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Campanile Liverpool

2.0 out of 5.0

Recent guest reviews

Double room with bathroom for £55 with Free parking and a24 hour reception. Room is dated in decor but has a proper TV with desk area. Large bathroom with bath. Bed wasn't the comfiest I've ever slept on but all in all it did the job and i would use this hotel again.

Stayed here for 2 nights. The bar area and reception are quite nice, but the rooms are in a different building and aren't particularly good. They are very old and as such feel grubby. I thought it seemed reasonably clean, but there is a definite air of grubbiness especially in the bathroom, which is very off-putting. The rooms definitely need a refurbishment and aren't worth the price of the room in my opinion. Bed was comfy but pillows are small. The spare pillow had a stain on it. Towels are tiny and we had to ask for extra. If you have a road facing room, it's pretty noisy. Shower was powerful though. The staff we pleasant and polite. The bar looked modern and clean, and the food was OK (under-seasoned) but it was pretty empty both nights, I don't really understand how they make any money. The staff kept changing the music every time a song played they didn't like, and that was kind of annoying. Overall I've stayed in worse places, but I might not stay again as the rooms really weren't that nice.

Basic hotel, no special features. Wifi was sufficient, staff reasonable. Cleaning not 100% but would suffice for a day or two. Good location - McDonald's and KFC are just opposite. 20 minutes to city centre, 10 minutes to China Town. 20 minutes to James street rail station.

Arrived at hotel bit early but they allowed us to leave our bags till later. First impression, miserable receptionist and dirty carpet in lobby! However before we left the receptionist informed us there was a problem with some of their rooms and they were going to move us to the dolby hotel just up the road whicheck was £27 cheaper. She said we could check in at 1pm. We did this and we're greeted with another sullen member of staff in the dolby hotel. He seemed to find it hard work bothering to check us in. The hotel was clean and quite nice though our room was small and the toilet and shower were so small that you coulent turn without standing in the shower. The staff on reception later in the afternoon were equally as miserable. They were the same staff on the next morning looking equally as miscramble. The only staff that were pleasant were the evening bar. Maybe this is not a good company to work for, who knows, but when we are paying guests we would appreciate a smile even if it is a false smileostomy. Is it asking too much? After all it appears that the rest of Liverpool people are very friendly so what happened to the dolby and campanile staff!!

We booked room 31 at a cost of £110 for one night when visiting friends in Liverpool. We walked into the room and immediately the smell told us something wasn't right. The room itself was dirty with ripped carpet and filthy old woodchip wallpaper stained with nicotine. Lamps absolutely thick with nicotine. The bathroom was full of mould and the toilet seat broken. The window handle was broken off and a chain holding it closed. Not great if a fire broke out... Worst of all though was the state of the beds and bedding. We could smell urine so checked the mattress and pillows. Absolutely vile. Massive urine stains all over the mattress protector and saliva and blood stains on the pillows. Also what looks like tiny mites on the mattress. I've never actually seen anything so bad in any hotel in my life. What type of housekeeping staff feel it's acceptable to change sheets and leave a urine covered mattress cover on? We went straight to reception and got a refund. The reception staff were clearly not the slightest bit surprised at our description of the room and no mention was made of resolving any of it. We went to a Travelodge which was half the price and infinitely cleaner. I'm shocked that anyone would ever bring themselves to use these rooms. The place wants closing down by environmental health its a doss house. This is clearly not a recent problem as these reviews refer to complaints about the same room back in May.

Stayed last night Friday the 1st sept booked at the last minute cost £52 well worth it , the room was very basic but clean an tidy, the bathroom was immaculate with clean white fluffy towels, the staff at check in were very helpful, didn't eat but had a pint b4 going out an it was not bad prices , best thing about this place is it's location it's literally a 10 minute walk into town

We wanted a cheap hotel for a last minute trip to Liverpool. The location was good, roughly 10 minute walk from the Albert dock on a main road opposite a McDonalds and a KFC. The staff on the desk were friendly enough but when we asked for an extra pillow (there was only 3 in our room) and more teabags they said they'd take them to our room but didn't. Our room was basic with a comfortable bed, nice powerful shower and a TV with freeview channels. We also had a nice view over the river from our window. On the downside teamaking supplies were a bit limited, only enough for us to make one cuppa each. Another thing; there was only cardboard cups and no others, another minor detail thats not really important but would be easy to fix. Overall, there was nothing massively wrong with our stay, just minor niggles and for only £35 per night it was fine for us for one night.

We stayed here for 3 nights. Great location being only a 10 minute walk from the docks & shops. Also two great bars a couple of minutes away. The Baltic Fleet an old Victorian pub serving traditional real ales & ciders. Also try the Baltic social just around the corner housed in an old timber warehouse. Quite trendy & relaxed with a friendly welcome. Anyway back to the Campanile, it has free parking so perfect to leave the car & walk everywhere. Lovely clean & modern reception & bar area. Great breakfast choice too. We booked directly & got a great deal which included breakfast & free unlimited WiFi. There is a nice seating area outside overlooking the old dock. Staff very attentive & helpful. They kindly allowed us leave the car in the car park on the last day for as long as we wished. Our room was on the ground floor with a nice view overlooking the dock. There was a musty smell in the room. Adequate tea & coffee, clean bedding & towels changed regularly. Unfortunately the room was very run down with dated furniture, bedside lamp shades missing. The wall mounted hairdryer over heats after a couple of minutes which is frustrating. We found mould around the shower shampoo dispenser, dirt under the shelf & hand wash dispenser. I think the housekeeping is adequate but they obviously miss areas & dirt builds up. I feel this hotel has invested well in the public areas & they look superb but thehotel needs a huge investment & overhaul of the guestrooms to bring them up to the same standard. Would I return...yes, it was a inexpensive trip with a great location, friendly helpful staff & free parking, comfortable bed & good breakfast. If you can get a good deal & look past the dated rooms then it's worth a stay.

Stayed here for the Bank Holiday Weekend, ideal location for exploring the docks and Liverpool 1. Room are spacious and the facilities adequate, the restaurant facility provides an excellent £8 breakfast with as much team and coffee as you like. We found the staff friendly and very helpful. If there's a downside we had to pay for the room when we booked, 6 months in advance. All in all comfortable and convenient.

We stayed here for a 3 night city break. Great location with free parking. The reception/breakfast area was fresh, modern and bright. Continental breakfast consisted of good quality ingredients. Promotional literature showed ham and cheese rolls - but there were no cold protein options. A selection of cereals, toast, fruit, yogurt, croissants, crumpets and mini muffins were offered. Cooked breakfast was an additional £2 charge. The food we ate was good. The room was the most depressing room I've stayed in. Very tired, grubby, with poor quality dated furniture. The decor was terrible. The bathroom was not good. Although the domestic staff did a good job of cleaning it , it still looked dirty. Shower needed a desperate descale. There was a stale smell to the room. We stayed out of the room for as long as possible each day because it was just so awful. Staff at the hotel were pleasant, and clearly worked hard. All in all we had a good break visiting Liverpool but it was tainted by the quality of the room we stayed in. I would never stay at a Campanile hotel again. It may be regarded as a budget chain but customers do expect certain standards. The rooms at this hotel fell substantially short.

Room options

Triple Room

Full 1 | Sleeps 3

Twin Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 981 reviews