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Hotel Portal Lençóis

3.5 star property

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Photo gallery for Hotel Portal Lençóis

Outdoor pool, pool umbrellas, sun loungers
Lunch and dinner served
Lobby sitting area
Lobby
Massages

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000
  • Place, Otaviano Alves Square
    ‪5 min walk‬
  • Place, Casa de Cultura Afrânio Peixoto
    ‪7 min walk‬
  • Place, Senhor dos Passos Church
    ‪10 min walk‬
  • Airport, Lencois (LEC-Coronel Horacio de Mattos)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Mezzanino

Mezzanino | In-room safe, blackout drapes, free WiFi, bed sheets

Mezzanino

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Bungalow

Bungalow | In-room safe, blackout drapes, free WiFi, bed sheets

Bungalow

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Luxury Twin Room

Luxury Twin Room | Living area | TV

Luxury Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Presidential Room

Presidential Room | In-room safe, blackout drapes, free WiFi, bed sheets

Presidential Room

  • Garden view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Lençóis

Hotel Portal Lençóis places you within a 10-minute stroll of Otaviano Alves Square and Prefeitura Municipal. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Otaviano Alves Square - 5 min walk - 0.3 miles
  • Prefeitura Municipal - 7 min walk - 0.4 miles
  • Casa de Cultura Afrânio Peixoto - 7 min walk - 0.4 miles
  • Nossa Senhora do Rosário Church - 7 min walk - 0.4 miles
  • Senhor dos Passos Church - 10 min walk - 0.6 miles

Getting around

  • Lencois (LEC-Coronel Horacio de Mattos) - 38 min drive

Restaurants

  • ‪Choperia Catingueiro - ‬8 min walk
  • ‪Cozinha Aberta - ‬10 min walk
  • ‪Cozinha Do Rição - ‬9 min walk
  • ‪Quincas Produtos Artesanais - ‬9 min walk
  • ‪Garimpo Gourmet - ‬8 min walk

About this property

Hotel Portal Lençóis

Hotel Portal Lençóis features an outdoor pool, a children's pool, and a gym. There's free parking and an airport shuttle. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and an arcade/game room.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Ceiling fans and safes are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Jul 12 - Jul 13
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 7 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Lencois
Hotel Portal Lençóis Lencois
Lencois Hotel
Portal Lencois
Portal Lencois Hotel
Portal Lençóis Lencois
Portal Lençóis
Hotel Portal Lençóis Hotel
Hotel Portal Lençóis Lençóis
Hotel Portal Lençóis Hotel Lençóis

Frequently asked questions

Are free cancellation options available at Hotel Portal Lençóis?

Hotel Portal Lençóis provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hotel Portal Lençóis?

As of Jun 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Portal Lençóis on Jun 24, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hotel Portal Lençóis?

This hotel in Lençóis is within a 10-minute walk of Otaviano Alves Square, Casa de Cultura Afrânio Peixoto, and Prefeitura Municipal. You'll also find French Vice-Consulate Building and Oficina do Garimpeiro less than a mile away.

Is parking available on site at Hotel Portal Lençóis?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Portal Lençóis?

Spa services at the hotel include massages.

Does Hotel Portal Lençóis feature a casino at the property?

No, Hotel Portal Lençóis doesn't have a casino.

Will I find an indoor pool at Hotel Portal Lençóis?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Portal Lençóis a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at Hotel Portal Lençóis?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Portal Lençóis have a restaurant with a breakfast menu?

Yes, Hotel Portal Lençóis serves free buffet breakfast each morning from its restaurant.

Will Hotel Portal Lençóis allow pets to stay free of charge?

No, pets aren't allowed at Hotel Portal Lençóis though service animals are welcome.

Are there connecting rooms at Hotel Portal Lençóis?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Portal Lençóis?

The closest major airport to Hotel Portal Lençóis is Lencois (LEC-Coronel Horacio de Mattos), which is 15.8 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Hotel Portal Lençóis?

Yes, every guestroom at Hotel Portal Lençóis comes with a porch/lanai and some offer garden views.

Hotel Portal Lençóis Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 77 out of 172 reviews
Rating 8 - Good. 58 out of 172 reviews
Rating 6 - Okay. 19 out of 172 reviews
Rating 4 - Poor. 12 out of 172 reviews
Rating 2 - Terrible. 6 out of 172 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Tiago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
lame service
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
A equipe e de excelência, e o Hotel é 10
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Katiana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O chuveiro é horrível
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities
Personnel charmant MAIS Chambres négligées. Équipements de l’hôtel très vieux et négligés malgré l’effort du personnel de maintenir les choses un peu plus potables. Un vrai problème au niveau du propriétaire, il semble les pris très élevés par rappport à la condition de l’hôtel
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities
Tive uma grata surpresa com o hotel. Ele estava muito bem conservado, ficamos em um bangalô muito confortável. A piscina maravilhosa, serviço na Piscina tb bom. O café da manhã com muitas opções e gentileza das pessoas que trabalham por lá. A única observação que eu faria é a academia. Precisa dar uma renovada. O parque infantil estava com a Manutenção em dia, mas meio sem gracinha. Mas a hospedagem foi ótima de modo geral e ficamos bastante satisfeitos.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Pedro Henrique

Liked: Staff & service, property conditions & facilities, room comfort
Sim
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Alessandro

Disliked: Cleanliness, staff & service
Infestado de baratas, no quarto, e equipe de limpeza insuficiente, café da manhã deixa a desejar.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa, excelente atendimento
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

