I booked a nonsmoking room, they gave me the ugliest and cigarette stinking room. Asked for a refund in that moment was denied, so sad during on this pandemic stage. Received an e-mail“management denied refund”
Stayed in nonsmoker room and blanket had a big burn. Room needs painting and wall repairs Very poor breakfast
We needed to do a 34 hour reset at a hotel with truck parking. This location fit the need.
Is good for what u pay the stuff are very bad the first room they give me was room # 305 the worst room ever the carpet all burn and smells so bad I went there and complain about it so they did give me better room in from of the pool. The pool was really dirty I believe they don't change the water they have a free taxi I be honest that's the best think they have
Property looked worn out and dirty. Room had a hole in the ceiling. The napkin holder in the bathroom was rusted. The tub had stains in the fiberglass. Outdated, uncomfortable bed. The continental breakfast was awful. I would not stay there again or recommend this hotel to anyone, not even my dog.
Great experience, besides that the room required was a king plus a sofa bed, which they said that was wrong since theyy do not have them available but the staff lady offer us a double queen room instead
The location is great accessible to mall, restaurants and downtown. The hotel is great, I came in contact with three receptionist two were unwelcoming, I had to avoid trying to get any information from reception. the price is a little high for that facility. I had a great time.
I was charge again at the hotel and was not happy with everything there was cobwebbs on the ceiling of the room the chairs in room both were broken and on web site it said they had cribs availiable and lady at front desk said they didn't have any also said noon check out on web site and it's at 11am
Besides of the breakfast that is a mess in the coordination but also for the education of the people, this is a very convinience hotel for etaying with the family, with good attention, clean and very well located, excellent and hugh swimming pool with BBQ grills available. I definetly witll recomend and stay again...
When I arrived at 4:00pm one hour after check in, the maintenance people were changing the compressor on the air conditiner. The commode handle was broken and had to move it a certain way to flush. The shower head was spraying water all over the place. There were no trash bags placed in the trash cans. At least, the beds were clean.
Very good attention, location and price, excellent to stay on shopping season.
THE ROOM I GOT WASNT MADE YET.. AND WHEN I WENT TO TELL THE FRONT DESK CLERK ALL HE SAID WAS "OK"..
short but sweet
El hotel no lo conocía, pero para un viaje de compras exprés en donde prácticamente solo requeríamos un lugar para dormir pues el precio era muy atractivo, te incluyen el desayuno y está ubicado muy cerca del Mall del Norte. La estancia fue cómoda para 4 personas en 1 habitación, obviamente si esperas lujos este no es el lugar para ti, pero las instalaciones están limpias, cómodas, hay agua caliente, aire acondicionado, camas decentes, regadera y tina de baño y hasta un microondas y frigobar dentro de la habitación. Volvería definitivamente a hospedarme aquí pues a Laredo uno regularmente va a comprar y entre más ahorres, mejor.
Americas Best Value Inn Laredo places you next to Imaginarium of South Texas and within a mile (2 km) of Mall Del Norte. This 151-room hotel has free in-room WiFi, free self parking, and a free airport shuttle.
For your convenience, a continental breakfast is served each morning for a fee. For a nice break, mingle with other guests at the free manager's reception.
The 151 rooms have an array of amenities, including microwaves, refrigerators, and free local calls. Guests can expect to find free WiFi and TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ironing boards are also available.
Americas Best Value Inn Laredo features free WiFi in public areas, a meeting room, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
I booked a nonsmoking room, they gave me the ugliest and cigarette stinking room. Asked for a refund in that moment was denied, so sad during on this pandemic stage. Received an e-mail“management denied refund”
Thanks for your great review . Our motivated team of staff are always ready to give their best service to all our guests. we will continue to do that. Please do visit us again.
Thanks for the review comments. We have noted your concerns and will work towards fixing it. Thanks for bringing it to our attention.
Stayed in nonsmoker room and blanket had a big burn. Room needs painting and wall repairs Very poor breakfast
Thank you for taking the time to review our hotel regarding your recent stay. As a VALUED GUEST, we see that there is room for improvement based on your feedback. We also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience we are working on addressing the issues you noticed so that we can continue to improve our hotel operations.
Thanks for your great review comments. Our team is highly motivated to read your comments and will continue to do the best for greater customer satisfaction. Please do stay with us again
We needed to do a 34 hour reset at a hotel with truck parking. This location fit the need.
Thanks for your stay. Please do come back again
Is good for what u pay the stuff are very bad the first room they give me was room # 305 the worst room ever the carpet all burn and smells so bad I went there and complain about it so they did give me better room in from of the pool. The pool was really dirty I believe they don't change the water they have a free taxi I be honest that's the best think they have
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Pool is out of service but it is being worked on. My most sincerest apologies
Property looked worn out and dirty. Room had a hole in the ceiling. The napkin holder in the bathroom was rusted. The tub had stains in the fiberglass. Outdated, uncomfortable bed. The continental breakfast was awful. I would not stay there again or recommend this hotel to anyone, not even my dog.
Great experience, besides that the room required was a king plus a sofa bed, which they said that was wrong since theyy do not have them available but the staff lady offer us a double queen room instead
The location is great accessible to mall, restaurants and downtown. The hotel is great, I came in contact with three receptionist two were unwelcoming, I had to avoid trying to get any information from reception. the price is a little high for that facility. I had a great time.
Sorry for the inconvenience. We will look into your concern.