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Norbreck Castle Hotel

3.0 out of 5.0

Recent guest reviews

I was at a football tournament last weekend in this dungeon my room didn't have a window,it was that dirty the rats wore boiler suits the Hoover had mudflaps and Julio igeleas wore the same clothes for 4 days

** Please do not stay here, AVOID AT ALL COSTS ! Awful stay, paid £60 for a room, awful room full of dust, holes in the wall, live electrical cables hanging out of bed side lamp, dressing table door hanging off, carpet from 1867 thick with muck and dust. Complained and got offered a £10 voucher to stay again, followed up with a complaints process and got no where! Staff at the hotel are rude and un friendly and the shift manager was just about laughing in my face when i was telling him about the live electrical cables! We got into a taxi in blackpool and it is very well know for being called the **** hole ! AVOID THIS PLACE !!!!!

OK, so booked this for myself, my mother, sister and niece and we had a family room with a double bed and en suite in one area and a door to 3 single beds in another area. I then read some reviews and regretted the booking but went ahead as it was only one night. To be fair the hotel is dated, the single beds were a little creaky and the wardrobes, drawers etc very dated but it was clean and we slept well. It was only £86 for the 4 of us and a buffet breakfast so to be fair we got good value really. It isn't half as bad as some of the reviews make out and for a cheap overnight stay is absolutely fine - probably actually a better standard than most of the b and b's in Blackpool. The staff were really nice and friendly and as I say it was clean so all in all an ok place to stop off

I returned to this hotel for the first time in over 20 years with some trepidation. This is a big hotel which needs a lot of investment to modernise it, but we still had a fun stay as part of a big event. The best asset has to be the staff who were friendly and tried hard to do their best with what they have to work with. Despite the tired decor and obvious need for renovation the shower was super powerful and the food in the restaurant buffet was tasty. There's a great seaview from the hotel front and the Norbreck tram stop couldn't be more convenient for a ride to Blackpool. It also has a nice pool. For the money (not much) I'd much rather stay in a faded grand hotel than a soulless budget chain.

We stayed here while in Blackpool for a football tournament like many others. Now let's get things straight.... if you are looking for clean fluffy towels, crisp Egyptian cotton bed linen and free fancy toiletries to stuff in your luggage coming home....then this isn't the place to be. The walls have holes, the dispensers have no soap and your feet basically stick to the carpet but it made our trip even more memorable. Kids were able to run riot, you could eat your dominoes and not have to worry about fitting it in an overflowing bin! Also didnt have to swt your alarm because the fire alarm woke you anyway so you never slept in. Look folks, it really is a dive but it served it's purpose for us all this weekend and for that I had to give it 3 stars ⭐⭐⭐☺

Good morning, In all my life I have never stayed in such a disgusting building. Me and my son stayed over this weekend for the football tournament in Fleetwood and I cannot believe the state of the hotel and as the parent company I cannot believe you have allowed the hotel to fall in to such disrepair. The room I stayed in (850) was filthy when we arrived and there was mould all over the bathroom and the sewage smell was disgusting. I came home yesterday and me and my son has bites all over our bodies from the smelly bed we had to sleep in. My son is prone to wetting the bed and when he had an accident I removed the bed sheet and the mattress was horrible and the only thing its fit for is the bin. the bedding wasnt replaced and I had to go down and request new bedding which was thrown on the bed and i had to put it on the bed myself. I also had a shower on sunday morning and when I opened the towel it had marks all over where someone had been wiping their backside and it was not cleaned properly (ABSOLUTELY DISGUSTING). Also the rooms around me were in worse state than mine. one of the parents in our group went in to her room and the radiator was hanging off the wall (Do your staff not inspect rooms before guests arrive?) The room next to hers had foul water streaming down the door and there was a large puddle sitting on the carpet which meant they had to step on it to get in to their room. This is only a fraction of problems with rooms that our group had to endure and I am extremely unhappy that we had to be put through this. Also with regards to other complaints I have there was several fire alarms during saturday and sunday night and the staff did not have a clue what to do! There was no procedures the fire service wasnt called and Guests didnt know what to do as some of them were still in their rooms and staff were saying it was ok to go back in and some were saying to stay out( Also they didnt have radio's to communicate with each other). This hotel is another Grenfell waiting to happen and if Brittania Hotels do not invest in modernising the hotel I would highly recommend closing it before there is a serious incident at the hotel. One thing I will say is one of our party had free Mushrooms in their room which I think is considerate of the hotel to allow them to grow!!

What a dump this place is , if you sent you son for the competition on the May Day bank holiday weekend and you weren’t there then think about your kid running riot throughout the night setting off fire alarms and making other people lives misery, a few of the clubs I think were first timers like us and were great but some people who been there there before get drunk let the kids do what they want , one feral family had a dad (well I call him a dad) one morning had a spliff in his hand and a can of fosters @ 9 in the morning, on the Sunday morning one coach had a can of Stella in his hand @8 in the morning taking to his team effing and jeffing ,if you need to get rid of the kids for a weekend send them here, the hotel say ring 0 and they will come but either they don’t answer or you phone won’t work 😳

Wow!! We were staying for a football tournament and had not read the reviews. This hotel has definitely seen better days, it’s unkept, unloved and makes fawlty towers look like the Ritz. Our first room was in the words of the hotel ‘not finished’ I’ll let you judge for yourself. They did move me but the room had a tatty chair, a shower which looked more like it should be in a prison than in a 3 star hotel and the bedding and towels had marks on them. Our toilet doors handle was snapped off and it ripped my husband’s Hugo Boss polo shirt and scraped all his back. This hotel is really in need of a complete revamp the carpets are dated and dirty, all the glass is dirty and it is really quite an embarrassment for a 3 star hotel Avoid at all costs!!

Never ever!!!! In my entire life have I experienced the horror that is the Norbreck castle Hotel Blackpool.the building is surely on the list to be condemned immediately.from the slum rooms you are put in to the awful dank communal areas sullen downtrodden staff that are begging to be released it has to be the worst place I have ever had the displeasure of staying.i was unfortunate enough to be at said hotel due to my son taking part in a football tournament(otherwise would have left) other participants children were left to run bloody riot fire alarms at crazy o’clock numerous times,that coupled with utter filth made for 3nights of sheer hell from the United Kingdom’s most humiliating excuse for a family are now home in bonnie scotland with flea bites as a parting free gift.please someone close it down before it single handily contributes to an outbreak of the plague.Disgusing.!!!!!

You pay for what you get...needs a fair few million spent on it...could have done with a few more cleaners overseeing everyday challenges that the hotel gets thrown at alot when it full...staff were friendly though...we were there as part of a long weekend kids football comp, so the hotel was just a base for san Miguel an snoozing.... I was alittle surprised on my first shower when the whole tap come off in my hand😄😄😄. Probably the worst hotel ive stayed in...

Queens Promenade Blackpool England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Norbreck Castle Hotel places you within 2 miles (3 km) of Genting Casino Blackpool and Cleveleys Front. This 480-room, 3-star hotel has an indoor pool along with free self parking and a fitness center. Also close to this Blackpool hotel are Gynn Square and Warbreck Hill Government Offices.


Enjoy a leisurely bite to eat at Castles Restaurant, the hotel's onsite restaurant. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is available for a fee.


The 480 rooms have coffee makers and desks. Guests can expect WiFi and TVs. Bathrooms offer hair dryers and free toiletries.

Property features

Guests staying at Norbreck Castle Hotel enjoy an indoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Standard Double Room

Full 1 | Sleeps 2

Double Room, Sea View

Full 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

24.0% of guests recommend this hotel

Total of 6272 reviews