Norbreck Castle Hotel3.0 out of 5.0
Recent guest reviews
I once stayed in an abandoned military dormitory in a remote corner of the Ukraine that was a better quality experience than this hotel. Staff all look like they are one bad guest interaction away from going on a killing spree. Large signs stating abuse of staff will not be tolerated set the tone for the experience here, the signs are needed as expectations are not met. I packed especially low expectations of this hotel, but there was a conference here and the wife booked the hotel as it was there (she has had her hotel booking privileges revoked as a result). We arrived with an early check in paid for, turns out that means 1pm not 2pm as normal so 12:30 meant we couldn't check in, well we could, but couldn't get the room key until 1pm. I asked if we could leave the half dozen items of luggage including £5k worth of laptops only to be told yes, yes we can.. but the luggage room is unlocked.. so no, no we won't.. I had to schlep back to the car with luggage, then hawk the laptops around until we could check into the room. The hotel itself looks like some North Korean interpretation of a 1950's Soviet castle, a pool outside seems to be an art installation depicting the Fukushima debris slick!, Upon hitting the entrance it feels like one is outside a smoking research clinic, it stinks,, the inside is as bad, dated, under-maintained by tired looking maintenance staff (painting the forth bridge springs to mind), I tripped on the acres of poorly fitted carpet at least 5 times over 24 hours as the floor undulates and the carpet isn't fitted tightly. There is food on offer in the lobby area but it's painful, it's not even truckstop quality and it's not cheap either, the guy serving it was only one shirty customer away from a breakdown, he was short with people, but the kind of short that you can see he was feeling overworked, underpaid, and not valued by the hotel at all, he told us it was a 40 minute wait for toasted sandwiches, and it wasn't even rush hour, I got a crap coffee, not even McD's level for £2.50ish, bag of crisps, and a scone, which was dry, tired and pleading to be put out of it's misery. Not sure on the breakfast or lunch as that was served in a separate area I didn't venture into. We ate later in a private function and that was actually pretty good, but I got the feeling that was catered out, I could be wrong, if so why is the food elsewhere so poor!? The rooms were not great, the toilet was dirty, stained behind the lid, the bath had hairs and what looked like residue from drilling on it too around side/back. On the plus side the shower was amazing! It didn't compensate for the lack of thorough cleaning though. The bed was good, although squeaked at every move, other guests we knew who were staying complained of dirty rooms, moving between 1 and 2 times and some giving up trying to get a clean room. It must have been a good hotel in the 80's but isn't now, clearly in a death spiral, I'll be surprised if it's still open in two years, even at £40 a night it was not value for money. In short I'd sleep in the car if I only had this as a choice and every hotel, guest house, tent, lockable public toilet, shed etc. was occupied.
Hotel very tired looking. Guests smoking in rooms, all you can smell is cigarette smoke as you walk along the corridors, smoke alarm going off through the night. Staff were pleasant enough. Hotel has obviously been nice in its time, but sadly no longer.
The plus points are that reception was friendly and quick, and there was a lot of clearly presented information about local transport, Christmas church services and the various hotel entertainment. the room was adequate and mainly well heated ( but centrally controlled, not controlled by the guest), but furniture very dated. very slow and small lifts-totally inadequate. this is a huge resort style hotel with very wide corridors and even a cinema. the sheer size makes maintenance very difficult, and huge competition in the town leads to room rates which are too low to generate money for much needed large scale investment. but that is no excuse for the antiquated method of giving non-,negotiable meal times- in practice not enforced. buffet meals were adequate, if uninspiring. presentation was poor, and no evidence at all of a chef-just cooks. in the brochure Christmas day dinner sounded good with a range of choices for each course. in practice no choice at all (the brochure was a lie), and utterly inspiring- a total let down, even catering for over 1000 is not an excuse. very poor. a little more effort in the catering would go a long way to paper over the wider problems of this hotel. overall hard to recommend this hotel. WiFi only in public areas and even then often sluggish
If you have a choice whether to visit this hotel - choose wisely!! We attended a photography exhibition so had no choice. The organisers had a choice and why on this earth they choose here only they will know.... I bet their American guests were astounded. The piles of fag ends around the front door, grimey and dirty entrance, thread bare carpet, and stench (yes stench) are all clues before you even reach the interior. Thankfully I cannot rate the bedrooms, but the conference facility, general areas and toilets are simply a disgrace and an embarrassment to Blackpool as a resort and the UK YOU HAVE BEEN WARNED .....
