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Norbreck Castle Hotel

3.0 out of 5.0

Recent guest reviews

Hotel is good, food 100% had lovely evening meal a good choice. Breakfast also good lots of choice. Room was clean. Tea , coffee . Kettle in the room. Free parking. the bus and trams stopped outside hotel.

I cant say much more .... really, if this is all that is available then I would suggest staying at home or sleeping in the car! This was without doubt the worst hotel room I have been in, with the exception of the first room they offered which was beyond description.

We had a 2 night stay here for a rock n roll event. The ballroom and dance floor were excellent and we had a really good time. However, the hotel is really bad! The rooms are tired and a bit grubby. The view from the window was awful, an abandoned wheelbarrow and piles of rubbish. We couldn't see the view that well though as the windows were so dirty. I would guess it has been years since they were cleaned. Good points - Linen was clean. Bed was comfortable. Room was warm. Shower was good and plenty of hot water. Staff were all polite and friendly. Breakfast was very good. Dinner was noting special but plenty of choice and tasty.

We have just returned from staying one night in this hotel. I booked this hotel with reluctance after reading some of the reviews, I didn't think it could possibly be that bad- but it was. On checking in there was a woman complaining about the mould and dirty sheets in her family room. On entering our family room I was very apprehensive. The bed sheets were clean as was the bathroom, so we made do as I knew there was no vacancies in any of the other hotels I'd looked at. The whole hotel needs a complete overhaul and cleaning from top to bottom. I certainly would not recommend this hotel to anyone!

rooms not as advertised, dark and miserable, could not see out of windows they were filthy, tissues on floor, bathroom basin and toilet were dirty, if we had not been on a coach break and drove we would save went home. food was good,

I seriously cannot believe this place is classed as a hotel the place absolutely stunk and looks like it's not been decorated for 30years we were given a room on the ground floor with no windows!!we went to reception and joined a queue of at least 10 people who were all disappointed with something about there room we decided just to leave there and then with a refund I cannot even give this place 1 star!!

The hotel needs mega bucks spent on it to bring it to a decent standard and in this day age who is going to do that?! There are so many hotels in Blackpool that there is so much competition so I guess Britannia Hotels have decided to aim at the budget market. Yes the furniture everywhere needs updating and everywhere needs decorating etc etc. But our rooms and bathrooms were clean. Clean towels and plenty of hot water. We had dinner/bed and breakfast for £56. The buffet dinner and breakfast was okayish for the price. The staff we dealt with were extremely helpful. Must be hard for them to remain cheerful when everyone is complaining and guess they run staff on minimum levels. So I think you pay your money and take your choice. £56 at the Norbreck or £150 at the Hilton up the road with just breakfast! And be grateful that our circumstances allow us to stay at higher class establishments. Not everyone is as lucky. We stayed last night and hotel pretty full so guess that for some people it suits.

Honestly have NOTHING good to say about this hotel !!! booked this hotel after seeing it on booking.com. It was portrayed and pictured to be a large , family friendly , good value establishment, I thought this would be ideal for our short mid-week break , how wrong was I . We lasted 3 hours and in that time had been to reception to complain repeatedly !! Our room was freezing cold, dirty and had only one cup for tea , firstly I asked why there was no heating to be told , it will be turned on for a few hours before bed as it was company policy to NOT put heating on in Summer {must add this was 13th September and there was a storm warning in place } but they could supply us with blankets , was I supposed to go to my bed at 4 in the afternoon to heat up ? and I would have a cup sent up to the room , whilst waiting in my cold room for the cup so we BOTH could get a cup of hot tea I looked around the room on inspection it was dirty, the badly stained duvet cover was poking out of the bottom of the bed , which made me want to see what was underneath the top cover , the cover was full of stains , even some that looked like blood , I was horrified at the thought of sleeping in this , the bathroom was no better , on the wall there was a splatter of poo , maybe from a child , but surely this should have been cleaned before a new guest arrived ? , after waiting 3 hours in a cold dirty room went to reception , had to wait in a long queue where a LARGE number of guests were complaining about several issues . Decided there and then this was not good enough , I asked the same receptionist where the cup was as we had been waiting 3 hours for it to be told 'housekeeping ' would bring it when they start their shift which would be soon , unbelievable, decided I had enough and wanted to speak to the Manager speaking to the Manager , I told her of my complaints and this was unsatisfactory to be told in a rather curt manner if I didn't like it I could leave , get my money back but I had to leave instantly as my room needed to be put back on for let . I reminded her that I had just traveled from Glasgow , it was a storm outside and I would be out in the rain looking for somewhere else , she then gave me half an hour to leave , this Manager offered no apologies or even tried to rectify my complaint, the WORST CUSTOMER SERVICE , I have EVER encountered , we left 10 mins later after booking into the' Imperial Hotel (which was lovely with excellent customer service ) , with a full refund , the taxi driver we got on the way to the Imperial told us it was not uncommon for people to leave as it was nicknamed by the locals as :Colditz Castle' which sums it up perfectly .Oh ps the free WIFI which is included in your stay is only 20 mins a day after that you pay !

This hotel has absolutely no pride of ownership and has not been attended to in a very long time. It was dilapidated and filthy, with very few amenities - which you had to pay extra for. No AC, No fans, No laundry/drycleaning, No free wifi. Fees to use pool/gym. I was embarrassed for the cast of Outlander that their fan event was held here. The location is great - if they would remodel and clean it up it would be a nice facility.

Oh where do I start, shocking from the get go. Car park is atrocious and riddled with pot holes which you couldn't see as large parts of it were flooded, the general 'welcome' of the place was far from welcoming, check-in took half an hour with 1 girl seeing to coach parties, 1 dealing with other guests and 2 doing nothing at all. Huge queue for the tiniest of lifts so we were forced to take the stairs which don't feel the safest. The furniture in the room is very dated and showing signs of its age, the room itself is in desperate need of some modernisation and a lick of paint, all of the fixtures and fittings in one way or another were damaged or broken , cracks in the walls along with marks from furniture, beds highly uncomfortable & Windows were draughty and adorned by ripped curtains. The bathroom is bijou and horribly cold with no heating in there what so ever and nowhere to charge your shaver, we couldn't even close or lock our door as this was broken. Now the best part, breakfast is a buffet style all you can eat but after one plate that's all you can stomach, I bet dog food tastes better. Breakfast is £8.50 and it literally is the basics and the cheapest nastiest ingredients, sausages were deep dried and full of grease and the toast was stone cold and guest were handling food with their bare hands due to a lack of utensils. In short I wouldn't pay for homeless person to stay here let alone come back, it truly is a dive and the scathing review is justified in my opinion. I've stoped in places all over the world and this is the worst place I have ever stayed

Room options

Double Room

Full 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Twin Room, 2 Twin Beds, Ocean View

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

24% of guests recommend this hotel

Total of 5905 reviews