Norbreck Castle Hotel3.0 out of 5.0
Recent guest reviews
I book the hotel and it was £200 for two nights. Look really lovely on the Internet. From the minute we turned up . The teams uniform was so unclean and the team were not interested in the customers or there jobs. There was rubbish all over the reception floor. I'm not going to go on, but it went from bad to worse. Please please do not stay here ever it will destroy your break and you will be so upset with the way the staff are along with the cleanliness of this Hotel.
My friend and I stayed for one night, mid-week, in September when all the school kids were on holiday. When booking on line I found it surprisingly cheap and wondered why. After visiting there I now know why! It was very exciting to step off the metro opposite this fantastic-looking hotel that looked like a castle a with a swimming pool so we happily crossed the road and entered inside. Immediately we were faced with a queue of visitors and their children of different nationalities. I decided there and then I wouldn't attempt to use the pool. We were surprised to see so many people queuing up and thought it must be a very good hotel. I think the reason for the queue was because the booking-in process took so long. When it was our turn I found the reason for the delay was due to having to pay in advance, and naturally that takes a little while. After getting through that we were hungry. No problem, they told us. To the left of us was the restaurant, but it was closed mid-atternoon so we were directed to a cafe further to the left where we also had to pay up front (in cash, no cards) before they'd serve us anything. The tables were old, wooden ones that badly needed re-varnishing, and the table we got was uneven which didn't help. Having fed, and in fear and trepidation, we went to find our 'double'rooms, only to find that they were extremely small and faced the back of the hotel. I later found out that even the windows facing the sea were of the same size - small and cramped. At least the TV worked. The bathroom was O.K.and a bath mat was provided, but no hooks on the door to hang anything up, only a weatherbeaten window ledge. There was nowhere else to put my wash bag or toiletries. The bed was big, and I must say it was comfortable. However, the carpeting and furniture was old, as was the window that refused to open. I suppose it didn't really matter as we were only there for one night. After coming back from visiting the amenities of Blackpool it was about seven o'clock and we were hungry. I was surprised to see people queuing up to check in at that time. By the time we'd washed and changed for the evening we were looking forward to dinner, but when we arrived at the main restaurant it was closing. Once again we were directed to the 'cafe'. Even that was disappointing as they'd just turned off the oven so we couldnt have anything hot. We could only have a sandwich. At least we had the Bingo to look forward to, but when that started all the kids in the lounge were making loud noises and we could hardly hear the man calling out the numbers. He asked the parents to keep their kids quiet but they didn't, which spoiled the whole thing for us. We couldnt wait to leave the following morning after eating a buffet breakfast while the restaurant was still open, but even then the hotel had the last laugh as there was nowhere to safely store our luggage while we had a last morning in the town. We were directed to a large, empty room with no-one in attendance and no locks on the door, to store our luggage. We had to leave it there unattended and just hope that no-one took it. They didn't, fortunately, and so ended our one-night stay at the 'Castle'. They should have called it the Norbreck Dungeon. Heaven help all those pour, innocent souls that pass through its doors!
Sad Dirty Place First room we were given had double bed pushed in to corner so you had to clime over one another to get in bed I was told this was a superior room after pointing out my wife was disabled was offered a suite this had a bed that could be accessed from both sides and had a large room attached with three single beds in We had to take covers off these as bed sheets were so thin and it was so cold in room broken fitting dirty room and poor house keeping are the norm here no vacuum was used in the room bits on floor on entry stayed there ,used bar of soap in shower and dirt on all surfaces for livley hotel read police and ambulance service there every night of our stay child friendly read kids fighting evey time we went though reception Buffett breakfast was well fingered we watched as people tryed food off of serveing spoons ect as no staff overseeing cold tea and coffee from urn did not eat here after this smokers crowd round entrance at all times outside looks like disused bingo hall Wifi rubbish and no information in room one memeber of staff was realy helpfull and our thanks do go to her given choice of tent or this place ill bring the tent tram stop right out side
This hotel is absolutely disgusting I have never been to anywhere so filthy in all my life and the staff that we met don't have a clue about customer service, avoid at all cost My partner and I after checking in and going to out so called room quickly turned around out the room and went to reception and checked out and managed to get in to a guest home in lytham. we spoke to the manager who said we would get a full refund and all we had to do is contact the company we booked through and he would explain about what's happened and that he is happy for us to be refunded and now we are in November, the company we booked through are saying the norbeck have denied saying they will refund us, we are now taking this matter further. Save your money and Do yourself a favour and avoid this so called hotel.
We decided to book a last minute trip and found this hotel. We arrived at 9pm and went to our room, as soon as we opened the door there was a smell of urine. The room was dusty and the bathroom smelt even worse. Bed was clean but that was about it. We went for a few drinks downstairs and the barmaid didn’t serve us with the correct drinks. Beer was flat and glasses were dirty. We ended up getting a take away to try and mask the smell of the room. View was of the sea and a pond of rubbish. Whole hotel needs updating and cleaning! No one on reception during check out guessing this is to avoid complaints! Local taxi drivers described colditz (prison) and we think prison would of been better! Would not recommend this at all!
