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Recent guest reviews

The rooms are big and nicely furnished. However, some of the staff members are extremely rude and breakfast is definitely not worth 13 pounds.

The property is nice, the apartment was spacious. The bed was extremely low to the ground, and the green throw cover (on the bed)had hair on it. We also discovered a dirty sock under the bed. Be prepared to pay extra for a change of things like towels and clean sheets. If you don't want to pay for these basic amenities, they have free laundry in the basement. They didn't have an ice machine or ice tray which I found weird, but there is a little corner store nearby that you can buy groceries and toiletries from. This was extremely convenient. Management wasn't customer focused and extremely nonchalant to customer issues. They didn't communicate well. I had a significant issue with a car service that THEY recommended and reserved, and they were not very active in rectifying the issue. In short, I was overcharged for an airport pickup and they refused to take responsibility for it even though it was entirely their fault. It was my partner's birthday celebration and I arranged this entire trip for her. After arguing with the driver who was clearly trying to cheat me, I then had to fight with management at Adagio about who was going to be responsible for refunding me. NOT a good welcoming experience into England. It wasn't until the last day of my stay that I approached the "manager" (after going back and forth for a week)he refunded me the 20 pounds that I had been overcharged for the taxi. Take the Piccadilly and don't expect too much in terms of customer care

This is a great place. You can save money by cooking, because it has a whole kitchen. There is a balcony, you get big rooms, TVs. Very enjoyable and relaxing stay. Loved the staff and the rooms. A bit out of the way from the center was the only problem, we would take an Uber to one spot and walk to the next part, but they were about 30 mins away from the center. Close to Heathrow Airport though.

I absolutely enjoyed my stay at Urban Villa. There is such a quiet sophistication about this place. It would appear miminalist on the surface however the attention the detail is unfathomable. I would most definitely stay there when I make my way across the pond again.

I picked this hotel after hours of reviewing other hotels in or near London. The one thing most the other hotels had in common were the complaints of the size of the room. Our room had around 370 square feet and a balcony. The room had a kitchen big bathroom, 40 in tv, dining table and a fold out couch.. ONLY complain was a small one. No closets, dressers etc. to store your clothes. Had to live out of the suitcase on a wire close rack. We were provided with 6 hangers.. Small complaint compared too the rest.. Staff was always friendly and helpful..

A lot bigger than expected. Wrap around balcony, full kitchen, nice restroom..... great for extended stays

My stay at Urban Villa was the best stay I have ever had at a hotel. The staff were great and the room was absolutely amazing. The only problem I had was that I could never find the Sour Diesel Lounge and I desperately wanted to drink. But overall this is an amazing hotel and I will definitely be going back.

Great boutique style hotel. The rooms are exquisitely decorated and designed. A large walk in shower was a nice bonus. I also loved the Nespresso machine with complimentary pouches. There are only two downsides I can think of. The first is it's proximity to a tube station. It's about a 15 minute walk to the South Ealing tube station. But apparently the Brentford overground was closer. Because Urban Villa is located in West London, getting too and from Heathrow is also convenient. I ended up taking an Über to Heathrow from the hotel in the morning and it cost £ 22, and was only a 20 minute journey. The second is the breakfast. The downstairs lounge area which doubles as a somewhat restaurant in the mornings lacked a traditional english breakfast with eggs, sausage, hash browns etc. I think it is because they don't actually have a full kitchen. However, they do have some pastries and other typical breakfast options like yoghurt and fruit. Overall, great rooms, great staff, great hotel.

Great West Road Brentford England

Hotel highlights

  • Close to Royal Botanic Gardens, Kew
  • Free WiFi in rooms and public areas
  • Fitness center
  • Concierge services

Located in London Borough of Hounslow within a short walk of Griffin Park Stadium, Aparthotel Adagio London Brentford is within a mile (2 km) of other popular sights such as Royal Botanic Gardens, Kew. The 100 rooms at this 4-star aparthotel include kitchens, refrigerators, and microwaves.


