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Holiday Inn Express Hotel & Suites Lake Charles

2.5 out of 5.0

Recent guest reviews

We were assigned to a room and when we got in room some noisy young people were next door. We mentioned to the front desk clerk and she moved us to another room. Immediately upon opening the door, we noticed a sour odor like a sweaty sour. I walked to a/c and smelled the air and it was sour smelling. We mentioned to the front desk clerk who said she would have it checked the next day so we had no option but to stay in the room.

Our hotel room was adequate. The air conditioner did not cool off the room and our shower did not drain. We came in too late to report the problem, so we made do. This was a one night stay on our way home, to break up a very long road trip.

The staff was great! Location seemed a little sketchy! But overall good experience!

First the positive: The staff was very pleasant, called me by name each time I passed the desk, responded to my needs. The hotel is showing its age, ie rust spots (many) in the bathtub, toilet not flushing properly, AC running constantly with the auto setting not working, hair dryer broken, key card not working. The neighborhood is a little shady so I didn't feel safe at night walking to and from my car.

I hate its so far from the casino's. The bed was so comfortable! The coffee was good but the ready made omlett was raw inside. The pool hot tub was GREAT! I would recommend it if you dont mind driving 16 minutes from L'Burge/Golden Nugget.

Area not to attractive, not many options around to grab a bite to eat

The hotel is slightly outdated and in a poor location. The rooms have a slightly old, damp feel to them. The people were great, but there's another Holiday Inn on the south side of town that is much newer and closer to everything. Still a good trip.

One of the reasons we stayed here was for the pool area. The hot tub was cold first night, reported and the next morning still cool. The staff said they didn't know & that the tub was working.

Took the wife for an overnight trip to the casinos on Memorial day weekend. The hotel was about 15 minutes from our casino which wasn't bad. The hotel itself was nothing spectacular, good sized room, clean and quiet. What made the hotel stand out to us was the staff..from the manager to the overnight desk clerk, they were all AWESOME! Everyone was so nice and helpful, I would definitely stay here again.

Took wayyy too long to checkin. At least 15 minutes. 2nd floor rooms reeked horribly of smoke despite that they were non-smoking rooms. After an hour of pleading, hotel staff reluctantly switched us to better smelling rooms on 1st floor. Bottom line; after arriving at hotel at 10:45PM, we finally got into suitable rooms around midnight. Not good, last thing we wanted after driving for hours. Breakfast was good and breakfast staff was excellent.

What a great place to stay. Close to every thing but far enough to not be busy. Staff was outstanding.

I stayed here for 2 days and the accommodations were 2nd to none. Everyone was so warm and beautiful from the front desk to housekeeping, especially housekeeping. The staff was very respectful and outstanding. Even the other guests were kind. The room was clean and everything worked. They answer calls on the first or second ring. The breakfast includes fresh baked cinnabons. There was no noise at all. My entire stay went smooth and easy. They are literally right off the highway and easy to find. I will definitely return and highly recommend this hotel.

The staff was extremely nice and helpful! rooms were nice and breakfast was good and set up well.

I was in Houston TX and when I stay at that hotel the front desk member meet me held a conversation about his brother that is in the Army force also and I got my room for $ 80.. When I arrived in Lake Charles .. No one was in the front, so I called the hotel and after waiting for ten minus. After she got there I ask for a discount and she was very nasty and then reply even nastier stating that I was already getting a discount. So I keep my mouth shut for I knew that a questionnaire would come out and I'll be able to say something. Also when ask for my room .. I asked for a couch , now what I got was a chair with a foot placement .. Maybe I am wrong and it said chair but I can't reopen what I ask for Thank you for reading and this one bad stay will not stop me from coming back. V/r Tom McCleave

For a business trip - it was nice as expected. Contintential breakfast was better than expected.

We came to Lake Charles just for a night. The location is not in a great neighborhood but the hotel itself seemed very safe. The room was clean but nothing fancy. The best aspect of the hotel was the very friendly staff and their willingness to help us!

Staff friendliness checking in and out. late nite check in and early chk out did not give me the experience of staying or judging things as well. It met my needs and we will be staying here again in a week or two. This was our second visit here. The first visit was not as good over a few days. We always like Holiday Inn Express stays but they need to upgrade their breakfast bar.

Used for sleeping only. No soap in bathroom. Very nice and helpful staff. Shuttle to airport would have helped, but taxi called by front desk was on time and OK. More than one computer access would have helped to obtain boarding passes. Wake-up call was on time. Overall, the experience was average/adequate.

the locations was not as close to the Casinos as the internet claimed it was. External doors did not open easily with the room key. the hallways had a bad smell of smoke which was masked by cleaners.

