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SureStay Plus by Best Western Lexington

2.0 out of 5.0

Recent guest reviews

Loved my stay at SureStay Plus by Best Western overall. Friendly desk clark greeted us with a smile, and helped us at the front desk. She helped us upon directions to our room, and made sure she could help us in every way possible. As we entered the room, they were very spacious, clean, and comfortable. It had many amenities that were very useful during the stay. It felt like home away from home. Next morning, we went to get breakfast, and the breakfast lady helped us get our breakfast. They had delicious hot breakfast, and many other options, including healthy breakfast. The hotel was located in a nice location, just down I-75, with many restaurants, and other places nearby. The environment was very peaceful and calm. We were ready to check out, and were dropping the key at the front desk when the desk clark lady asked us about our stay, and made sure we didn't have any problem. Next time when I come to Lexington, I will surely stay in SureStay because of the amazing experience this time!

For slightly more money ($20 more or so per night) you can have a much more enjoyable experience. The room smelled of cigarattes and the booking receipt specified a smoking room - even though multiple signs asserted that this was a 100% non-smoking hotel. My guess is it used to have smoking rooms before it changed hands, which is normal. Bedspread, couches, carpet, etc had cigarette burns. Bathroom was clean, hot water didn't last very long. The biggest problem I had was with the breakfast - at the exact minute of breakfast closure the door to the breakfast area was closed with my wife still inside! I had to ask to be let in to get back to my food and her as well. I don't know the logic behind this, because most hotels just start to remove the food at closing time.

See the sign SureStayPlus from interstate, got closer and realize it was by Bestwestern, was very happy to know there was still a Bestwestern in Lexington, upon check in the lady working the front desk was very nice and greeted us with a smile, she ask how she could help us, we ask a couple of question about the hotel, one question was about the internet and cable since we seen the trucks outside, she explain they were doing an upgrade, please to hear that, she gave us a very good rate, told us about the hot breakfast, the spa, even though it seemed she was the only one at the front desk, she had other employees asking her questions while checking us in, she answered there questions and still was able to continue checking us in still having her attention on us as well as whatever was going on around her, you could tell she was the manager, but her name tag did say so maybe she wasn't but should have been. Gave us directions to our room and said she would be here til 7pm if she could be any help. We got to the room, very nice and clean and spacious room, loved the pillows. The next morning came down for breakfast and it was everything this young lady said it would be, however it would have been better if the lady doing breakfast was slamming doors or cabinets or complaining about what seemed to be about a guest that done something in breakfast that morning she was telling other guest about it, then someone got some milk and it splashed all over the counter she then said you could have put the milk in a cup instead of right on the cereal, don't know if guest got embarrass or what but left there cereal and left, she then said why do people have to make a mess, We came down the next morning for breakfast again and as my wife is getting coffee we hear the lady telling another person about nothing being ready when she came in this morning and she was tired of doing other employees work, my wife looked at me and said can't listen to this again Cracker Barrel just across the street. We proceed to check out and the same lady that checked us in was there it seemed like she was there all weekend, she ask how are stay was I told her it was great but could have done without the entertainment in the breakfast room the last two mornings, she said if we didn't like what was on tv we could have ask to change the channel, I laughed and said it wasn't the tv. She smiled and apologize, great place to stay, but you might want to take your breakfast to your room.

