Sunray Tahoe Hotel2.5 out of 5.0
Recent guest reviews
I think this facility was going through new ownership/management. There was a lot of construction and confusion as to which rooms were available. We eventually were able to get things straightened out. The beds were not very comfortable and the tv didn’t work very well. The office staff were nice and tried to be accommodating.
We need a room that night when my friend check in and ask them if they can accommodate us. The guys was really nice and even give us same rate with my other friend. He said he feel bad since we have baby. The bed is comfy. But overall thank you for having us when we don’t have place to stay since Days Inn messes up on us
Not very appealing; our room entrance was in a dark alleyway. Room was very small and a lamp was missing. The front desk area was shabby. Breakfast was bare bones. About a ten minute walk to the lake beach.
Sunray Hotel was easy enough to get to, but a disappointment once inside. The rooms were not maintained well and outdated. Lacking amenities and sufficient parking, the musty smell in the rooms was the final nail in the coffin for the facility. The owners command of english further complicated having things smoothing out.
If you're bar isn't too high, it will pass. -cons: Hair in shower soap dish, shower head barely shoots water, temp of water changes sporadically, make sure to bring shower shoes, remote control greasy, cigarette burn hole and hair on sheet (under the cover), electrical outlets not near headboard (for people who own electronic devices), generally old school... SEE PICS!! -pros: toilet and sink clean, close to restaurants, has fridge and microwave, does not smell at all like cigarette smoke!!! -misc: vents in shower stall... surely for the heater... but was weird when I turned on hot water to warm up the floor tiles, and water shut itself off after a few mins. I'm certain it's to save water (great for environment!) but I did look for a camera... LOL.
We booked this place on Hotels.com, who we have had a lot of luck with. Well, our luck finally ran out! Upon arriving at the hotel (laughable term really), my wife went on to check in while I unloaded. She came out and told me she had a bad feeling about the room because the lobby area was a giant mess. Sure enough, when we saw our room...it was horrible. Linens dirty, no dresser for clothes, bathroom shower walls dirty, some sort of fluids all over the door and wall, smashed insects on the ceiling, blood on the air conditioner return vent...I could go on...anyway you get the idea. I went back to the front office. The manager (an Asian woman not sure of her name) greeted me and I calmly told her that we could not stay there. My wife had paid the bill in full because they said that they had to do it that way, so I asked her to simply refund our money and we could part ways. I explained that we didn't have hard feelings, I wasn't going to write a bad review or call anyone, I just wanted my money back and we would leave. She got quite upset and told me the room was fine and she had Nolan to refund the money. I explained the situation again, but still the same response. She said that we would look at the room together to see if I was telling the truth (I was getting annoyed at this point). I waited by the hotel room door (outside) for her to meet me, but she never showed. I found out that there was a second door (2 room hotel room) that she snuck into and tried to start cleaning the mess. I called Hotels.com and explained to them the situation. The man there put me on hold and called the hotel manager. While on hold I went back to registration to find her talking to man from Hotels that put me on hold and she was lying to him saying that we checked the room together and that I was threatening her and saying that I was going to write reviews and call the police!!! I am glad I walked in at that moment! She lost it when she saw me and started yelling at me WITH HOTELS.Com GUY ON THE LINE!!! Hahaha...anyway, he came back to me and said they would handle it, gave me a credit, plus $150 and we got out of there. Had to call our bank and put a fraud alert on the charge. The crazy manager had the audacity to call my wife three days later at 510am (serious!) and yell at her that she got in trouble and her feelings were hurt. You have been warned! Never go here
Do NOT stay here! They are NOT Econolodge anymore. The accommodations were OK for the price. But the service was atrocious! Our room wasn't ready even though we arrived well after check-in. We were first told they couldn't accommodate us but after we pushed, saying we wouldn't be able to find a place to stay on zero notice, we were made to wait until they could find a room for us. We were downgraded rooms but the price was not adjusted. We were locked out of our room due to a broken lock. The fireplace in our room did not work. Our toilet didn't flush. And...the icing on the cake was that our smoke alarmed started beeping in the middle of the night. We contacted management with each occurrence but NO apologies or concessions were made but instead we were only met with hostility and accusations that we had somehow caused the problems ourselves!
