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Hyatt Place Lexington

3.0 out of 5.0

Recent guest reviews

I had dirty sheets and comforter on my bed, the sheets had hair all over them and blood on the comforter. the night shift front desk guy brought me new sheets and I had to change my bed. Then the next morning the toilet wouldn't flush, I told the morning front desk guy he didn't care at all, said the manager wasn't there yet so I need to wait. So I waited in my room for 4 hours and no one called me, I went to the front desk, they said they didn't have my phone number to call me, then the manager said someone came to my room, wasn't true I was waiting in my room for them, no one ever knocked. I asked why they didn't call my room, she said they did, also not true I was in my room. I had to leave so they could go fix my toilet and clean my bed. Very poor customer service, The night shift front desk person was the only one that cared. The manager and day shift guy couldn't have cared less. Also the highway noise in the room is so loud, I don't recommend for light sleepers.

Room comfortable and Spacious. Nice breakfast. Staff was polite and courteous

Service was great from checkin to breakfast staff depsite very busy.

Very good and reliable. Just wish there was av available electric outlet by the desk in the room (201)

Everything about my stay was FABULOUS! One of the best places I've ever stayed at!

We were in Lexington to adopt a dog. The adoption agency agreed to meet us at the Hyatt. All staff were wonderful to deal with and very accommodating! The hotel location is convenient to restaurants, shopping and the interstate. The hotel even agreed to sell us a blanket the new dog became attached to during our stay. We couldn't have asked for anything more!

My room was HUGE! Couch, comfortable desk, plenty of space, comfy bed. Tech-wise there were plenty of outlets and many input connections to TV. I spent a lot of time in it working when I was there and the room could not have been more conducive to that, nor more comfortable.

Wonderful staff, the beds and rooms are very comfortable, and the hotel is conveniently located. The only negative is that you can hear the traffic from the rooms on the I-75 side. I got used to it but every once and awhile a really loud truck or motorcycle would remind me.

Just used this hotel as a pit stop for the night- comfy bed, fridge in the room, friendly staff with a quick check in process so I could go straight to bed and an excellent and free breakfast in the morning before I was back on the road! Safe area.

We were in Lexington mixing work and pleasure. This hotel was conveniently located. The staff was very friendly.

Hyatt Place as always has a great breakfast and the hotel is modern and clean. Rooms are large with nice shower and desk area. Shops and resaturants are very close to the is hotel.

Better than average business hotel but real thin walls. Heard kid crying for a good 20 minutes. They have a nice desk with phone and work light but no extra outlet for the laptop. Had to unplug the phone to get an outlet.

We were surprised to learn from the staff that the hotel rooms are being renovated. We found it to be clean, quiet, and very comfortable as is. Very pleased with our stay.

I could not believe the look and comfort that I receive from staying at this place. Yes I am very picky but the stay and room was great. I would come back again.

just what we needed for a quick trip back from Chicago. Staff was helpful, room was comfortable. Overall, a nice experience.

Computer was froze up during check in. Staff called room @ 12 am to see if we had chcked in.

Hotel room was not clean, hair was found stuck to the wall, the hotel staff was rude and breakfast was horrible.

Bed was most comfortable ever! Staff was nice except whoever checked me out. Breakfast was average but free. Luckily had a room away from the interstate.

Arrived around 9pm with kids. Plenty of space with 4 kids and the room was clean. Overall nice stay

The staff were welcoming and organized. The breakfast and in hotel food options are attractive and the wifi signal was solid and allowed interruption-free work in the room.

2001 Bryant Rd Lexington KY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Bar/lounge

Hyatt Place Lexington places you within a 10-minute drive of Lexington Ice Center and Jacobson Park. This 127-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Also close to this Lexington hotel are Hamburg Pavilon and Hamburg Place.


Dining

Free buffet breakfast is offered each morning. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

All 127 recently renovated accommodations feature sitting areas. Guests can expect 42-inch LED TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. MP3 docks, sofa beds, and refrigerators are also standard.


Property features

Guests staying at Hyatt Place Lexington enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 2 meeting rooms, a 24-hour business center, and express check-in.

Guest reviews for Hyatt Place Lexington

Everyone (16) Business (7) Couples (21) Family (9) Other (4) Friends (3)
2

dirty bed and toilet problems

Everyone

I had dirty sheets and comforter on my bed, the sheets had hair all over them and blood on the comforter. the night shift front desk guy brought me new sheets and I had to change my bed. Then the next morning the toilet wouldn't flush, I told the morning front desk guy he didn't care at all, said the manager wasn't there yet so I need to wait. So I waited in my room for 4 hours and no one called me, I went to the front desk, they said they didn't have my phone number to call me, then the manager said someone came to my room, wasn't true I was waiting in my room for them, no one ever knocked. I asked why they didn't call my room, she said they did, also not true I was in my room. I had to leave so they could go fix my toilet and clean my bed. Very poor customer service, The night shift front desk person was the only one that cared. The manager and day shift guy couldn't have cared less. Also the highway noise in the room is so loud, I don't recommend for light sleepers.

