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Best Western Plus John Jay Inn & Suites

2.5 out of 5.0

Recent guest reviews

The only problem is walls are thin could hear people next door talking all night other than that reasonable.

The staff at this hotel was extremely attentive, pleasant, and accomadating. The only draw back was a constant noise like a hot water heater working overtime, which continued all night.

My family and I stayed here one night. Overall the room and hotel were clean. I would give zero stars for customer service if I could. Staff should make you feel welcome upon check in and at least say thank you when checking out. Neither employees did that. If you don't care about great customer service, and just want a place to stay, this is the place foe you.

The hotel was immaculate! Staff always friendly and the free breakfast was a lifesaver!!!! I came here after barely checking in at the red roof inn down the street and having to cancel my stay after 10 seconds of walking into that roach motel. The Best Western saved our vacation!!!

We were In a Soccer tournament this weekend in Lancaster..the hotel was clean, comfortable and close to the fields. Breakfast was good although there was limited seating. .overall we were very satisfied with our stay and would recommend it to friends and family.

Stayed here because it was close.to hospital. Room was clean but dated. Staff was friendly. Other people who stayed were loud and inconsiderate.

my sonly enjoyed himself.i liked the Jacuzzi and pool. nice experience. enjoyed the free breakfast.

Great room, comfortable close to x-way. Only problem was with TV remote(dead battery)

The room was very nice, and staff was friendly. In room coffee wasn't that great but that if that's the worst part of this stay I'm not going to complain!!!

I was very impressed. Front desk staff are super friendly. Rooms are beautiful.

I use this hotel for business overnight. Breakfast is included, and though nothing fancy, BW always has the waffle maker. Room clean and comfortable. No restaurants within walking distance, have to drive to eat. The divided highway and no u-turns make cross-highway entering a challenge.

Stayed overnight on business. Good facilities. Decent price. Breakfast includes waffle maker. For dinner, no restaurants within walking distance.

I stayed at this hotel for a total of 2 nights. The check-in was timely and painless. The breakfast that was offered was kind of pitiful/lonely looking, not much variety to choose from, had to make your own pancakes, lol. The mattress was a little crunchy and soft, but the towels seemed real nice. There were an ample amount of pillows as well. The air condition was turned off by someone the 2nd day that I was there, not sure who it was, but it got quite warm over night. I didn't see the pool because I didn't use it. There is a Holiday Inn around the corner which looked nicer from the outside.

This is a relatively new property in Palmdale, conveniently located near the 14 freeway. The desk clerks were very nice, but we were originally assigned a room near the elevator even though we asked specifically to be far away from the elevator and the ice machine. It was changed immediately when we brought it to their attention. The room was very clean and comfortable and we had a quiet area on the 3rd floor. The continental breakfast was limited and very basic, which didn't make it very appealing on the second morning. The staff did not always get along with each other, evidenced by an argument between two employees in the breakfast room. We traditionally look for a BW Plus on our trips, but this was not our best stay at BW. We did not look into the amenities, so have no opinion there.

Friendly and helpful staff. Nice comfortable room.

Our stay was very well. We found the hotel to be what we expected and wanted. The location was in a good location. We enjoyed the breakfast and found the food to be very good. It was appreciated to be able to get breakfast before leaving due to our schedule. Otherwise we wouldn't have Hamada time to get breakfast. Thank you.

Very relaxing. Ideal for wife and self. Short trip away from home, (chores), just ate, (restaurants near by) and relaxed, enjoyed views from room window. Enjoyable.

Ideal location for a stop between LA & Mammoth Lakes; also on return trip. Clean comfortable beds, friendly helpful staff complete with good breakfast to send you on your way. Would certainly use [ & recommend ] again. Thank you. Ian MacGrain

Quick business trip. Good location with easy access. Clean new rooms and quiet.

Nothing special but the hotel was very clean, comfortable and a nice size room with a king bed, desk and plenty of storage. the room was practically a suite. Staff was helpful and the mini-breakfast was perfect for on the go.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Balcony

King 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Plus John Jay Inn & Suites

Everyone (2) Business (7) Couples (3) Family (6) Friends (1) Other (2)
3

good but ?

Everyone

The only problem is walls are thin could hear people next door talking all night other than that reasonable.

By , from monrovia ca on Oct 13, 2016

3
Everyone

The staff at this hotel was extremely attentive, pleasant, and accomadating. The only draw back was a constant noise like a hot water heater working overtime, which continued all night.

By on Feb 24, 2016

3

family trip

Families

My family and I stayed here one night. Overall the room and hotel were clean. I would give zero stars for customer service if I could. Staff should make you feel welcome upon check in and at least say thank you when checking out. Neither employees did that. If you don't care about great customer service, and just want a place to stay, this is the place foe you.

By on Nov 15, 2015

5

amazing time!!!

Families

The hotel was immaculate! Staff always friendly and the free breakfast was a lifesaver!!!! I came here after barely checking in at the red roof inn down the street and having to cancel my stay after 10 seconds of walking into that roach motel. The Best Western saved our vacation!!!

By on Sep 23, 2015

5

comfortable experience

GetawayWithFriends

We were In a Soccer tournament this weekend in Lancaster..the hotel was clean, comfortable and close to the fields. Breakfast was good although there was limited seating. .overall we were very satisfied with our stay and would recommend it to friends and family.

By on Feb 10, 2015

4

close to hospital.

Singles

Stayed here because it was close.to hospital. Room was clean but dated. Staff was friendly. Other people who stayed were loud and inconsiderate.

By on Feb 3, 2015

4

nice family trip

Families

my sonly enjoyed himself.i liked the Jacuzzi and pool. nice experience. enjoyed the free breakfast.

By on Aug 13, 2014

4

palmdale stay

BusinessTravelers

Great room, comfortable close to x-way. Only problem was with TV remote(dead battery)

By on May 16, 2014

4

nice place

Families

The room was very nice, and staff was friendly. In room coffee wasn't that great but that if that's the worst part of this stay I'm not going to complain!!!

By on May 6, 2014

5

excellent and beautiful bw hotel

BusinessTravelers

I was very impressed. Front desk staff are super friendly. Rooms are beautiful.

By on Dec 27, 2013