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Recent guest reviews

Property was very dirty in areas. When we got to our room it was not clean. Dirty sheets and dirty bathrooms. Outside lots of trash. I will not be staying here again. Definitely need to get housekeeping up to par. They advertise a hot tub which they do not have. The breakfast was a bag with chips and granola bars in it. I didn’t complain to anyone because it does no good. Lesson learned here are where not to stay.

Very friendly staff. Quiet, clean room. Across the street from Cracker Barrel. Perfect for an overnight stay.

Room was filthy. Ended up leaving an hour into the stay. Blowdryer was off the wall. They brought me a regular blowdryer that had bugs crawling out of it. Linens were absolutely horrific! Towels had been used. Pillows had burn hole in them. Never again!!

Wife is sensitive to allergens and the room bothered her.

A cheap no frills hotel. If you are passing through and need a place to sleep for the night, it's fine.

I was double billed by Orbitz and the hotel and it is taking a village to try to get the additional charges removed. Will not stay again and will not use Orbitz again.

Our room was next to a door so all night we heard it slamming. The shower didn’t drain while I was showering so I was standing in ankle deep water. We could hear people yelling outside of our room in the morning along with loud music and cars honking. I had ear plugs in and could still hear all of this. The person in the room next to us decided to play super loud base heavy music at 9pm, management was very quick to solve that issue.

Enjoyed the room, hot tub and breakfast buffet. Staff was friendly and helpful. Appreciated the close restaurants and shopping.

Chequeo rapido y amabilidad de la persona que me atendio

Elkhorn Rd Lexington KY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Located within a 5-minute walk of Hamburg Place, SureStay Plus by Best Western Lexington is within a 15-minute stroll of Appalachian Regional Healthcare. This 110-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

All of SureStay Plus by Best Western Lexington's 110 air-conditioned rooms provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and 47-inch TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.


Property features

SureStay Plus by Best Western Lexington features free WiFi in public areas, a meeting room, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.

Room options

Suite, Multiple Beds, Non Smoking, Jetted Tub

1 King Bed and 1 Queen Bed | Sleeps 4

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for SureStay Plus by Best Western Lexington

Everyone (9) Couples (1) Family (3)
2
Family

Property was very dirty in areas. When we got to our room it was not clean. Dirty sheets and dirty bathrooms. Outside lots of trash. I will not be staying here again. Definitely need to get housekeeping up to par. They advertise a hot tub which they do not have. The breakfast was a bag with chips and granola bars in it. I didn’t complain to anyone because it does no good. Lesson learned here are where not to stay.

By on Jun 27, 2021

Review comment responded on Jun 28, 2021

Dear Guest, I do apologize that you didn't enjoy your stay with us. I apologize if your sheets and bathroom was dirty. The only hot tub that we advertise is our suite it is a jetted tub, but we do not advertise the we have a hot tub. Again I do apologize. Thank you Lisa

5
Everyone

Very friendly staff. Quiet, clean room. Across the street from Cracker Barrel. Perfect for an overnight stay.

By on May 20, 2021

Review comment responded on May 21, 2021

Dear Guest, Thank you for your feedback we do appreciate it, we are pleased that you enjoyed your stay and do hope to see you again in the future. Thank you Lisa

1
Business Business

Room was filthy. Ended up leaving an hour into the stay. Blowdryer was off the wall. They brought me a regular blowdryer that had bugs crawling out of it. Linens were absolutely horrific! Towels had been used. Pillows had burn hole in them. Never again!!

By on Apr 12, 2021

Review comment responded on Apr 12, 2021

Thank you for your feedback we do appreciate it, I do apologize for any inconvenience that you may have had with your stay. I well be contacting the proper person and share your concerns to them. Thank you Lisa

5
Everyone

By on Feb 8, 2020

Review comment responded on Feb 12, 2020

Dear Guest, Thanks for the stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again. Sincerely, Lisa

5
Everyone

By on Dec 7, 2019

Review comment responded on Dec 18, 2019

Dear Guest Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again. Sincerely, Lisa

2
Family with small children Family

Wife is sensitive to allergens and the room bothered her.

By on Sep 16, 2019

4
Everyone

A cheap no frills hotel. If you are passing through and need a place to sleep for the night, it's fine.

By on Jul 16, 2019

Review comment responded on Jul 17, 2019

Thank you for your feedback, glad you enjoyed your stay and do hope you will return when you are in the area. Thank you Lisa

5
Everyone

By on Jul 7, 2019

Review comment responded on Jul 7, 2019

Thank you for your feedback, also thank you for the 5 out of 5 we do appreciate it. And so happy that you enjoyed your stay and hope to see you again in the future. Thank you Lisa

4
Everyone

By on Jun 24, 2019

Review comment responded on Jun 26, 2019

Thank you for your feedback. I do hope that you enjoyed your stay and hope you will visit again next time your in town. Thank you Lisa

4
Everyone

By on Jun 24, 2019

Review comment responded on Jun 24, 2019

Thank you for your feedback we do hope that you enjoyed your stay and hope to see you next time you are in town. Thank you Lisa

SureStay Plus by Best Western Lexington

2241 Elkhorn Rd, Lexington, KY 40505
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