Dining

For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

Each apartment is air-conditioned and features a kitchen with a refrigerator, an oven, a microwave, and a stovetop. Guests can expect to find free WiFi and a 40-inch plasma TV with digital channels. The bathroom offers a rainfall showerhead, hair dryers, and designer toiletries. Other standard amenities include an espresso maker, a safe, and a phone. Weekly housekeeping is available.


Property features

Guests of Aparthotel Adagio London Brentford enjoy features like a fitness center, free WiFi in public areas, and a terrace. Self parking is available for GBP 12.00 per night. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. This aparthotel also has laundry facilities.

Room options

Studio, 2 Twin Beds

2 Twin Beds | Sleeps 2

Apartment, 1 Bedroom

1 Double Bed | Sleeps 2

Studio, Multiple Beds

1 Double Bed and 1 Twin Bed | Sleeps 3

Studio, 1 Double Bed

1 Double Bed | Sleeps 2

Guest reviews for Aparthotel Adagio London Brentford

Everyone (7) Business (1) Family (2)
1
Family Family

The rooms are big and nicely furnished. However, some of the staff members are extremely rude and breakfast is definitely not worth 13 pounds.

By on May 20, 2019

Review comment responded on May 23, 2019

Dear Guest, Thank you for your feedback. We are happy to hear that you found our rooms nice but very disappointed to hear that you found some staff rude,which is very unusual and we will have a look into it. We hope to welcome you back again! Kind Regards,

2
Everyone

The property is nice, the apartment was spacious. The bed was extremely low to the ground, and the green throw cover (on the bed)had hair on it. We also discovered a dirty sock under the bed. Be prepared to pay extra for a change of things like towels and clean sheets. If you don't want to pay for these basic amenities, they have free laundry in the basement. They didn't have an ice machine or ice tray which I found weird, but there is a little corner store nearby that you can buy groceries and toiletries from. This was extremely convenient. Management wasn't customer focused and extremely nonchalant to customer issues. They didn't communicate well. I had a significant issue with a car service that THEY recommended and reserved, and they were not very active in rectifying the issue. In short, I was overcharged for an airport pickup and they refused to take responsibility for it even though it was entirely their fault. It was my partner's birthday celebration and I arranged this entire trip for her. After arguing with the driver who was clearly trying to cheat me, I then had to fight with management at Adagio about who was going to be responsible for refunding me. NOT a good welcoming experience into England. It wasn't until the last day of my stay that I approached the "manager" (after going back and forth for a week)he refunded me the 20 pounds that I had been overcharged for the taxi. Take the Piccadilly and don't expect too much in terms of customer care

By on Dec 5, 2018

Review comment responded on Dec 15, 2018

Dear Guest, Thank you for taking the time to leave us your feedback, we appreciate all commments from our guests. I am disappointed to hear your comments reagarding our customer service; we pride ourselves on going the extra mile for all our guests and I am sorry if you felt this was not the case for you. I tried several times to reach the taxi company in regards to your claim and I also tried to explain to you the reasoning behind their charges, but did not suceed. In the end, as you mentioned, we decided to cover the charges that you felt should not have been applied by the taxi companyand I apologized for not specifying that other charges, such as waiting time and parking could increase the final fee originally quoted. I hope that you did get to enjoy your time in London. Best regards,

5
Everyone

By on Oct 31, 2018

Review comment responded on Nov 1, 2018

Hello, Greetings from Adagio Brentford! Thank you so much for taking the time to post a review, your feedback is super important to us and we really appreciate it. We are delighted that you enjoyed your stay and we really hope to welcome you back soon. Kind Regards, Adagio Brentford

5

amazing facility!

