it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more
The view was nice and it wasn’t a lot of people really quiet
Very nice room but no free breakfast as advertised.
Rooms were horrible. Lobby was nice. Rooms were. Dingy and had a weird smell
The location was close to everything we needed. We arrived for leisure purposes. The outside space was clean and the lobby had been situated to handle covid19. The hallway (4th floor) smelled like weed the entire weekend. We booked with the option to ha e free breakfast for an extra fee but there was no breakfast due to covid. There was no notice upon checkin that this nor the swimming pool was open so we were upset that we were charged extra and not notified until we went to ask. We also weren’t notified that there would be no room service to bring towels or make beds. And they required us to bring our towels down in order to get clean towels. The towels were scratchy and small (they fit my toddler perfectly, but not my medium build, nor my husband), so extra towels without the hassle would’ve been great. The coffee machine was broken, the room needed some serious TLC, chipped paint everywhere, crumbs along the wall, carpet ripped up by the bathroom, hair in the shower, only 1 trash can for the entire suite, and a visit from a roach in the wall twice. For this to be COVID cleaned, there was no evidence that there were any measures taken other than wearing masks in the lobby. I am very disappointed that this hotel was below that of a motel6.
U would think front the outside the inside look nice. Wrong the traffic that was coming threw u think it was a hotel from night club or other stuff
very good service from manager and staff, would recommend
This place was disgusting. Room 118, the first room they tried to put me in had the couch pulled away from the wall and there was black mold all over the wall. Their second attempt to olace me in another room the carpet and couch were all stained. Needless to say my socks never came off and went into a plastic bag the next morning.
Staffing was poor. Couldn’t check people in on Saturday. Staff wasn’t visible at the desk on several occasions
First let me say the staff was very accommodating and on point with customer service. Now onto the list of things that were wrong. 1). Handicapped room was smelly like water had set in the carpet. 2). Didn’t have extra wash cloths and towels when I asked for them. 3) Breakfast was never fully stocked..pancake machine was broken and there was trash all over the tables and floors. The elevators made noises like they were gonna come apart. It is obvious that it’s a “black” establishment but it doesn’t have to reflect one. The owners of this hotel should be embarrassed to have patrons come to a hotel like this. Take the time to visit a “Caucasian” run hotel and see the difference. I will never stay at another hotel in that area.
The location was great. Breakfast was mediocre. Needed to be cleaned.
I liked the cleanliness of the room. I did not like that the shower curtain wouldn't stay closed and water ended up on the floor.
Staff was great and the room was spacious. Bed was super comfortable.
I think the employees could stand to be friendlier. Zero enthusiasm, Zero smiles. Coffee area not stocked. 2nd floor hallway wreaked of marijuana. And the parking spots are horrible. Try not to drive a full size SUV if at all possible, it wont fit into one spot. But the housekeepers were nice. The room was clean.
Within a short walk of Stonecrest Mall, Comfort Suites Lithonia- Stonecrest -Near Mall is within 2 miles (3 km) of Strayer University. This hotel has 83 rooms and welcomes guests with conveniences like a coffee shop/café, free self parking, and a fitness center.
Get a pick-me-up at the coffee shop/café.
The 83 accommodations feature sitting areas. 42-inch flat-screen TVs offer entertainment. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. MP3 docks, refrigerators, and coffee makers are also standard.
Guests of Comfort Suites Lithonia- Stonecrest -Near Mall enjoy a fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.
it wasn't that it was old, it was more of the upkeep. I woke up on my last morning to find a roach on the desk..need i say more
Thank you for the feedback and your stay with us, we appreciate your business.
The view was nice and it wasn’t a lot of people really quiet
Very nice room but no free breakfast as advertised.
Rooms were horrible. Lobby was nice. Rooms were. Dingy and had a weird smell
The location was close to everything we needed. We arrived for leisure purposes. The outside space was clean and the lobby had been situated to handle covid19. The hallway (4th floor) smelled like weed the entire weekend. We booked with the option to ha e free breakfast for an extra fee but there was no breakfast due to covid. There was no notice upon checkin that this nor the swimming pool was open so we were upset that we were charged extra and not notified until we went to ask. We also weren’t notified that there would be no room service to bring towels or make beds. And they required us to bring our towels down in order to get clean towels. The towels were scratchy and small (they fit my toddler perfectly, but not my medium build, nor my husband), so extra towels without the hassle would’ve been great. The coffee machine was broken, the room needed some serious TLC, chipped paint everywhere, crumbs along the wall, carpet ripped up by the bathroom, hair in the shower, only 1 trash can for the entire suite, and a visit from a roach in the wall twice. For this to be COVID cleaned, there was no evidence that there were any measures taken other than wearing masks in the lobby. I am very disappointed that this hotel was below that of a motel6.
U would think front the outside the inside look nice. Wrong the traffic that was coming threw u think it was a hotel from night club or other stuff
Thank you for the perfect rating. We are glad you had a wonderful time at Comfort Suites Lithonia. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Thank you, Shawn Smith General Manager
very good service from manager and staff, would recommend
Thank you for choosing the Comfort Suites Lithonia. We are delighted to read our staff took great care of you and made you feel at home. It is important that all of our guests enjoy a comfortable and carefree stay. Your recommendation is appreciated, and we look forward to hosting you again soon. Thank you, Shawn Smith, General Manager
Thank you for staying with us. We appreciate your business.