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Americas Best Value Inn & Suites Lake Charles

2.0 out of 5.0

Recent guest reviews

This was a spur of the moment trip for us. We arrived around 9 pm. The guy working has the door locked like he was afraid for his safety which concerned me but he let me in. The rooms are actually very nice. Clean. Roomy. Bathroom was a little small but still a nice hotel. No frills or thrills. Just a clean place to lay your head after hitting the casino

Filthy room, not cleaned from previous occupants, bugs all over, bathroom filthy, carpets soggy, goop splattered on the walls, electrical wires hanging from the ceiling, black hairs on the sheets, whole hotel smelled horrid like an ashtray. Lobby staff VERY RUDE from initial arrival. We left within an hour and hotel management refuses to refund the night. Still fighting a week later.

Our Family stay here at this location every year for the 4th of July weekend. Smita is awesome, the whole staff is very personable, polite and friendly. The rooms are always clean. Each year we return because of the staff (exspecially smita) and we'll keep returning. Thanks, Sonia Anderson

My sister and I checked in 7-16-16. We were given our key, went upstairs and opened the door to a room obviously still occipied. We went back to the desk and they weresurprised that anyone was still in the room. Alsp, they had no idea WHO was there. We got another key, went back upstairs to the filthiest, nastiest room you could imagine. The toilet was dirty, there was still toothpaste spitte in the sink. We were so stunned we just stood there, luggage in hand. The only positive was that they agreed to refund immediately. NEVER again.

Arrived to see men hanging in front drinking beer. Came up to room and immediately started killing bugs. Sofa nasty and dirty with fluids. Owner refused to refund my money. I felt really unsafe. Smell of drugs all around upstairs, owner entered my room while i was gone to store. While laying in the bed a roach crawled up the sheets....i have pictures to prove all of this!!! I would not recommend this place to my worst enemy!!!! Owner was yelling at my husband and called police lying saying he was cursing at her.....a lie!! Super 8 motel on east prien lake is nice and very reasonable. ....i wish i had booked there. Nonstop movement at this place i can't even sleep not sure what is going on. Do NOT stay at americas best value on 210 east on broad street.

The first 2 minutes of our check-in was absolute horror. We got there a few hours before check-in time just to see if our room happened to be ready. We had some things to do and our vehicle was stuffed full and we hoped to unload some of it there. We approached the desk and he told us there were no rooms ready and apparently my son made a face that he didn't like and he said "what is your problem!!!!" My son told him that he didn't have a problem-he was ok. General manager said "he cannot stay on the property!!!! He is banned from the property!!!"" I could not believe my ears!!! My 74 year old mom was standing there and couldn't believe his behavior!!! Any other time, I would have told him off and left however it was a busy weekend in Lake Charles and we knew the rooms were in short supply. And we had 4 other rooms booked with family there. We spoke with several other customers throughout the weekend and they had all had problems with his rude attitude. We did speak with a very nice lady that worked nights and she apologized for his rude behavior-others had been up there to complain as well. The hotel is not bad, however the elevator only worked about 1/2 the time we were there and made the stay rough on my mom. Our room was not clean-the vacuum had only been run right in the middle of the floor. The bed was comfy and the a/c was good and cold. Breakfast was pretty good-waffles, frozen eggs and sausage. They are in the middle of renovations now and it might be better when it is done however if this is the way their leaders act, I will NOT be back!!

This was my first time staying at this hotel. My daughter and son-in-law recommended it since they have stayed there before visiting their son at McNeese State University. Extremely clean. Very welcoming family owned hotel. Will stay there again! Very good rates. Nice pool. And laundry facility

This was a very clean and nice hotel for the price we paid. I was skeptical at first since I normally don't care for the outside room entrances but it was very up to date and you could smell the clean when you walked in the room.

We have stayed here many times for a Mardi Gras ball. It has been two years since we were here- it has gone downhill! It looks as though very minimal maintenance is done. The lock on our door looked like it had been picked. The breakfast was a poor excuse for a breakfast- and it used to be good. On the positive the room was clean, but no coffee. We will not stay here again.

Straight to the point ..I booked one king size bed .. The gave me double beds. It was my boyfriends birthday so we drove from Houston to stay here for the casinos. We had to sleep in two separate beds because they were full size beds .. Ugh ok I wasn't rude or anything I said cool whatever. So the next morning it was almost check out time at 11, we had a long night I called and asked could we stay to 12 . The lady started yelling say just because you didn't get the room you wanted we're not letting you stay .. Blah blah blah then she hung up and wouldn't answer the phone . There were prostitutes standing out side when we left . The rooms were small . Pictures are misleading. Please don't stay here . I sure won't

3411 Broad Street Lake Charles LA

Located within 2 miles (3 km) of Eastown Shopping Center, Americas Best Value Inn & Suites Lake Charles is within 3 miles (5 km) of Killen Stadium. This 30-room motel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. In central Lake Charles, the motel is also close to Northgate Shopping Center and Kayouche Coulee Golf Course.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

All 30 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Free local calls and hair dryers are also standard.


Property features

Guests of Americas Best Value Inn & Suites Lake Charles enjoy an outdoor pool, free WiFi in public areas, and a business center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a computer station, and laundry facilities.

Room options

Room, 2 Double Beds, Accessible, Non Smoking

Full 2 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking, Kitchen

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 36 reviews