TERTULIANO ALVES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo de bom

Atendimento muito simpático. Cama confortável e uma hospedagem silenciosa,
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei muito da estadia e serviço. Muito atenciosos. Porém os quartos precisam de reforma, são antigos.
Stayed 3 nights in May 2025
Verified

8/10 Good

Marcia

Liked: Staff & service, property conditions & facilities
Café da manhã muito bom. Funcionários atenciosos e simpáticos. Solicitamos a troca de quarto por problemas no chuveiro e fomos prontamente atendidas. Hotel com boa estrutura, mas precisa avançar nas reformas já iniciadas para também modernizar os bangalôs.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Cristiano

Liked: Staff & service

Já foi melhor... avalie o custo x benefício.

pontos positivos: - atendimento dos funcionários, em especial João Vitor e o jovem Artur. - espaço verde, tranquilo, ótima piscina, excelente café da manhã. - boas opções de drinks e petiscos pontos negativos: - não confiem no transfer do hotel para o centro. Nos deixou na mão. - ar condicionado com temperatura "fixa" de 24°C. - mau contato de interruptores - o serviço de arrumação do quarto atrasa bastante. Em resumo: o hotel precisa de uma geral no sistema elétrico e renovação de alguns equipamentos, principalmente o da refrigeração. Fizemos queixa da ausência do transfer (tem horários definidos), mas a recepção ignorou nossa reclamação. Não recebemos sequer um pedido de desculpas.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

MARCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa sem nenhum problema! Perto do centro e também perto do Serrano onde é possível tomar banho no rio!
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchegante e ótimo atendimento!

Hotel aconchegante, com equipe experiente e muito atenciosa!
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Flavio J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Hotel bem conservado e ótimo atendimento
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

José Carlos

Liked: Cleanliness, staff & service

Hotel em condições estruturais precárias.

Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer.
Stayed 5 nights in Jun 2024
Verified

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não vale a pena. Muito caro para o que oferece!!

Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Xenia Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Portal perfeito

Local perfeito, atende todas as expectativas
Stayed 3 nights in Oct 2023
Verified

4/10 Poor

gabriel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Gabriel

O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos encantados. Nos sentimos em casa. Café da manhã fantástico e o atendimento excelente. Certamente é um lugar que voltaremos.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities

Sossego na baixa temporada

Viajei no final de maio de 2023. Hotel praticamente nosso na baixa temporada, tranquilo, espacoso. Boa variedade no café da manhã. Se o destino for Chapada Diamantina e descanso, o hotel tem uma boa infraestrutura pra isso. Do hotel para o centro é uma descida de asfalto de 10 min. À noite, tinha transfer de meia em meia hora. Ajudou bastante. Pra quem fez os passeios durante o dia, deixa a noite mais leve. Destaque para os funcionários: todos muito atenciosos e educados. Se prefir tapioca, fazem! Pontos negativos: Precisa assinar na recepção pra pegar o secador (acabei dispesando) e a chave da esteira (academia). E quando chegamos à noite, não havia transfer pra pegar a gente na rodoviária. Faltou ajuda. Não tem esse serviço. Foi chato. Mas tem um taxista, chamado Caio, muiiito simpático que nos ajudou. E foi pontual quando tivemos que deixar a cidade. Enfim, são pontos que podem ser melhorados pela infraestrutura e preço cobrado.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Andréa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

VIAGEM INCRIVEL

INCRIVEL
Stayed 3 nights in Apr 2023
Verified

4/10 Poor

MIRTES

Disliked: Staff & service, property conditions & facilities

Espera mais!!!

Espera mais do hotel Portal Lençóis! Atendimento ruim, total desprezo com o hóspede. Tratamento na recepção bastante ruim, viajei com minha família com isso tínhamos bagagem, contudo nenhum colaborador se predispôs a nos ajuda tampouco a encaminhar ao nosso quarto. Apenas informaram a direção e seguimos à procura da acomodação com nossas malas e mochilas. Tivemos uma boa impressão das Senhoras Camareiras ,que após solicitação, fomos orientados a direção correta das acomodações que por sinal bastante antigas e com aparência de descuido.Um ponto positivo é o café da manhã e transfer a noite até o centro da cidade.
Stayed 2 nights in Feb 2023
Verified

6/10 Okay

Gustavo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Hotel em evidente decadência

É fácil perceber que o Portal Lençóis já foi um bom hotel (tem boa estrutura: piscina, sauna, academia, sala de jogos e espaço holístico), mas está em condições precaríssimas de manutenção (móveis velhos, banheiro com aparência de sujo - embora estivesse limpo - e outros equipamentos em evidente deterioração que já deveriam ter sido substituídos). Além do mais, precisei reclamar três vezes de um vazamento no banheiro para só no final do segundo dia da minha estada darem uma solução. O cartão para entrar no quarto travava. Trocaram por um quebrado e após outra reclamação voltaram a me entregar o primeiro cartão, o que tornava o ato de entrar no quarto uma novela. No segundo dia cheguei de volta ao hotel após a meia-noite e os portões estavam fechados. Gritei e bati no portão, mas ninguém abriu. O interfone também não funciona. Fiquei 10 mins sob chuva e só consegui entrar após ligar para a recepção do hotel do meu celular. O café da manhã é muito bom e o atendimento na recepção é cordial.
Stayed 4 nights in Jan 2023
Verified

4/10 Poor

Antonio Ademir

Liked: Staff & service
Disliked: Property conditions & facilities
Falta de água no chuveiro, água fria que não esquentava
Stayed 4 nights in Dec 2022