I have mixed feelings about this hotel, but most of them are negative. Upon check-in, I was greeted by a friendly desk clerk. She was very kind and helpful, despite the fact that she had 3 guests checking in and a call on hold. She briefly explained how to get to my room, which was nice. They have multiple entrances and they are clearly labeled, which is helpful. I was a bit skeptical of the hotel at first. Its appearance is a bit rough, especially the lobby, caught somewhere between modern and kitschy. There's a strange bright blue all over in the lobby and hallways, which makes the place look a bit cheap, in my opinion. Once I got to my room, I was pleasantly surprised. The rooms are very spacious and the beds are comfortable, especially the pillows. My room had a fridge and a microwave, as well as a mounted TV, which I loved. It made it very comfortable to lay back and watch TV. The bathroom is quite roomy as well, more than a lot of hotels. The bathroom space (not quality) felt more like a Hilton or something of that tier. Quality of everything in the room left a bit to be desired, but it's reasonable considering the room price, which I tried to keep in mind through the negative experiences. Lots of utility rooms were left open, which made the hotel seem very disorganized and dirty. The bed, though comfortable, was very creaky and felt a bit unstable when you moved around on it. The walls are very thin - I could hear people talking at normal conversation level as they walked through the hallway past my door. Speaking of my door: every time I tried to open it, it took at least 4 attempts. The door handle broke off if I didn't rotate it downward and then up, and even then, most of the time, it would come off before I opened the door enough to get through. At first it wasn't a big deal, but especially when I was checking out and had my luggage, it was horrible. My hands were full and the door issue just made it a nightmare to even leave. The breakfast lady was nice, and breakfast was about standard for Best Western properties, but the attendant kept complaining about her boss, how long she had been there, and how much money she makes to do her job. As far as location, the hotel is located very conveniently off of the highway and it's in a small off-road right near other hotels, a McDonald's, a Waffle House, a gas station, and a few other places. I'm going to assume mine is one of the few rooms with an issue as inconvenient as the door, but the overall quality of the hotel still leaves a lot to be desired. But hey, the average room rate is only $60.

My husband stopped through for a night on the way to VA. I thought it would be a nice peaceful night at the Best Western. We checked in and the staff was friendly. We requested a first floor room because my husband is still in a lot of pain from surgery on his back. We brought our bags in and that is when the nightmare began. I settled him in with ice on his back bit couldn't help but notice all the holes in the comforter. I went to the bathroom and noticed something that looked like tomato paste splattered all of the bathroom door. I called the front desk who offered to move us. Not happening now. My husband is in pain. She sent someone up to wipe down the bathroom door. And left. I pointed out what looked like spit all down the dresser and he said it was because this used to be a Howard Johnson two weeks ago. Does that mean you can't clean the room??? I booked thru the Best Western site. I should have booked through Trip Advisor.. Wouldn't have ended up here!! My husband and I couldn't sleep all night. Walls were so thin and the noise was horrible!! Stay away.

Nice located in good place has a spa n pool decent breakfast rooms are nice n big queen beds we had lobby is big customer service was okay hotel seem clean and quiet it is a best western hotel happy..

We stayed here two years ago and came back for a 3-night stay as both times the hotel rate was extremely reasonable. The rooms are very roomy. We were in Room 208 this trip. There is NO elevator in the hotel so we had to haul our luggage up the stairs. The beds, sheets and towels were clean; the bathroom was clean too. There were also no pictures or paintings on the walls which was odd and the color schemes are rather gaudy throughout the hotel. I'm a light sleeper and there were semi trucks parked outside. For two of the nights, there was considerable noise from the truck engines. (I believe they were refrigeration trucks that kept cycling on and off.) The third night all was quiet. You get what you pay for. If you're looking for a place to sleep and not too concerned about amenities and esthetics, this HJ is for you.

Desk Clerk Kenny was on a personal phone call when I arrived, and finally set the phone down still on speakerphone. Being distracted, he then mistakenly canceled my reservation. He then put in new reservation, charging me a higher rate than the original. Room was not vacuumed, and there were no cups. Stay away!

It was very cheap, so what can one expect. First room wouldn’t lock, and have to be asked to be moved, as they wanted me to wait on maintence. Water spot on ceiling above tub. Other than that, fairly clean.

everything was wonderful. the staff was great, Lisa, Stephanie, & Meloris, were all wonderfull. we'll be back

2241 Elkhorn Rd Lexington KY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

SureStay Plus by Best Western Lexington places you within a 15-minute drive of popular attractions such as Mary Todd Lincoln House and Rupp Arena. This 110-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Lexington hotel are Hamburg Place and Hamburg Pavilon.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

All 110 rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer deep soaking tubs and hair dryers.


Property features

Guests of SureStay Plus by Best Western Lexington enjoy a spa tub, free WiFi in public areas, and a seasonal outdoor pool. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests. This hotel also has coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

53.0% of guests recommend this hotel

Total of 931 reviews