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Red Roof Inn & Suites Lake Charles

2.0 out of 5.0

Recent guest reviews

Was not comfortable with hotel location. Gentleman's club right next to hotel.

Room smelled like vinegar. Gave us headache we left next morning. Beautiful new place in isolated area next to train tracks. . Questionable outside safety. Only if u have animal stay there.

We were very impressed with the professional staff and the cleanliness of the hotel. The rooms were neat and clean on check in. The continental breakfast area was very clean. The staff was super friendly and polite. We would stay there again, and recommend this hotel to our friends. Thanks for making our stay so enjoyable. SK

The hotel was great but the noise level was horrible.

Had a small glitch with ac/heat service and the staff accommodated me by switching my room- no qualms at all. Everything was neat clean friendly. Breakfast was usual and customary for the hotels. Very pleased with my stay and would come back anytime.

The staff was so friendly, room super clean, but the free breakfast... Please it was lacking in food. We got there at 8:30 am, so it still had an hour to go. There was nothing but a couple pieces of bread for toast, and cereal, but NO milk. If you stay here plan on going some where else to eat breakfast. Just saying.

Lake Charles hotels raise their rates on weekends due to the casinos. This one was the most reasonably priced & closest to my elderly Dad. I locked my key in the room once & the next day, the key went dead. Both times, the staff at the front desk were very friendly & helpful.

The room was very comfortable and clean. The continental breakfast was adequate and good.

Great time will stay here again next time we come back to louisiana

The first room we were given needed a paint job, there were holes in the wall, and the floor lamp was bent and separated from its stand attached to the floor. It looked there had been a fight in the room. The second room also looked like it needed a paint job and it smelled like mildew. Will never stay there again.

Everything was great until time for breakfast. Checking in we were told breakfast was served until 10:00 am but we arrived at 9:35 and was told it ended at 9:30.

The hotel was nice and the staff was excellent. The breakfast buffet was great. The location was right across the street from the casino and just a free miles from the downtown area where there were unique shops plus the bath house. Next door the is a get pizza restaurant where you can actual taste the real ingredients vs just tomatoe sauce.

Quite and very safe location, very friendly staff.

There was no in room coffee! Hotel was clean, staff was friendly.

This was a very nice hotel. It was just what we needed after 14hrs on the road. The staff was friendly and the room was nice.

Very nice hotel, located off Highway 10, ideal for rest after driving for several hours. The hotel is clean with good facilities. The breakfast is very basic but has what it takes. Very nice hotel at a very economical price.

For a two-star hotel, it was fantastic! The room was clean and smelled nice. The staff was fantastic!

The hotel location is not accurate. Its about 10 minutes from town. In the hotel descrigption it say a bunch of places are walking distance but the nearest place on the list is 15 minutes away.

We were pleasantly surprised at how nice this hotel was! Very clean, friendly staff and very quiet! My only complaint, and it's minor, is NO coffee in the room! Will stay here again and at other RRIs,

my stay at the Red Roof Inn was good. The staff was very helpful and the location was convenient for my needs. It is very near Interstate 10. I would stay at this location in the future. The building is new and in great condition.

269 Highway 397 Lake Charles LA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Red Roof Inn & Suites Lake Charles is located within a 15-minute drive of Lake Charles Convention and Visitors Bureau and North Beach Interstate 10. This 54-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Centrally located in Lake Charles, the hotel is also within a 15-minute drive of Lake Charles Civic Center and Children's Museum Lake Charles.


Dining

Start your day off right with a free continental breakfast, served each morning from 5:30 AM to 9:30 AM.


Rooms

All 54 air-conditioned rooms feature microwaves, refrigerators, and free long-distance calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls and free toiletries are other standard amenities.


Property features

At Red Roof Inn & Suites Lake Charles, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Guest reviews for Red Roof Inn & Suites Lake Charles

Everyone (9) Couples (10) Family (6) Friends (3) Other (3)
3

hotel placement

Everyone

Was not comfortable with hotel location. Gentleman's club right next to hotel.

By on Jan 6, 2018

Review comment responded on Jan 9, 2018

Thanks for staying with us. We appreciate your feedback!

3

only if you have a dog. terrible acoustics smells

Everyone

Room smelled like vinegar. Gave us headache we left next morning. Beautiful new place in isolated area next to train tracks. . Questionable outside safety. Only if u have animal stay there.

By , from Lake Charles on Dec 27, 2017

Review comment responded on Jan 14, 2018

Dear, Guest Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Patel General Manager Red Roof Inn - Lake Charles

5

enjoyed our 3 days with staff from red roof inn

Everyone

We were very impressed with the professional staff and the cleanliness of the hotel. The rooms were neat and clean on check in. The continental breakfast area was very clean. The staff was super friendly and polite. We would stay there again, and recommend this hotel to our friends. Thanks for making our stay so enjoyable. SK

By on Jun 7, 2017

Review comment responded on Jun 11, 2017

Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615

3
Everyone

The hotel was great but the noise level was horrible.

By , from MO on Jun 1, 2017

Review comment responded on Jun 13, 2017

Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615

5

great stay

Everyone

Had a small glitch with ac/heat service and the staff accommodated me by switching my room- no qualms at all. Everything was neat clean friendly. Breakfast was usual and customary for the hotels. Very pleased with my stay and would come back anytime.

By , from Katy, Tx on Oct 23, 2016

Review comment responded on Nov 29, 2016

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4

nice for the night

Everyone

The staff was so friendly, room super clean, but the free breakfast... Please it was lacking in food. We got there at 8:30 am, so it still had an hour to go. There was nothing but a couple pieces of bread for toast, and cereal, but NO milk. If you stay here plan on going some where else to eat breakfast. Just saying.

By , from san antonio, tx on Aug 9, 2016

4

neat, nice, great price

Everyone

Lake Charles hotels raise their rates on weekends due to the casinos. This one was the most reasonably priced & closest to my elderly Dad. I locked my key in the room once & the next day, the key went dead. Both times, the staff at the front desk were very friendly & helpful.

By on May 11, 2016

4

spring trip

Everyone

The room was very comfortable and clean. The continental breakfast was adequate and good.

By , from Lake Charles LA on Apr 25, 2016

5

nice hotel

Everyone

Great time will stay here again next time we come back to louisiana

By , from houston texas on Feb 14, 2016

Review comment responded on Feb 28, 2016

Dear, Guest Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. We will make with type of cleaning error that my all cleaning person look into this & we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA.

1

terrible room

Couples

The first room we were given needed a paint job, there were holes in the wall, and the floor lamp was bent and separated from its stand attached to the floor. It looked there had been a fight in the room. The second room also looked like it needed a paint job and it smelled like mildew. Will never stay there again.

By on Nov 3, 2015