Freezing cold in main open area
No ice at machine. Note on machine said to go upstairs. Same results. Reception said I could go to other side of building... No thanks!! I STAYED HERE IN JUNE AND THE SAME ICE MACHINES WEREN'T WORKING THEN, EITHER... Also, NO PHONE in room... Are you cutting costs? Couldn't do wake-up call....
Na
Great customer service
Smoke detector unplugged and wires left hanging from wall. Room faced indoor courtyard/lobby. Curtains did not close all the way so florecent light bled though curtains all night long. Pool closed. Guests did not wear masks or sanitize while at self-serve breakfast bar. Not enforced by staff.
Pretty bad. First room looked used when I walked in. Pillows were out of place and bedspread was wrinkled up on one of the beds. No wash cloths and the AC didn’t work. I requested a different room which the nice front desk clerk arranged. Second room had a beeping smoke detector and no trash can. I won’t be back.
Very close to the airport so very convenient for us Aviators.
This hotel is great! Nice and clean! Staff is also great!
The staff were exceptionally nice. Half of the hotel was being renovated. The other half had I’ll-fitting carpets, and our rooms smelled like smoke and mildew.
My room smelled like stale cigarettes. Each of the two mornings I could smell fresh cigarette smoke coming from a nearby room. At breakfast nothing was labeled and both orange juice dispensers we’re out of order and the cinnamon rolls were cut in half for some reason.
The staff were friendly. Close to airport and restaurant. Great food and fine service.
Property is becoming tired and grubby and needs a refresh. Especially the common areas.
Airport shuttle was fast and enjoyed the "free" parking after staying there.
Everyone was nice and efficient and room was clean
Located in Downtown Little Rock, Holiday Inn Express Little Rock Airport, an IHG Hotel is within a 15-minute drive of popular attractions such as Simmons Bank Arena and Statehouse Convention Center. This 138-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are also available.
Guests of Holiday Inn Express Little Rock Airport, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Freezing cold in main open area
No ice at machine. Note on machine said to go upstairs. Same results. Reception said I could go to other side of building... No thanks!! I STAYED HERE IN JUNE AND THE SAME ICE MACHINES WEREN'T WORKING THEN, EITHER... Also, NO PHONE in room... Are you cutting costs? Couldn't do wake-up call....
Na
Great customer service
Smoke detector unplugged and wires left hanging from wall. Room faced indoor courtyard/lobby. Curtains did not close all the way so florecent light bled though curtains all night long. Pool closed. Guests did not wear masks or sanitize while at self-serve breakfast bar. Not enforced by staff.
Pretty bad. First room looked used when I walked in. Pillows were out of place and bedspread was wrinkled up on one of the beds. No wash cloths and the AC didn’t work. I requested a different room which the nice front desk clerk arranged. Second room had a beeping smoke detector and no trash can. I won’t be back.
Very close to the airport so very convenient for us Aviators.
We enjoy having our Aviator neighbors stay with us. Our team understands that we all can use a relaxing get a way. The team is glad to hear that your stay was enjoyable, and the property was convenient to your destination (airport). Thank you for your feedback and Stay Safe!
This hotel is great! Nice and clean! Staff is also great!
Thank you for your feedback! We are excited to know that you enjoyed your stay ad hope you will return to see our finished product of "A Better Guest Experience".
The staff were exceptionally nice. Half of the hotel was being renovated. The other half had I’ll-fitting carpets, and our rooms smelled like smoke and mildew.
Anonymous, Thank you for choosing to stay here with us at the Holiday Inn Express Airport. We are happy to receive your feedback about your experience and it is very welcomed and received. I want to apologize for the experience you had during your stay with us. The hotel is in the process of completing renovations to the property and there are some things that we are working on to revitalize the character of the building and brand. I agree that these things can be a damper on your stay and we are working diligently on the improvements. I know we are all working together to stay safe in the time of the pandemic. The proper signage has been placed in the breakfast area for everyone to follow. Hopefully we can continue to work together on making things safe. Please let us know if we can do anything more to better our services and we will be glad to assist you in the future.