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Holiday Inn Brentford Lock

4.0 out of 5.0

Recent guest reviews

I've been staying overnight here for many years now when visiting friends. The staff are always friendly and acknowledge my IHG status. The rooms are clean and I always get a good nights sleep. To top it off, the shower pressure is outstanding! Thoroughly recommended.

Convenient and pleasant stay, lovely breakfast in the morning and a mini Starbucks in the lobby was a bonus. Was able to park in the underground car park. Situated right on the lock and great conference facilities.

I believe in details...especially if I'm a spire elite member and used to travel a lot. Got 2 rooms for my family. I had to wait 5 min at check in as the person was busy checking in a group. In the rooms there was not even a bottle of water. Rooms were pretty old and nothing special. I can find other holiday inn (also express) much better in the area

The hotel is almost the only one in this area. So you don't have much options. You must be aware that Brentford mainly has nothing to do at evening. The hotel itself is nice and cozy, friendly staff and very clean.

Stopped here due to the convenient location for a night out with friends. The reception and entrance are modern and fresh with comfortable chairs and a bar with Starbucks to hand. The rooms are fairly modern too, clean and quiet so slow for a good nights sleep. The car park underneath is £14 for the night so a bit expensive with breakfast at £12 per head. Having eaten at other HI hotels across the country I have to say the standard of breakfast isn’t as great here with limited options available and the hot plate items not being that hot. Sausages are of poor quality as opposed to other HI’s and the pastries were burnt and cold. Essentially it’s a lack of effort n breakfast which can be rectified easily.

I booked this hotel some weeks in advance and got quite a good deal by London standards. I arrived at 10:00 for a day of events in London and there was no problem leaving my car in the large car park, but unsurprisingly couldn't check in. That I did on my return at about 02:00, which was doen quickly and efficiently. The room was three floors up and clean and comfortable, although sadly didn't offer a particularly good view of the adjacent canal as there's a lower floor which protrudes to block the view. The shower wasn't the best I've had, as the waterflow seemed to go in waves on hotter then colder water. I had a decent lie-in and opted not to have breakfast.

Holiday Inn Brenford Lock For the purpose of my review bias, for the last 15 years I have stayed approximately 70-100 nights a year in the Intercontinental / Holiday Inn Group chain. Date of stay 18th November 2017, for the England Rugby match My ongoing experience of the hotel is as follows: 1) Arrival was straightforward using the Sat Nav (TOM TOM) instructions 2) The underground carpark can get quite busy at times so it’s advisable to arrive early (one of our party actually got blocked in overnight which added an extra hours delay to our departure, which was not technically the hotels fault) 3) On arrival at the hotel the check in clerk Chevonne was pleasant and friendly. As a SPIRE rewards club member, I received access to the free WIFI and choice of a rewards voucher or alternatively if you wish you may choose the option of a free drink at the bar instead. 4) All area’s including the bedrooms were always well kept, tidy and clean. My praise goes to Housekeeping team and especially to Shainaz for the cleanliness of both rooms 5) We had two rooms 315 and 319 which were clean and well maintained, and in keeping with the IHG brand standards. 6) Breakfast is an additional cost (cheaper if booked in advance or breakfast voucher purchased at check in) The quality of the breakfast was better than other Holiday Inn’s; catering from the full English option to fresh fruit salad and yoghurts, sliced cold cuts and cheese & pastries, with fresh artisan bread available, along with freshly cooked items to order, such as poached eggs. Many thanks to the Head Chef and to the lovely serving staff 7) The evening meal, was good and the kids eat free service was excellent. 8) Location, was ideally located for my visit to Twickenham. For information use bus Route 267 which leaves every 10 minutes from just outside the hotel, for a 10 minute journey to the stadium, which drops you off very close to Twickenham (0.5 miles) ( at the Chertsey Road St Margret’s stop). The rerun journey home was just as fast. Check out, was straight forward and hassle free excepting the car being blocked in In summary, the hotel scores 9/10 for a good Holiday Inn branded hotel.

I came to London for business trip and stay here from 4 nov - 9 nov 2017. Location of this hotel is really good because not too far from airport. And staff really helpful, on 6nov i remember i really need to copy some of documents and i went down to receptionist at 5am and hotel staff (a man) kindly help me to copy my documents and on 7nov i need DUCT TAPE to wrap this guy also kindly help me, one-thing that i miss was i forgot to ask who that man name that two times help me :) :). From this comment i just want to thank you for your great help when i was stay there.

I stay at this hotel on a fairly regular basis. The reason for my title review is that I feel as a Spire Elite member of IHG I would usually expect to be upgraded whenever possible to a better bedroom, preferably one with a view over Brentford Lock. While I appreciate this isn't always possible this weekend the hotel appeared fairly quiet. I was given a room on the 4th floor which turned out to be a standard room, which was ok and did have a view over the lock, but I found the double bed was quite small and the room could have been cleaner, also there were dusty cobwebs appearing from the area around the air conditioning unit around the ceiling. The reception area is clean and has a very modern appearance which is nice, the standard bedroom size is ok but no more, but as I have already mentioned the beds could (and should) be bigger. Hopefully in the future the reception staff will appreciate the regular custom of Priority Club members, especially Spire Elite, and provide an upgrade whenever possible. Unfortunately this weekend given the apparent lack of customers I felt I could have been treated to a better room. Note there is a £14 charge for overnight car parking, and again I feel for Spire Elite this could be waived. The evening food here is average, and quite expensive given that it is no more than average, there are restaurants the other side of the lock including an all you can eat Chinese buffet which is much better value.

Hotel was chosen, as its close to office, also its approximately 30 min drive from Heathrow. Hotel is not new, but rather clean and comfortable. Staff friendly but not all the time helpful ( I had cases, when they were very helpful, and in other cases opposite). Reception is 24 hours, which is good in case of late or very early flight. Breakfast it not very reach ( typical UK, but you can find what you need). Wi-fi is free and ok. Rooms are standard. I see that hotel is progressing, trying to improve services

Commerce Road Brentford England

Hotel highlights

  • Walking distance to Griffin Park Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Griffin Park Stadium is a short stroll from Holiday Inn Brentford Lock, and other popular attractions like Royal Botanic Gardens are within a couple of miles (3 km). This 133-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. On the waterfront, it's also near Kew Palace and Twickenham Stadium.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


The 133 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and safes. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.

Property features

At Holiday Inn Brentford Lock, guests have access to a fitness center, free WiFi in public areas, and 6 meeting rooms. Self parking is available for GBP 14 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.

Room options

Standard Room

Full 1 | Queen 1 | Sleeps 2

Deluxe Room

Full 1 | Twin 2 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 663 reviews