Everyone

This is a great place. You can save money by cooking, because it has a whole kitchen. There is a balcony, you get big rooms, TVs. Very enjoyable and relaxing stay. Loved the staff and the rooms. A bit out of the way from the center was the only problem, we would take an Uber to one spot and walk to the next part, but they were about 30 mins away from the center. Close to Heathrow Airport though.

By , from New York on Sep 1, 2018

Review comment responded on Sep 1, 2018

Greetings from Urban Villa, Thank you so much for taking the time to post a comment, we always love to hear from our guests and your feedback is very important to us. We are so pleased that you enjoyed your stay with us and we really hope to see you again soon. Thanks again, Urban Villa Crew

5

home away from home.

Everyone

I absolutely enjoyed my stay at Urban Villa. There is such a quiet sophistication about this place. It would appear miminalist on the surface however the attention the detail is unfathomable. I would most definitely stay there when I make my way across the pond again.

By on May 2, 2018

Review comment responded on May 2, 2018

Dear guest, Thank you very much for such a nice review about us. We try our best to make our guest happy. We hope to see you again!

5

great modern hotel..

Everyone

I picked this hotel after hours of reviewing other hotels in or near London. The one thing most the other hotels had in common were the complaints of the size of the room. Our room had around 370 square feet and a balcony. The room had a kitchen big bathroom, 40 in tv, dining table and a fold out couch.. ONLY complain was a small one. No closets, dressers etc. to store your clothes. Had to live out of the suitcase on a wire close rack. We were provided with 6 hangers.. Small complaint compared too the rest.. Staff was always friendly and helpful..

By , from Warner Robins, Ga. on Mar 25, 2017

Review comment responded on Mar 28, 2017

Greetings from Urban Villa, Thank you so much for taking the time to post a review of our hotel. We love to hear from our guests and we are so pleased that you enjoyed your stay with us. We do hope to see you again and thank you again for your review. The Urban Villa Team

5

spacious and clean

Everyone

A lot bigger than expected. Wrap around balcony, full kitchen, nice restroom..... great for extended stays

By , from Raleigh, NC on Jul 19, 2016

Review comment responded on Apr 19, 2021

Greetings from Urban Villa! Thank you so much for taking the time to post a review of our hotel. Feedback such as yours is so useful to us. We are delighted that you enjoyed your stay with us, and we hope to see you again soon, Thanks again, The Urban Villa Team

5

very nice hotel; very modern.

Everyone

My stay at Urban Villa was the best stay I have ever had at a hotel. The staff were great and the room was absolutely amazing. The only problem I had was that I could never find the Sour Diesel Lounge and I desperately wanted to drink. But overall this is an amazing hotel and I will definitely be going back.

By , from Greensboro, NC on Jul 11, 2016

Review comment responded on Jul 14, 2016

Greetings from Urban Villa! Thank you so much for providing such wonderful and insightful feedback. We are super pleased that liked the room and the staff. The Sour Diesel Lounge is the bar behind the reception desk. We apologise if this seems confusing. We really hope to see you again. Thanks again, The Urban Villa Team

5

solid hotel

Business

Great boutique style hotel. The rooms are exquisitely decorated and designed. A large walk in shower was a nice bonus. I also loved the Nespresso machine with complimentary pouches. There are only two downsides I can think of. The first is it's proximity to a tube station. It's about a 15 minute walk to the South Ealing tube station. But apparently the Brentford overground was closer. Because Urban Villa is located in West London, getting too and from Heathrow is also convenient. I ended up taking an Über to Heathrow from the hotel in the morning and it cost £ 22, and was only a 20 minute journey. The second is the breakfast. The downstairs lounge area which doubles as a somewhat restaurant in the mornings lacked a traditional english breakfast with eggs, sausage, hash browns etc. I think it is because they don't actually have a full kitchen. However, they do have some pastries and other typical breakfast options like yoghurt and fruit. Overall, great rooms, great staff, great hotel.

By on Sep 28, 2015

Aparthotel Adagio London Brentford

Great West Road, Brentford, England TW8 0GA
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