I had three interactions at the front desk, and each person was quite cold and rude to myself and other guests I witnessed. The listing says parking is included, but it is not. The hotel told me to go down the road to find municipal parking, but they couldn’t provide an address. It ended up being a 10 minute walk. Troublesome situation with three young kids and all of our ski gear at night while it’s heavily snowing. They had the lobby drive up double parked for their bar party, so it was not accessible.
There is only one luggage cart for the hotel, which is quite difficult in a winter sports town. And, the rooms feel like a “quick fix” remodel. The bunk bed was made with raw, unsanded wood with the contractor notes written on it and nails sticking out. The heater banged and rattled. And all of the doors won’t stay open. Door stops were needed but not provided. The floors are creaky. We were woken each morning by someone walking in the room above us. Also, to get to our room, we had to go through many doors by guessing and finding cleaning staff as there is no signage.
The hotel changed names from the time we booked to the time we stayed, so I’m not sure if most of this is due to a change in management. We stayed at another hotel in the village right after this and had a completely different experience, for less. I would highly recommend a different option for your Lake Placid stay.