I will start with the good stuff the staff were friendly and helpful, however the hotel needs freshening up a bit my room was adequate clean bathroom but the bed wasn’t comfortable and was too small for my 6-2 frame. They need to do something about the wind whistling through the windows (that although shut!) woke me up each morning. The food was was ok despite being busy. A few more bar staff wouldn’t go a miss! But I had a good weekend.
From the pit of gruel, this has to be the WORST hotel in the world, I have experienced for 84 pound including breakfast. Well let me start with the car park. I nearly lost the car into a deep hole in the car park as the right front axle sunk as i didnt see what was coming. There where no spaces for the size of the hotel to park. Once i managed to find a place to park, we got out of the car after 320 mile journey, to be greated toa crime scene wherw the steps where only accessible from one side. I had booked a suprise night away for me and the misses to have some us time. As i entered the main entrance, i noticed it look very old and worn on the carpet, walls and everywhere. I was after fove.montues of waiting presented with a welcome greeting and told that yhe hotel had a massive pool tournament on and not to dine in the hotels restaurant. It was really busy witha mixture of different people and families. This reminded me of the old greek days where thngs seems to be getting worse. I was given my room keys and we where told to follow the signs to Balmoral wing. I walked througj the bar area whrre the tables where dirty with a old smell of stale beer and very tired furniture. The pint of lagar was awful and had a old taste to it. We started to walk through the hotel and it just got worse. The hotel was so bad i was really hoping tgat the rooms where better . There was signs of damage and no decorations for over 30 years. We got to our room and it was like a horrow story. The furniture had looked like it had been pulled out of the skip and there was dust and grime on the windows and draws. I kept saying to my wife. Oh my god oh my god. I have been travelling around yhe world and this had to be the worst ever. I will be writing to trading standards and the health and safety executive, to get this hotel shut down until certain standards are met. Norbeck hotel staff better be prepared to ne looking for new jobs as they should except this . The giy who gave us the advise gave us a FULL REFUND and i walked out hungry no happy and glad that i had decided to leave. To sum up Hotel scored 0 out of 10 This is a hotel that is not fit for animals besides people.
Difficult to put into words what a wonderful time my friends and I have had at the Norbreck Castle. The warm welcome, the seamless checkin, the on point decor and warm cosy feeling you get in entrance. I for one was very impressed with my double sea view room with the added bonus of the gaps in the windows which almost made the outside seem as though it was in your room. The water feature in the bathroom has to be mentioned as who doesn’t like a drip coming through the ceiling whilst brushing your teeth twice daily. Hurdling over the toilet pan to enable you to close the door while you attend to your business was just another added treat. Personally I have been fortunate enough to of traveled to many luxury award winning resorts around the globe such as; Sandals resort Barbados, the Burj Khalifa Dubai to name a few and I have to say they the Norbreck is on par with such resorts. Very few hotels could hold a candle to the norbreck which seems ironic as you need one to see where you going in room 342 because despite asking several times the lights still do not F@@king work. We will be back.
Great location on the sea front with a tram stop over the road. We booked in for 3 nights with my children & parents. I can’t tell you how disappointed I was with our stay. All of the former grandeur has been left to crumble and rot. The entire place needs an overhaul and deep clean. All the public areas were filthy and looked like they have not been cleaned in any way for years. Our first room was utterly disgraceful, filthy and mouldy. The only clean element were the bedsheets. After complaining to the girl on reception who was of no help at all, we sought a Manager who found is an alternative room. This was clean, but dated, with none of the curtains covering an entire window! We had the sound of running water from 9pm until the morning, presumably in the pipes. Breakfast in the dining room (canteen) was what you would expect in a greasy spoon cafe. The floors were sticky and we struggled to find chairs without some kind of mucky mark on! The car park was strewn with litter. The pool was clean and pleasant. I have complained to Britannia Hotels customer services....still awaiting a response. Overall, extremely disappointed and annoyed at having spent a decent amount of money on it.
We were on a cheap deal with National Holidays so overall it was not bad, things do need doing though. Lots of repairs to do and the seating area along the front is lovely when it is not windy. When windy all the smokers stand with external doors open and a gale blows through this front area and along the corridors. The fire alarm went off at 3am one morning for a short spell which we ignored, when we got up the room was cold and there was no hot water. Another customer told us about the fire alarm going off when they were here before. A couple from Whitby in the next block on the top floor lost heating and hot water for much longer than us. The bed springs were sticking through. We had 99p drinks from 6 till 9pm, Tetley's bitter and red wine were very good, spirits were very small. The National Holiday's coach broke down as it was leaving the hotel on a day trip, they got it going again only to break down at Bispham traffic lights!! Faulty towers springs to mind.
Reviews from Trip Advisor
24% of guests recommend this hotelTotal of 6062 reviews