this is one to avoid. My biggest problem with it was I just didn’t feel safe and wouldn’t of got out in a fire !
After reading the reviews I thought what have we done !! Yes rooms are cramped, but adequate Bathroom is a tight squeeze, but once again adequate Bed , hmmmmm it's a small double but once again adequate Staff friendly. For the price I paid and the area it is in, I would say a bargain, it's not a 5 star apartment but yes you guessed adequate. Would I go and stay there again yes at the price I paid this time. You have a TV, cooker (twin electric hob), fridge , kettle microwave, kitchen sink, bathroom with shower all be it a bit cramped. Over all adequate
The studio apartment as it was advertised for was definitely small which was the expectation however the size of the apartment was to be the least of our worries. We entered the room to a mouldy damp smell, The bathroom looked as if it hadn't been cleaned properly in months - calcium and mould build up in majority of the bathroom not to mention the broken lid on the toilet and the vanity unit that was cracked and coming away from the tiles. My husband and I brought bleach and bathroom cleaner prior to us both showering as the bathroom was in such a horrible state. The bed was uncomfortable and the linen I don't believe was washed well if at all as it smelt quite stale. One of the photos below shows fire damage on the heater as there are clearly burn marks on most of the unit. On the roof above the bathroom we noticed water damage from the pipes on the floor above as also shown in the photo below. The staff seemed ok however our concern was a definite language barrier with little to no English comprehension from the staff. They continued to tell us we'd booked with the wrong credit card and charged $0.01 to our credit card.....which we are still yet to understand the reasons behind why this would need to occur. In terms of fire safety, The fire extinguisher was missing the main tag and to make matters worse there was only one exit to the non-existent evacuation muster point, if there was a fire in the main entrance of the apartment we would have needed to climb out of the windows to escape. This apartment definitely put a massive downer on the remainder of our holiday... Would recommend to anyone considering the Dylan Apartments in paddington to look elsewhere.... To show our concerns we have taken photos of the apartment we had the misfortune of staying in.
I don't write terrible reviews that often and I don't like too either so I'm resisting the urge to. It looks ok online but when you are here and there are two of you then it's a struggle, they don't have double beds here according to reception on my enquiry, the beds are 4 ft wide and that is not softened by offering a double duvet and plump pillows, it's a single. The curtain doesn't fill the window so expect an early rise, not a problem for me anyhow, and on pulling back the sheets we found dried blood spot and hair. Mmmmm But to sum it up, It's a well equipped room for a very small apartment and I think it should just not be offered to couples. I would stay here again if alone and it dropped its price. I've stayed in better for the same price. And please don't be fooled by the pictures. I don't think this review is too terrible, just honest. Enjoy.
Easy to find and in a quiet neighborhood. No elevator and very narrow stairs to the upper floors. The hotel advertised having free wifi for the guests. Yes it was free but only for 1 hour. I was not informed this when I checked in. The room was small and very outdated. The kitchen area in the room was crammed next to the bed and was uncomfortable to use.
We needed a hotel for the night following a gig in Hyde Park. We didn't want to spend a lot so we had realistic expectations. The rooms are all 'studio' apartments which meant that there was literally no space due to the fact in a tiny room they had put a kitchen!! You couldn't get around the bed and there was barely floor space to stand. There was nowhere to put you bag or clothes so thank goodness we were only there a night. It was a hot day and therefore night so can't imagine how unbearably hot it would have been if you'd used the hob! I couldn't see any ventilation so not sure how safe the whole set up was. Not the cleanest of places either. Shall not be returning and wouldn't recommend. Definitely better options out there for a similar price.
Booked here using booking.com whose description and photos are totally misleading. Arrive to be told by Helga, the warden in charge of Stalug X, that as my credit card had expired since my booking was made and had been replaced by a new card that I would have to pay for my room again and she would then ask the owner to refund one of the payments. I politely refused at which point Helga went into a big sulk but did eventually speak to her boss and we avoided having to pay twice for the 'pleasure' of staying in this hotel. We arrived in our room to get greeted by a sickly sweet smell which my wife, always the optimist, described as like candy floss; however, it would be fairer to describe it as the sickly sweet smell of rotting flesh. As our room only had one curtain which only covered half of the window we agreed (or rather I was told) that this would cover my wife's half of the bed; a bed which had generously been described as a double. As I fell onto the mattress I felt the wooden frame below sink into my ribs. To drown out the constant noise of a water tank(?) permanently refilling we left the radio on all night which did work to an extent and meant we at least got some sleep, albeit fitfully. When I entered the bathroom in the morning I was surprised to discover that in order to sit on the toilet I essentially had to dig on an angle with my legs out of the door. Fortunately the shower did seem of a reasonable standard. All in all I feel that this hotel totally misrepresents itself online. Yes it is cheap for the location but false advertising is still wrong Please do not book into this hotel; there are comfier benches in Hyde Park down the road, they would be quieter, smell better and the public conveniences are larger, cleaner and only cost 20p!