First, this is not, by any means, a hotel. I had read a few reviews on the Sun Ray MOTEL before booking. The older reviews were really bad, newer reviews were better. The prices in South Lake Tahoe are very steep in July/August. We paid $140+ for a basic room (Saturday night) and that was pretty much the cheapest I could find. Note that at least you could book a single night. I attempted to check in at 3:30p (check in was to be allowed at 3p). I was told my room wasn't ready and to come back later. After a lengthy discussion, I was finally given a different room (I didn't pick the original so that was fine -unfortunate it took so long for it to happen). The room was clean and had a fireplace. Water pressure was horrible -toilets didn't flush well, no pressure in the sink, and the shower was limited to either hot or cold water, no mix. From what I saw, the breakfast consisted of coffee, juice, bread and a jar of peanut butter.... You really get what you pay for. I wasn't willing to pay $300 for a room I was only going to sleep in. If you're going to Tahoe to enjoy your room and hotel amenities this place isn't for you. If you just need a bed to sleep in, well I'd stay here again.
Hot Saturday at 4:00 PM, needed toilets and showers. (We came for wedding). Horrendous to charge us $168.00 without advising us that currently there wasn't running water. Customer service nightmare! Attending a wedding, (no choice on picking the date that coincided with a Major a golf tournament full of celebrities and outdoor concert of imagine Dragons). 4 star Hotel Rooms near stateline were over $800.00 that Saturday night. So, I had poured over the 2 star reviews that were under $200.00. Any reviews that complained about cleanliness meant we wouldn't be staying there, so we ended up at SunRay. Also, I didn't want to be really close to stateline on a crowded Saturday night when lots of young intoxicated concert goers may be wandering around until wee hours of morning. We needed our sleep for early rise for the morning wedding. We waited at front desk for many minutes after ringing bell, a line had formed behind me. A darling little girl was trying to get her Mom's attention that guests were here but it still took several more minutes. After paying $168.00 for one night, we proceeded to lug our belongings upstairs to our room. Our room was very clean. So, initially I said to hubby, well it IS clean. The wi-fi was included and it worked well. First, we reminded ourselves that we are here for a wedding and it is a clean room; we both needed to quickly shower, dress, I needed to do hair and makeup, etc. We were hot & sweaty, having driven through 100' plus temperatures in mid July and hauled all our belongings unassisted upstairs to our room. AC, privacy, and showers were on our mind. Comically, the built in air conditioning units work but the drapes hang over the cold air louvers. After hubby weights the drapes down into window, it was like a cave. The room was sooooo dark. There were just little nightstand lamps. The room had a great dressing vanity with wonderful large mirror. Again comically, it wasn't lit and there weren't enough to outlets for blow dry, hot iron, or our own lit mirror, (had we brought one). Next on the list, recharge our electronics for Rehearsal dinner photos, etc. Again, we we're laughing at the situation, saying we need to bring extension cords and powers strips when we come to places like this. The very low outlets were used for air conditioner, lamps, microwave, fridge, and television- (the remote would only change channels, no volume control). Still laughing, I had to tinkle and proceeded to the clean, well lit bathroom. I turn the basin on to wash my hands after a tinkle, nothing but air. Okay, now I'm NOT laughing, NO WATER after we paid how much? We checked in around 4:00 PM on a Saturday and needed to dress for prearranged event at set time. No, this isn't something we can joke about. It suddenly made sense why the front desk was abandoned, the property has a water leak or something. I call back to the desk, explaining we HAVE to take showers and it was really not cool that we couldn't wash our hands after using the toilet. Took several attempts to explain what I meant. First thing after coming off of a long road trip, people need to use the toilet. Courtesy would have dictated a mention of the property water challenges? Her response was that she didn't know about the water until right before I called, just now, and it will only be a, "couple," minutes. I highly doubt that our long wait, on small property where the guys are working in center courtyard left her unaware of the issues. Anyone from the street or any unit in the U shaped building could see the open lawn area where the men were working. We noticed men working when we drove in and parked. I found hand sanitizer in my purse and lay in the dark air conditioned room for awhile, checking water periodically. We are on a timeline and need to get ready for this evening's events. Still no water. Now I am angry because we are being played. I walk down