Property was very dirty in areas. When we got to our room it was not clean. Dirty sheets and dirty bathrooms. Outside lots of trash. I will not be staying here again. Definitely need to get housekeeping up to par. They advertise a hot tub which they do not have. The breakfast was a bag with chips and granola bars in it. I didn’t complain to anyone because it does no good. Lesson learned here are where not to stay.
Very friendly staff. Quiet, clean room. Across the street from Cracker Barrel. Perfect for an overnight stay.
Room was filthy. Ended up leaving an hour into the stay. Blowdryer was off the wall. They brought me a regular blowdryer that had bugs crawling out of it. Linens were absolutely horrific! Towels had been used. Pillows had burn hole in them. Never again!!
Wife is sensitive to allergens and the room bothered her.
A cheap no frills hotel. If you are passing through and need a place to sleep for the night, it's fine.
I was double billed by Orbitz and the hotel and it is taking a village to try to get the additional charges removed. Will not stay again and will not use Orbitz again.
Our room was next to a door so all night we heard it slamming. The shower didn’t drain while I was showering so I was standing in ankle deep water. We could hear people yelling outside of our room in the morning along with loud music and cars honking. I had ear plugs in and could still hear all of this. The person in the room next to us decided to play super loud base heavy music at 9pm, management was very quick to solve that issue.
Enjoyed the room, hot tub and breakfast buffet. Staff was friendly and helpful. Appreciated the close restaurants and shopping.
Chequeo rapido y amabilidad de la persona que me atendio
Located within a 5-minute walk of Hamburg Place, SureStay Plus by Best Western Lexington is within a 15-minute stroll of Appalachian Regional Healthcare. This 110-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
All of SureStay Plus by Best Western Lexington's 110 air-conditioned rooms provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and 47-inch TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Ironing boards and desks are other standard amenities.
SureStay Plus by Best Western Lexington features free WiFi in public areas, a meeting room, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Property was very dirty in areas. When we got to our room it was not clean. Dirty sheets and dirty bathrooms. Outside lots of trash. I will not be staying here again. Definitely need to get housekeeping up to par. They advertise a hot tub which they do not have. The breakfast was a bag with chips and granola bars in it. I didn’t complain to anyone because it does no good. Lesson learned here are where not to stay.
Very friendly staff. Quiet, clean room. Across the street from Cracker Barrel. Perfect for an overnight stay.
Dear Guest, Thank you for your feedback we do appreciate it, we are pleased that you enjoyed your stay and do hope to see you again in the future. Thank you Lisa
Room was filthy. Ended up leaving an hour into the stay. Blowdryer was off the wall. They brought me a regular blowdryer that had bugs crawling out of it. Linens were absolutely horrific! Towels had been used. Pillows had burn hole in them. Never again!!
Thank you for your feedback we do appreciate it, I do apologize for any inconvenience that you may have had with your stay. I well be contacting the proper person and share your concerns to them. Thank you Lisa
Dear Guest, Thanks for the stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again. Sincerely, Lisa
Dear Guest Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again. Sincerely, Lisa
Wife is sensitive to allergens and the room bothered her.
A cheap no frills hotel. If you are passing through and need a place to sleep for the night, it's fine.
Thank you for your feedback, glad you enjoyed your stay and do hope you will return when you are in the area. Thank you Lisa
Thank you for your feedback, also thank you for the 5 out of 5 we do appreciate it. And so happy that you enjoyed your stay and hope to see you again in the future. Thank you Lisa
Thank you for your feedback. I do hope that you enjoyed your stay and hope you will visit again next time your in town. Thank you Lisa
Thank you for your feedback we do hope that you enjoyed your stay and hope to see you next time you are in town. Thank you Lisa
Dear Guest, I do apologize that you didn't enjoy your stay with us. I apologize if your sheets and bathroom was dirty. The only hot tub that we advertise is our suite it is a jetted tub, but we do not advertise the we have a hot tub. Again I do apologize. Thank you Lisa