By , from naples on Apr 16, 2018

Review comment responded on Apr 20, 2018

Thank you very much for taking the time to share your experience on Orbitz.com. Your comments have been brought to the attention of our Management Team and your concerns are being addressed accordingly. We strive to create excellent experiences and hope you will come back in the future to see the improvements we have made. We apologize for the inconvenience throughout your stay and we hope that will give us another opportunity to show you the hospitality that we expect and you deserve. Sincerely, Brandon Spellman General Manager

5

nice hotel close to i-75

Everyone

Room comfortable and Spacious. Nice breakfast. Staff was polite and courteous

By , from lake orion mi on Apr 5, 2018

Review comment responded on Apr 20, 2018

Thank you so much for taking the time to write on our Orbitz.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager

5
Everyone

Service was great from checkin to breakfast staff depsite very busy.

By , from lombard il on Apr 3, 2018

Review comment responded on Apr 20, 2018

Thank you so much for taking the time to write on our Orbitz.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager

4
Everyone

Very good and reliable. Just wish there was av available electric outlet by the desk in the room (201)

By on Mar 19, 2018

Review comment responded on Mar 21, 2018

Thank you so much for taking the time to write on our Orbitz page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Sincerely, Brandon Spellman General Manager

5

better than expected!

Everyone

Everything about my stay was FABULOUS! One of the best places I've ever stayed at!

By , from MICHIGAN on Mar 12, 2018

Review comment responded on Mar 21, 2018

Thank you so much for taking the time to write on our Orbitz page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Sincerely, Brandon Spellman General Manager

5

convenient loacation

Everyone

We were in Lexington to adopt a dog. The adoption agency agreed to meet us at the Hyatt. All staff were wonderful to deal with and very accommodating! The hotel location is convenient to restaurants, shopping and the interstate. The hotel even agreed to sell us a blanket the new dog became attached to during our stay. We couldn't have asked for anything more!

By , from Illinois on Jan 17, 2018

Review comment responded on Jan 18, 2018

Thank you for taking a moment to share your comments with us. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Kind Regards, Brandon Spellman General Manager

5

fabulous rooms

Business Travelers

My room was HUGE! Couch, comfortable desk, plenty of space, comfy bed. Tech-wise there were plenty of outlets and many input connections to TV. I spent a lot of time in it working when I was there and the room could not have been more conducive to that, nor more comfortable.

By , from Detroit on Dec 17, 2017

Review comment responded on Dec 18, 2017

Thank you for taking a moment to share your comments with us on our Orbitz.com page. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Sincerely, Brandon Spellman General Manager

4
Everyone

Wonderful staff, the beds and rooms are very comfortable, and the hotel is conveniently located. The only negative is that you can hear the traffic from the rooms on the I-75 side. I got used to it but every once and awhile a really loud truck or motorcycle would remind me.

By on Oct 28, 2017

Review comment responded on Nov 17, 2017

Thank you for taking a moment to share your comments and ratings with us on our Orbitz.com page. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Sincerely, Brandon Spellman General Manager

5

quick check in and nice room

Everyone

Just used this hotel as a pit stop for the night- comfy bed, fridge in the room, friendly staff with a quick check in process so I could go straight to bed and an excellent and free breakfast in the morning before I was back on the road! Safe area.

By on Aug 22, 2017

Review comment responded on Nov 13, 2017

Thank you so much for taking the time to write on our Orbitz.com page about your experience during your visit to Lexington! We are so glad you were able to enjoy yourself in our newly renovated hotel while visiting Lexington and specifically the Hamburg area. It's a great destination while visiting Lexington and provides a large variety of shopping and dining! We look forward to the opportunity to serve you again in the future and thank you again for your support of the Hyatt Place Lexington! Kind Regards, Brandon Spellman General Manager

5

overnight trip

Everyone

We were in Lexington mixing work and pleasure. This hotel was conveniently located. The staff was very friendly.

By , from Indianapolis on Jul 18, 2017

Review comment responded on Nov 13, 2017

Thank you for taking a moment to share your comments with us on our Hotels.com page. We strive to create excellent experiences and are glad we could meet your expectations. Come back and see us again soon! Kind Regards, Brandon Spellman General Manager