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TownePlace Suites Little Rock West

2.5 out of 5.0

Recent guest reviews

My SO had job training in Little Rock for 6 weeks and they booked him at this hotel for the entirety of the trip. I work from home and spent 99% of my time at this hotel. We really enjoyed our stay. The hotel is near a Walmart and quite a few restaurants. He was just a 15-20 minute drive to downtown Little Rock (even during rush hour). We felt it was very accessible to most areas of town. Deonte at the front desk was incredibly nice and accommodating and made our stay extra special. They do little drink and snack nights on Mondays and Tuesdays where you can grab a beer or a glass of wine while they serve small meals. They were all very good and it was a nice chance to mingle with other guests from all over. The rooms were very well maintained and in good condition. We did notice some mold on our air conditioning unit but we were able to clean it up and I'm sure if we had requested maintenance to fix it, they would have. The pool area is small but nice and sunny during the day. We enjoyed using the onsite grill for some variety from the small stove in the bedroom. Full fridge and dishwasher were very nice. Our one complaint was the noise. During the week we had zero problems since it seemed to be mostly business people coming through, but on weekends families would flood into the hotel and they were SO LOUD. The walls are fairly thin and you can hear EVERYTHING if your neighbors aren't being polite or using their indoor voices. We were woken up early almost EVERY Saturday and Sunday mornings because of loud neighbors. This obviously isn't the hotel's fault, but it's something to consider. The housekeepers could also be a little louder than necessary at times, yelling at each other down the halls at 8am on weekends, when people are trying to sleep in. Overall, we really enjoyed our stay and would definitely come back to this location if were are in Little Rock again.

Stayed here for one night recently. I needed to change rooms a couple of times and the staff were friendly and patient. Room was not that big (though I'm sure there are bigger rooms, just the one we booked wasn't that big), but clean. I'd definitely stay here again if I was passing through.

Not a bad spot. Lots of restaurants nearby. Easy highway access and a fresh new property. I wish the staff was a bit friendlier and more welcoming. And I say this as a Marriott gold member. But overall a very functional and basic property with large rooms and good furniture. Best suited for a longer stay. I only spent two nights.

This is the 2nd time we have stayed here while passing through Little Rock to go to NW Arkansas to see family. Very clean, comfortable rooms with mini kitchens. Pet friendly. Very close to restaurants and grocery shopping if you want to cook in the room. Both times the front desk staff was very friendly and helpful. This will be my go to hotel each time we pass through and need a place to stay.

This is a great hotel, with a great location. Covenient to the airport, and Downtown. Great breakfast every morning, and complimentary beer, and wine 2 nights a week, with a meal, but the best thing about this place is the staff, these have got to be the friendliest, most helpful, and generally the best bunch of folks I've ever meet in the hospitality buisness. They put new meaning in the word hospitality, and that is always a welome thing for a weary traveler. They make you feel at home!! This hotel, and especially it's staff are a bright light at the end of a mostly dark hospitality industry tunnel! Kudos to Marriot, keep up the good work, and give special props to the staff of this wonderful place to stay!!

I'm not sure what's happening with the Marriott brand, but this is our second horrendous experience this summer with the hotel chain. As a gold elite member, I couldn't be more disappointed. This property is just dirty! There's no other way to describe it. The walls in the entire hotel are in need of new paint. The carpets are disgusting. The curtains and drapes are filthy. We were not greeted warmly (in fact, at all) by the front desk staff. They seemed bothered by our presence. There was a sticky stain on the wall in one of our suite bedrooms; I called twice to ask that it be taken care of and it never was. There were dirty fingerprints on almost every door. Breakfast was a joke...gross, reheated food, lukewarm water for tea. When I asked the breakfast lady for hot water, she offered to "microwave" my cup. When I told her that I'd prefer just to have hot water, she told me that I'd have to wait bc she was busy making coffee. I couldn't wait to check out and will never visit this location again. What's going on, Marriott?

I stayed one night here for business. I felt like it was just average, nothing special. It was quiet, and in a good safe and convenient location. Staff were friendly, but the room was just okay. The bed was not comfortable at all. The pillows were flat. There was only one trash can in the whole room and that was in the bathroom. The shower curtain had some mold inside the liner.

This hotel is located in a very nice area accessible to restaurants and shopping......none within close walking distance but easy to get around. The clerk, D-Man was SO accommodating. I would highly recommend this for a nice stay in Little Rock.

Driving down the road to the hotel, the grass needed to be mowed, can't fault the hotel for that, however in front of the hotel landscaping looked unkept. Check in was a breeze. The employee working was great and efficient. The room was a good price and we found out why. The room smelled like a smoker had stayed there and the staff tried to cover it up. We contacted the front desk and they gave us some air freshener and the employee apologized and said a smoker had been there and had been charged extra to clean room. It wasn't nearly enough. The air freshener masked the smell for a bit. Sofa needs to be cleaned, carpet needs work, light switches were missing screws, wall lights were missing their covers. Hotel was full so we could not be moved and at the time of day, finding another hotel would have been iffy. Breakfast was normal hotel food. At checkout I told staff the room needed lots of work clearing the smoker smell. I came home and washed everything I brought, including my bag. The employee at check in deserves to be in a great hotel.

I can't tell you how delighted we were to find this hotel Daughter and I were driving from Florida with her two cats on our way to Denver, CO our stopover here in Arkansas proved to be wonderful! The staff was exceptional! Rooms were clean and beds comfy! Lots of room to move around and the full breakfast in the morning was really nice! Front desk staff were exceptional, can't say enough good things about this hotel and we would highly recommend it anytime your in the area especially traveling with small pet(s)!

12 Crossings Ct Little Rock AR

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a mile (2 km) of Arkansas Heart Hospital, TownePlace Suites Little Rock West is within 3 miles (5 km) of Arkansas Skatium. This 92-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Also close to this Little Rock hotel are Baptist Health and Kanis Park.


Dining

Free buffet breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 92 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 32-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Sofa beds, coffee makers, and ironing boards are other standard amenities.


Property features

Renovated in 2014, TownePlace Suites Little Rock West offers a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Studio

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 200 reviews