We were in transit.Located on I-10, one of the most convenient place to stay. Breakfast service tables were little congested - & therefore required to wait for turn.

402 N Martin Luther King Hwy Lake Charles LA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express Hotel & Suites Lake Charles places you within a 10-minute drive of Lake Charles Convention and Visitors Bureau and Children's Museum Lake Charles. This hotel has 81 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Lake Charles Civic Center is also close to this Lake Charles hotel.


Dining

Free buffet breakfast is included with your stay.


Rooms

The 81 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.


Property features

At Holiday Inn Express Hotel & Suites Lake Charles, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The front desk has multilingual staff that can help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Holiday Inn Express Hotel & Suites Lake Charles

Everyone (2) Couples (6) Business (7) Family (5) Friends (3) Other (2)
1

sour odor in rooms!

Everyone

We were assigned to a room and when we got in room some noisy young people were next door. We mentioned to the front desk clerk and she moved us to another room. Immediately upon opening the door, we noticed a sour odor like a sweaty sour. I walked to a/c and smelled the air and it was sour smelling. We mentioned to the front desk clerk who said she would have it checked the next day so we had no option but to stay in the room.

By on May 16, 2017

4

good hotel for the money

Everyone

Our hotel room was adequate. The air conditioner did not cool off the room and our shower did not drain. We came in too late to report the problem, so we made do. This was a one night stay on our way home, to break up a very long road trip.

By , from Lake Charles, LA on Mar 14, 2017

Review comment responded on Mar 26, 2017

Thank you so much "Kathryn" for your recent stay with us. We appreciate you choosing to stop for your break in your long road trip at our hotel, and you found us "Good hotel for the money". Please accept our sincerest apologies for any inconvenience caused by room experience, no matter how late it is at our hotel we are here to do our best for you to enjoy your stay. I am so sorry for impact the issues mentioned had on your overall stay. We hope you will give us another opportunity to create a better overall experience for you, should you be back in the Lake Charles area. Sincerely, Charmaine S. General Manager Holiday Inn Express - Lake Charles

4

friend trip

GetawayWithFriends

The staff was great! Location seemed a little sketchy! But overall good experience!

By on Nov 5, 2015

3

aging facility

Singles

First the positive: The staff was very pleasant, called me by name each time I passed the desk, responded to my needs. The hotel is showing its age, ie rust spots (many) in the bathtub, toilet not flushing properly, AC running constantly with the auto setting not working, hair dryer broken, key card not working. The neighborhood is a little shady so I didn't feel safe at night walking to and from my car.

By on Oct 1, 2015

3

nice lake charles stay

Couples

I hate its so far from the casino's. The bed was so comfortable! The coffee was good but the ready made omlett was raw inside. The pool hot tub was GREAT! I would recommend it if you dont mind driving 16 minutes from L'Burge/Golden Nugget.

By on May 12, 2015

4

vacation

BusinessTravelers

Area not to attractive, not many options around to grab a bite to eat

By on Jan 26, 2015

3

business trip

BusinessTravelers

The hotel is slightly outdated and in a poor location. The rooms have a slightly old, damp feel to them. The people were great, but there's another Holiday Inn on the south side of town that is much newer and closer to everything. Still a good trip.

By on Nov 3, 2014

2

hot tub not hot

Couples

One of the reasons we stayed here was for the pool area. The hot tub was cold first night, reported and the next morning still cool. The staff said they didn't know & that the tub was working.

By on May 28, 2014

4

amazing staff!

Couples

Took the wife for an overnight trip to the casinos on Memorial day weekend. The hotel was about 15 minutes from our casino which wasn't bad. The hotel itself was nothing spectacular, good sized room, clean and quiet. What made the hotel stand out to us was the staff..from the manager to the overnight desk clerk, they were all AWESOME! Everyone was so nice and helpful, I would definitely stay here again.

By on May 27, 2014

2

be patient

Families

Took wayyy too long to checkin. At least 15 minutes. 2nd floor rooms reeked horribly of smoke despite that they were non-smoking rooms. After an hour of pleading, hotel staff reluctantly switched us to better smelling rooms on 1st floor. Bottom line; after arriving at hotel at 10:45PM, we finally got into suitable rooms around midnight. Not good, last thing we wanted after driving for hours. Breakfast was good and breakfast staff was excellent.

By on Nov 4, 2013