Don't know what it is about the Norbrek but as a couple my husband and I are always drawn back there!! Yes there is paper peeling off the walls and old fashioned furniture but as we only paid £59 for two nights how can we complain?? We have paid £20 for a piece of grass in the Lake District on which to pitch our tent!!! Have visited the hotel numerous times and I love it's little pink turrets!!! Who wouldn't want to stay in a wing called 'Norcalympia'!!! Stayed Thursday and Friday last week and the weather was atrocious however our room was as warm as toast, the bathroom looked like it was brand new and we have lovely fresh bed linen and pristine white towels! Put a 'do not disturb' sign on the door for Friday morning however was delighted to find outside our door (when we did get up) 4 lovely new fresh towels and fresh coffee, tea and milk supplies! We used the pool, sauna and steam room on the Friday and for a surcharge of £4.00 found it to be excellent value! We also enjoyed the cabaret on both nights of our stay, the 'crew' were excellent with numerous costume changes and worked really hard! Come on people if you have only paid £30 a night how can you complain!! Will most definitely be back again, additionally there is never a problem with parking unlike the central areas of the Fylde Coast!
Stayed here with my partner and child for an impromptu visit to Blackpool for water park and pantomime. Safe to say we won't be staying again. Paid £40 for the night (this should have been an early warning signal in itself). Arrived on a freezing January afternoon, hotel reception was busy (surprisingly now I look back). Paid for a buffet dinner at reception. Went to our room which was absolutely freezing radiator stone cold. What we thought should have been a room with double bed and bunk beds was one small double, a single and a camp bed at the foot of the double. Furniture was old and clearly well used with dents and stains everywhere. The sheets were clean however. The buffet dinner was horrendous, reminded me and my partner of canteen food. AND NO KIDS OPTION! Daughter was frozen that night so we had to use blankets from car journey to supplement her duvet. Asked reception to turn on heating at 6pm we were told it doesn't come on until 9pm!! I waited up until 10pm and still no heating! The room was on ground floor level too. Moral of the story- you get what you pay for.
We were 2 couples that had booked into this hotel for 2 nights. We have our husbands in wheelchairs, we were directed to our rooms, which were the only disabled rooms in the annex which was a 5 minute walk from reception through cold damp corridors with wallpaper hanging off and mould on walls. The bedrooms were Cold damp with damp walls papered over dirty bathrooms and rusty radiators. We returned to reception where they gave us 2 more keys to rooms in the same area, but still the same quality rooms. All disgusting, they said they could switch the heating for an hour for us, it was horrible I would not have put a dog in those conditions. Luckily they gave us a refund and we found a fantastic hotel that was clean and warm.
We Walked in & right back out again my partner broke he's golden rule not checked room first & at £200 for 2 nights I've got to say hostels are cleaner would not recommend to anyone except to say don't go there
Stayed at this hotel food is buffet style and very high quality staff were clean and friendly room and bed smelled of cig smoke but the room bed and bathroom was spotless only complaint was the timings around dinner and 2 for 1 drinks, 2 for 1 drinks was 6pm till 9 pm and dinner was 7 pm it would make more sense to have dinner at 6 and 2 for 1 drinks from 7 till 10 also arrived at the hotel at 12.15 couldn't get into the room till 2.30 then had to be out of the room for 10.30 even though coach wasn't leaving till 1.30 I'm sure between national holidays and Britannia hotels this could be sorted very easily ,we did have a nice time and we will return evening entertainment doesn't start until 9.45 and is only on for 45 mins to 1 hour the 2 for 1 drinks you have to buy 2 of the same drink you couldn't get 1 pint of bitter and 1 pint of lager even though the prices are the same you have to have 2 bitter and 2 lager so one goes flat which encourages you to drink quicker there are signs around encouraging you to drink responsibly during the happy 3 hours the hotel could help drinking responsibly by letting you order 2 different drinks at a time
Cigs butts on floor been there since we come, wallpaper missing on walls, window with view looking at a steel shed.TV signal very poor in bedroom. No WiFi in bedroom at all. Carpet in places worn and taped up. Not recommended at all. Food very cold toast like rubber. Bacon burnt.
Located within a mile (2 km) of Moor Park Swimming Pool, Norbreck Castle Hotel is within 2 miles (3 km) of Genting Casino Blackpool. This 480-room, 3-star hotel has an indoor pool along with free self parking and a fitness center. Also close to this Blackpool hotel are Cleveleys Front and Gynn Square.
Enjoy a leisurely bite to eat at Castles Restaurant, the hotel's onsite restaurant. You can sip a beverage at the coffee shop/café. Start your day off with full breakfast, available for a fee.
The 480 rooms have coffee makers and desks. For entertainment, guests can enjoy TVs. Bathrooms offer hair dryers and free toiletries.
Guests staying at Norbreck Castle Hotel enjoy an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.
Reviews from Trip Advisor
24% of guests recommend this hotelTotal of 5455 reviews