They gave my room to someone else, and gave me a room that no one should ever have to lounge in…not alone sleep or shower in. The bathroom had no light. Stains all on the carpet in different areas. Yellow stains on the couch that took up at least a third of the couch. Hair was under the Borge the comforter and sheet that was on the bed. White large stains we on the counter tops throughout the bathroom. An earwig was crawling in the bathroom. The tub needed to be enameled because blacks marks existed. The missing bathroom light was on a shelf in the closet. I took pix of it all. When I gave the front desk back the key the next morning (after sleeping at the Hilton), she said leaving so soon…? Looked at the room number and said “oh…okay”, like she knew why and the condition of the room. I slept two hours in the lobby of the Hilton until they gave me a room at 5am in the morning (I gladly paid the additional charge of $75 to check in early in order to get a room that was clean and acceptable so I could rest after). traveling for hours…).
It was ok for price..
The staff there was amazing!!
Nice
I didn’t like the fact that I found out the pool was closed when I checked in. I would have canceled if I had known bc the pool was the main amenity I searched for.
The hotel amenities were not as posted. There was no breakfast or pool. There were also roaches in our bathroom. The manager was very pleasant and did all she could to help but was not able to compensate me for the first night due to booking through a 3rd party. The rooms were clean for the most part but not up to date. Our mini fridge looked like it had caught fire previously and there was no phone or alarm clock in the room.
it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more
The view was nice and it wasn’t a lot of people really quiet
Very nice room but no free breakfast as advertised.
Rooms were horrible. Lobby was nice. Rooms were. Dingy and had a weird smell
The location was close to everything we needed. We arrived for leisure purposes. The outside space was clean and the lobby had been situated to handle covid19. The hallway (4th floor) smelled like weed the entire weekend. We booked with the option to ha e free breakfast for an extra fee but there was no breakfast due to covid. There was no notice upon checkin that this nor the swimming pool was open so we were upset that we were charged extra and not notified until we went to ask. We also weren’t notified that there would be no room service to bring towels or make beds. And they required us to bring our towels down in order to get clean towels. The towels were scratchy and small (they fit my toddler perfectly, but not my medium build, nor my husband), so extra towels without the hassle would’ve been great. The coffee machine was broken, the room needed some serious TLC, chipped paint everywhere, crumbs along the wall, carpet ripped up by the bathroom, hair in the shower, only 1 trash can for the entire suite, and a visit from a roach in the wall twice. For this to be COVID cleaned, there was no evidence that there were any measures taken other than wearing masks in the lobby. I am very disappointed that this hotel was below that of a motel6.
U would think front the outside the inside look nice. Wrong the traffic that was coming threw u think it was a hotel from night club or other stuff
very good service from manager and staff, would recommend
This place was disgusting. Room 118, the first room they tried to put me in had the couch pulled away from the wall and there was black mold all over the wall. Their second attempt to olace me in another room the carpet and couch were all stained. Needless to say my socks never came off and went into a plastic bag the next morning.
Within a short walk of Stonecrest Mall, AmericInn by Wyndham Stonecrest near Atlanta is within 2 miles (3 km) of Strayer University. This hotel has 83 rooms and welcomes guests with conveniences like free breakfast, free self parking, and a gym.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect to find 42-inch flat-screen TVs. Bathrooms offer hair dryers and designer toiletries, and beds sport down comforters. Other standard amenities include MP3 docks, sofa beds, and sitting areas.
Guests of AmericInn by Wyndham Stonecrest near Atlanta enjoy a gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.
They gave my room to someone else, and gave me a room that no one should ever have to lounge in…not alone sleep or shower in. The bathroom had no light. Stains all on the carpet in different areas. Yellow stains on the couch that took up at least a third of the couch. Hair was under the Borge the comforter and sheet that was on the bed. White large stains we on the counter tops throughout the bathroom. An earwig was crawling in the bathroom. The tub needed to be enameled because blacks marks existed. The missing bathroom light was on a shelf in the closet. I took pix of it all. When I gave the front desk back the key the next morning (after sleeping at the Hilton), she said leaving so soon…? Looked at the room number and said “oh…okay”, like she knew why and the condition of the room. I slept two hours in the lobby of the Hilton until they gave me a room at 5am in the morning (I gladly paid the additional charge of $75 to check in early in order to get a room that was clean and acceptable so I could rest after). traveling for hours…).
It was ok for price..
The staff there was amazing!!
Nice
Thank you for staying with us. We appreciate your business.
I didn’t like the fact that I found out the pool was closed when I checked in. I would have canceled if I had known bc the pool was the main amenity I searched for.
We do apologize for the issues you observed, and endured during your stay. We appreciate your feedback, and will correct these issues for future you, and future guests.
The hotel amenities were not as posted. There was no breakfast or pool. There were also roaches in our bathroom. The manager was very pleasant and did all she could to help but was not able to compensate me for the first night due to booking through a 3rd party. The rooms were clean for the most part but not up to date. Our mini fridge looked like it had caught fire previously and there was no phone or alarm clock in the room.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
Thank you for staying with us. We appreciate your business.
it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more
Thank you for the feedback and your stay with us, we appreciate your business.
thank you for your feedback