To say this is the most luxurious hotel in London would be an understatement, to describe the staff would be an undertaker! We arrived into the spacious reception area with its delightful floral display of four faux roses sprinkled with a layer of finely aged dust, and were greeted by the overly friendly cleaner, or she may have been the concierge? She took us to a private check room away from the riffraff where our attentive hotel manager went through the formalities. We couldn't believe the personalised service. We were told to leave our bags there and they would be delivered to our room and we should just head out as the room would be ready on our return from Hyde park. Fast forward to after our festival had finished and we took the short walk back to the hotel and made our way to the very secure hotel room door that matched the number on our state of the art metal device for opening the door, I think it's called a key? I particularly like the way the door handle rotated 360 degrees. On entering the room our jaws hit the floor. It really doesn't get any better. Everything was like you see in the movies. We made our way through the suite to the sleeping area and there they were twin beds with mattress that must have been 10mm think. I immediately jumped on to see if they were those ones the memory springs that remember every way to dig into your spine. I wasn't disappointed. The sheets were beautifully pressed... up against the grey damp patches on the wall, and don't ask me how they manage to maintain map of London art work made of grease on my headboard. A master piece. After testing the bed I decided to peek out of the window. I drew back the curtain and to my surprise it was a set of those really trendy curtains that don't cover the last third of the window and when you pull them open the pole slides out of its bracket. I can't wait for the price to come down so I can get a set for home. I looked out of the window, and I saw a view that every visitor to London wants to see on the postcard they send home... two step ladders covered in pigeon poo, I could have stared for hours! The suite obviously had a kitchen area for the private chef to prepare you a meal. The highlight here was the standard of cleanliness. I only had to swill the sink out a few times before getting a glass of water. Before making our way to the en suite we decided to pop the TV on. You know the normal TV's you get these days are HD or even 4K, well once again the Dylan Suites push the boat out here too. Again forgive my lack of knowledge on these things. This was a Pixel TV I think. The display is a few random squares that don't make up a full picture, maybe you needed those special 3D glasses to watch it. I couldn't find any? The rooms are so big and spacious you'd expect to have to use a glass pushed up against the wall to hear the room next door, not here, crystal clear Dolby surround sound. The ensuite was bespoke fitted arrangement with walk in trickle of water rain head shower. No cheap plastic bottles of shampoo here my friend, but ultra trendy sachets, about the size of samplers that you get on magazines. Far too much for one person to use! Now I know I've raved about this place but there were a few draw backs... so Mr Manger pay attention: The down pipe that was located in our room could have been a little louder every time someone in the building visited the loo - it was way too quiet. And if you could find away to make the beds a bit more wobbly that way whilst perfecting the poise and balance of Russian gymnast as I slide into the land of zed's my core would get an extra little work out before bed. I think that sums everything up. I can't tell you about checking out yet as it's 5am I'm balancing on my bed with a spring in my coxis writing this review watching what I think is breakfast television in pixel form preparing to be knocked off my feet by the power shower listening to the couple next door decide whether to go to Harrods or Selfridges first. I bet before they leave though they'll sneak one last peek at that view! Pure Luxury. 5 Stars!!!
- Walking distance to Kensington Gardens
- Free WiFi in rooms and public areas
- Laundry facilities
Located in Bayswater within a short walk of Kensington Gardens, Dylan Apartments Paddington is within a mile (2 km) of other popular sights such as Royal Albert Hall. Each of the 20 rooms at this 3.5-star apartment includes a kitchenette, a refrigerator, and a microwave. It's in central London and also close to Buckingham Palace and ZSL London Zoo.
Satisfy your hunger from the comfort of your room with room service.
The 20 apartments feature kitchenettes with refrigerators and microwaves. Guests can enjoy free WiFi and LCD TVs. Apartments also include phones.
Dylan Apartments Paddington features free WiFi in public areas and laundry facilities. Front-desk staff can assist with luggage storage and tours/tickets.
Reviews from Trip Advisor
27% of guests recommend this hotelTotal of 257 reviews