2/10 Terrible
Robert
Business traveler
Jan 24, 2026
Liked: Cleanliness, property conditions & facilities
Check-in itself was smooth, and the front desk proudly informed me I’d been “upgraded” to a Mountain View room. Fancy! Except when I booked the room, the description (and photos) clearly showed a bathtub…which was kind of the whole point.
I’ve stayed at M Resort before and enjoyed both the casino and the rooms, so expectations were reasonable. Unfortunately, when I got upstairs, the bathtub had apparently been left behind… somewhere else. No tub. Just vibes.
I called the front desk and spent a relaxing 14 minutes in the phone queue. Which was long enough to reconsider my life choices. I was then told that none of the Mountain View rooms have tubs. Interesting, since I reserved a room with one. I was advised to call back the next day to see if I could be moved.
Spoiler alert: I called back the next day and was again told no. So much for reserving a specific room feature.
To top it off, while the room technically had a “Mountain View,” I saw far more parking lot than peaks. If I wanted an elevated view of asphalt, I could’ve stayed at an airport hotel.
In short: basic room, no tub, no solution, and an “upgrade” that felt more like a “crap…we gave away his room, give him the crap room on the 2nd floor and tell him it’s an upgrade”.
Robert
Stayed 4 nights in Jan 2026