to the office and she says, I already tell you couple minutes. I explain that a couple minutes means, 2 or 3, and that was 15 minutes ago. I also explain we have plans for the evening and feel you should have honestly told us that the water was out before taking our money. Furthermore, you inaccurately conveyed how long the water would be off when we inquired, misrepresenting the situation. I told her if the water wasn't on this time in a, "couple," minutes for real, our next conversation would be about the $168.00 she collected for a room without running water. I also calmly questions about what was going on from an out of town couple about to check in. I knew the front desk omitted facts with us and saved them from making an uninformed purchasing experience. I shared that I jumped in car without makeup or hair styled thinking we could get ready in our room upon arrival. However, we couldn't get ready without first taking a shower, right? Then I shared how I couldn't wash my hand after using the toilet either. That was enough information for their decision. On my walk back to room, one of the men working on the property water challenge called up smiling. He said the water is back on. Obviously, while I was walking around from front corner of property to opposite back corner, word had made it from front desk lady that I was explaining the current water situation to potential guests, (arriving around 5:00 PM Saturday). Everyone expects to be able to go out for the evening at that arrival time. The male owners and employees were friendly, communicative, and smiling. They all passed the personality test with flying colors. They should be at front desk, LOL. So, upon insisting or running water to obtain it, we first removed the air from the lines, dirty water began flowing. It colored the shower floor. I cleaned the shower floor and eventually felt that the water was clear enough to wash my hair and shower. I imagined receiving a mineral treatment for free, LOL. However, there was NO way I would drink that water. We hauled bottled water upstairs for drinking and for our personal AM coffee pot. It was such a shame that the front desk just wasn't honest with us. The lies were much more upsetting than the water being worked on. If she honestly said, we are fixing a leak, the water in your room is temporarily shut off, may I buy you a beverage next door so you may use their facilities after your long journey, we would have been empathetic and reasonable. Only after knowing the water was working, should she have charged us $168.00 for our 1 night stay. Offering believable sincere apologies for our inconvenience, during a major family celebration, that would have left us with a completely different impression. She offered no sympathy, needed to be right, and expected us to be satisfied with information that we could tell was only a guess. It was also a shame that she left her darling friendly young girl alone in front office near highway. Such a cutie pie, a treasure to be left unprotected. From a merely structural perspective. Very poor room lighting and outlet design. Very few accessible outlets for electronics and beauty items. Extremely pour light by the nice room vanity making it useless for make up application and hair styling. An electrician could really be used here to add accessible wall sockets by night stands for electronics, wall sockets near vanity table for hot irons, blow dryers, and sufficient over vanity light for make up application. When bathroom door is closed, (while others shower), the room is like getting ready in a cave. The only decent light was in the bathroom and ladies can't do hair and makeup in the steam. My impression was that there are many live in residents. The room has for fridge, microwave, and air conditioner using low sockets. Little thought to modern travelers who don't want to charge their phones, iPads, etc. near water on bathroom sink or on the floor under AC unit. Need sockets near vanity table, night stands, etc. We each have phones and tablets. Great wi-fi but nowhere convenient to plug in our devices to use it after road trips drain batteries.
only if you really can't afford anything better. they are not Econolodge anylonger. Probably they have lost the franchise due to very poor quality of basically everything. Friendly crew, but chaotic !!
- Close to South Lake Tah...
- Free continental breakfast
- Free WiFi in rooms and ...
- Free parking
Within a short walk of Magic Carpet Golf, Sunray Tahoe Hotel is within a mile (2 km) of South Lake Tahoe Ice Arena. This 30-room motel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free continental breakfast offered each morning.
Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Other standard amenities include free local calls, a safe, and a desk.
Guests staying at Sunray Tahoe Hotel enjoy free WiFi in public areas, free newspapers, and wedding services. There's free parking if you drive. Additional amenities include a garden and barbecue grills.
Reviews from Trip Advisor
36.0% of guests recommend this hotelTotal of 58 reviews