Clean facilities and very approach staff. The covid19 precautions were highly appreciated
Great customer service with a very pleasant staff. Found the COVID precautions easy to adopt
It was a very nice atmosphere. With very nice rooms also
The stay was pleasant. We had car issues upon leaving and the staff and manager were very helpful by calling automotive centers and even letting us stay an hour after checkout time. Will recommend this hotel highly!
Great price for location we needed, was disappointed hot tub was closed for season.
Rooms are musty smelling. Rooms dont have fresh smell
Very nice hotel. The staff was very friendly. The amenities for the hotel were clean and easily accessible.
We were assigned to a room and when we got in room some noisy young people were next door. We mentioned to the front desk clerk and she moved us to another room. Immediately upon opening the door, we noticed a sour odor like a sweaty sour. I walked to a/c and smelled the air and it was sour smelling. We mentioned to the front desk clerk who said she would have it checked the next day so we had no option but to stay in the room.
Our hotel room was adequate. The air conditioner did not cool off the room and our shower did not drain. We came in too late to report the problem, so we made do. This was a one night stay on our way home, to break up a very long road trip.
The staff was great! Location seemed a little sketchy! But overall good experience!
First the positive: The staff was very pleasant, called me by name each time I passed the desk, responded to my needs. The hotel is showing its age, ie rust spots (many) in the bathtub, toilet not flushing properly, AC running constantly with the auto setting not working, hair dryer broken, key card not working. The neighborhood is a little shady so I didn't feel safe at night walking to and from my car.
I hate its so far from the casino's. The bed was so comfortable! The coffee was good but the ready made omlett was raw inside. The pool hot tub was GREAT! I would recommend it if you dont mind driving 16 minutes from L'Burge/Golden Nugget.
Area not to attractive, not many options around to grab a bite to eat
The hotel is slightly outdated and in a poor location. The rooms have a slightly old, damp feel to them. The people were great, but there's another Holiday Inn on the south side of town that is much newer and closer to everything. Still a good trip.
One of the reasons we stayed here was for the pool area. The hot tub was cold first night, reported and the next morning still cool. The staff said they didn't know & that the tub was working.
Took the wife for an overnight trip to the casinos on Memorial day weekend. The hotel was about 15 minutes from our casino which wasn't bad. The hotel itself was nothing spectacular, good sized room, clean and quiet. What made the hotel stand out to us was the staff..from the manager to the overnight desk clerk, they were all AWESOME! Everyone was so nice and helpful, I would definitely stay here again.
Located 3.1 mi (5 km) from Children's Museum Lake Charles, Holiday Inn Express Hotel & Suites Lake Charles, an IHG Hotel is within a 10-minute drive of other popular attractions like Lake Charles Civic Center. This 81-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Start your day off right with a free buffet breakfast.
Holiday Inn Express Hotel & Suites Lake Charles, an IHG Hotel's 81 rooms provide microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, safes, and ironing boards are other standard amenities.
At Holiday Inn Express Hotel & Suites Lake Charles, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Clean facilities and very approach staff. The covid19 precautions were highly appreciated
Great customer service with a very pleasant staff. Found the COVID precautions easy to adopt
It was a very nice atmosphere. With very nice rooms also
Thank you for your feedback, we apprecate you!
The stay was pleasant. We had car issues upon leaving and the staff and manager were very helpful by calling automotive centers and even letting us stay an hour after checkout time. Will recommend this hotel highly!
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.
Great price for location we needed, was disappointed hot tub was closed for season.
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.
Rooms are musty smelling. Rooms dont have fresh smell
Tom, Thank you for staying with us and providing feedback. We are addressing the concern in your review with the appropriate department. We look forward to you staying with us again.
Thank you for your feedback. We are happy you enjoyed your stay with us.