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Holiday Inn Brentford Lock

4.0 out of 5.0

Recent guest reviews

I came to London for business trip and stay here from 4 nov - 9 nov 2017. Location of this hotel is really good because not too far from airport. And staff really helpful, on 6nov i remember i really need to copy some of documents and i went down to receptionist at 5am and hotel staff (a man) kindly help me to copy my documents and on 7nov i need DUCT TAPE to wrap this guy also kindly help me, one-thing that i miss was i forgot to ask who that man name that two times help me :) :). From this comment i just want to thank you for your great help when i was stay there.

I stay at this hotel on a fairly regular basis. The reason for my title review is that I feel as a Spire Elite member of IHG I would usually expect to be upgraded whenever possible to a better bedroom, preferably one with a view over Brentford Lock. While I appreciate this isn't always possible this weekend the hotel appeared fairly quiet. I was given a room on the 4th floor which turned out to be a standard room, which was ok and did have a view over the lock, but I found the double bed was quite small and the room could have been cleaner, also there were dusty cobwebs appearing from the area around the air conditioning unit around the ceiling. The reception area is clean and has a very modern appearance which is nice, the standard bedroom size is ok but no more, but as I have already mentioned the beds could (and should) be bigger. Hopefully in the future the reception staff will appreciate the regular custom of Priority Club members, especially Spire Elite, and provide an upgrade whenever possible. Unfortunately this weekend given the apparent lack of customers I felt I could have been treated to a better room. Note there is a £14 charge for overnight car parking, and again I feel for Spire Elite this could be waived. The evening food here is average, and quite expensive given that it is no more than average, there are restaurants the other side of the lock including an all you can eat Chinese buffet which is much better value.

Hotel was chosen, as its close to office, also its approximately 30 min drive from Heathrow. Hotel is not new, but rather clean and comfortable. Staff friendly but not all the time helpful ( I had cases, when they were very helpful, and in other cases opposite). Reception is 24 hours, which is good in case of late or very early flight. Breakfast it not very reach ( typical UK, but you can find what you need). Wi-fi is free and ok. Rooms are standard. I see that hotel is progressing, trying to improve services

Attending the Barbarians - New Zealand game , I was loooking for a hotel on wałking distance from Twickenham Stadiium, We opted for the Holiday In Brentford. It ocurred to be a good decision a nice walk through the park to the Stadium , wonderful and kind people working there both behind the reception desk and the restaurant.The breakfast is a 10 ! Also the surroundings are beautiful.

We went out for the night and we booked last minute and it was a really good price and a lovely room beds are really comfortable a lot of space in the room as well and the staff were really polite and very helpful

Stayed at the Holiday Inn Brentford lock hotel for 1 night on the 30th September, as was going to watch Derren Brown in Central London so was happy to ride by taxi to Central London. The booking was straight forward and was pleasantly surprised at the room. Nice modern décor had corner suite with table which was nice touch to sit and watch tv rather than on the bed. bathroom was very nice and clean and again modern. Like the Octopus touch! Couldn't fault the room being nice and spacious. Bed comfy and liked that the room had USB points in all sockets. Overall enjoyed my night here and breakfast in the morning was nice, a good selection of items to suit all requirements.

We stayed at the HI Brentford Lock for one night on 23rd September. As usual with the Holiday Inn the hotel was very clean, staff attentive and friendly and the room was lovely with a view over the lock. Very handy for London city centre without the chaos.

Stayed for one night. It is a decent enough but definitely poor in some areas compared to others in the same group. Room 421 - stay in this room and you will hear a constant droning low buzzing noise (have read back to see previous reviewers have had the same experience), the aircon was blowing hot and very early morning there was a lorry outside emptying big bins (one by one, each with its own scraping and dragging noise). Not much of a view - just what seems to be a breakers yard opposite. I think the biggest issue for us was that during breakfast a waitress came to our table and said we had only booked for two people and that my daughter needed to pay £12.95 for her breakfast (pain-au-chocolate and a few berries). We knew this wasn't correct and explained that we had booked for three. Were then aware of the breakfast manager and waitress watching and hovering to speak to us before we left the dining room. We queried it after breakfast and it appeared to be a lack of communication between booking.com and holiday inn so the charge was removed. We were left with the feeling it could have been handled differently especially as we had told them about the noise problems with the room and the associated lack of sleep. The plus sides are the ability to park (although spaces are limited), that reception were able to book a taxi for us and that there is a decent choice for breakfast (hard eggs though!)

The bed & pillow is soft and comfortable. The room is big, toilet with bathtub is clean. Wifi service is good, the breakfast is nice too. The back of the hotel have a lake , depends your room facing where. the amenities inside the room is good enough.

Stayed here re a trade show at Syon Park. Good sized comfortable executive room looking onto the lock. Great team who provide excellent service. In room food good and breakfast delivered on a lazy Sunday morning unfortunately it was not as hot as it could have been but the effort in delivering a great start to the day was much appreciated and the food was good. Really impressed.

Commerce Road Brentford England

Hotel highlights

  • Walking distance to Griffin Park Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Griffin Park Stadium is a short stroll from Holiday Inn Brentford Lock, and other popular attractions like Royal Botanic Gardens are within a couple of miles (3 km). This 133-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. On the waterfront, it's also near Kew Palace and Twickenham Stadium.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

The 133 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and safes. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

At Holiday Inn Brentford Lock, guests have access to a fitness center, free WiFi in public areas, and 6 meeting rooms. Self parking is available for GBP 14 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.

Room options

Standard Room

Full 1 | Queen 1 | Sleeps 2

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 654 reviews