There was no costumer service at all. You don’t see any employee on site if you need help or if you have any questions! They have 1 person at front desk only from 8-4 and that’s where you will pay your parking pass. You are on vacation, you leave early and you come back late! And they keep putting violation notice in your car if you don’t pay and threatens to tow the car away.
Bed customer service and not clean. When I arrived the hotel to check in around 2:45pm, the receptionist says I have to wait and they will call me. The hotel check in time is 3pm. They didn't all me so I ask to get the room key at 3:05pm. I got into the room at 3:10pm. They were still cleaning. The room smells really bed like Clorox everywhere and lots of dust and dish drying rack was so dirty as well. Master bedroom AC didn't work during I stay. I requested to fix it in the morning around 10 am, but they called me back around 5:30pm and fixed it very late afternoon. Convenient location ,close to the town and If you go to church, it's right next to the hotel.
Spacious, lots of parking, parking was expensive, window ac loud, liked having washer dryer in unit. Thought cleaning fee high as we kept place neat and clean.
“Liz” at the front desk is horrible. Very rude and condescending. Tried to ask for more detergent and rolled her eyes asking “more”
The fact you could walk to most everything was great. Only thing we did not like was the fact that at check out we found out they charged almost $18 per day for parking on the resort grounds. No maid service at all unless you pay for it and a mandatory $250 cleaning fee at the end, so there was an additional $400 in charges at checkout that we were not aware of at the time of booking.
Clean and quiet. Walking distance to the beach, shops, movie theater.
They should tell you about the parking fees and mandatory cleaning fee upfront.
Perfect condo for our needs. 2 bedroom with king size beds + bathrooms + pull out bed in living room couch. Great having a washer/dryer inside the unit considering the cleaning was not an included daily service. The extra charge in cleaning fees was for cleaning after we left. The front desk was very accommodating is giving extra toiletries along with detergent to do our wash ... all we needed to do was make a trip to the front desk and they would provide it. The unit was nice, although had to carry luggage up the stairs to get to it. Wonderful having a kitchen... stove was older and electric so took a little getting used to. Also, bumped into the infinity pool in the back (not the front pool) which was very nice & relaxing. Paid the extra daily fee to park in the lot although there did seem to be some street parking available without a fee and a little walking. Enjoyed our stay and great for a family of 5!
I've stayed at this hotel probably 6 times before; it's a great property, within walking distance of the best parts of Lahaina (the old town area, restaurants, shopping). Suites are spacious, comfortable, nicely decorated, and appealing in a quietly elegant Hawaiian way. Facilities are well maintained, staff is friendly, courteous, and helpful. It is not an inexpensive stay, as one might expect, given all the above. But - and this is a big but - the 'nickel and dime' management mentality that demands $225 for cleaning and $17.50 a night for parking is offensive, to say the least. We stayed 5 nights in a 2 bed, 2 bath unit, but I'm told the cleaning fee applies for even one night, in any size unit. As for parking, many properties charge for that - something to be expected where there is competition for spaces, or where interlopers try to sneak a free spot - but Aina Nalu has ample parking, which I've never seen full. Nearby, both paid lots and street parking are available, so it is unlikely anyone who does not belong would want to park in Aina Nalu's parking areas - which are actually rather inconveniently located, UNLESS you're staying there.
Good location if you want to stay west side of Maui
Nice stay. Pools were nice, staff was friendly and condo was clean. Will definitely stay there again!!
We were in town for a wedding so didn't really spent much time at the hotel!
Excellent location. 2 bedrooms & 2 bathrooms with full kitchen & washer & dryer made traveling a lot easier for my family.
Quite hotel and convenience to walk to shop, but don't park inside hotel.
Enjoy my stay every time. Close to all the tourist shops and eateries. Parking is steps away from your room. Not like the big hotels.
My fiance and I stayed at Ania Nalu from August 20th through the 24th. The check in was easy. The room was great and very clean. The area around the hotel was also great because most everything we wanted to do was within walking distance. I would recommend renting a car though if you really want to see some great sites! I would have given this hotel a 5 out of 5 however the extra fees is what really killed the mood. The cleaning fee (135.00 for 4 days) and parking (17.50 a day) I felt were a little ridiculous. Other than that it is a great place to stay.
Great location. Walking distance to the main street and other attractions. Didn't realize I had to pay for parking. Asked for additional coffer at the front desk and was told to call housekeeping. House keeping closed, had to return to the front desk.
Had a great time at this hotel! Far exceeded my expectations!
I love staying here. The pros are that it is very convenient and the location is right there by the popular Front Street. The room we stayed in were amazing and I absolutely loved that the room had a full kitchen. The pools weren't too busy with people and overall I had a great time. I would recommend staying here to any visitors. My only con is that the price was a little much.
Located in Downtown Lahaina, Aina Nalu Lahaina by Outrigger is within a 10-minute walk of popular sights such as Lahaina Harbor and Maui Theater. This 135-room, 3.5-star condo resort welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and a spa tub.
Each condo is individually decorated and has an array of amenities, including a washer/dryer, a lanai, and a microwave. Guests can expect to find free WiFi and a 32-inch flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a ceiling fan, and a safe. Housekeeping is available once per stay.
2 outdoor pools, a spa tub, and free WiFi in public areas are featured at Aina Nalu Lahaina by Outrigger. Self parking is available for USD 20.00 per day. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. This condominium resort also has laundry facilities.
There was no costumer service at all. You don’t see any employee on site if you need help or if you have any questions! They have 1 person at front desk only from 8-4 and that’s where you will pay your parking pass. You are on vacation, you leave early and you come back late! And they keep putting violation notice in your car if you don’t pay and threatens to tow the car away.
Bed customer service and not clean. When I arrived the hotel to check in around 2:45pm, the receptionist says I have to wait and they will call me. The hotel check in time is 3pm. They didn't all me so I ask to get the room key at 3:05pm. I got into the room at 3:10pm. They were still cleaning. The room smells really bed like Clorox everywhere and lots of dust and dish drying rack was so dirty as well. Master bedroom AC didn't work during I stay. I requested to fix it in the morning around 10 am, but they called me back around 5:30pm and fixed it very late afternoon. Convenient location ,close to the town and If you go to church, it's right next to the hotel.
Spacious, lots of parking, parking was expensive, window ac loud, liked having washer dryer in unit. Thought cleaning fee high as we kept place neat and clean.
“Liz” at the front desk is horrible. Very rude and condescending. Tried to ask for more detergent and rolled her eyes asking “more”
Aloha, thank you for your feedback.
The fact you could walk to most everything was great. Only thing we did not like was the fact that at check out we found out they charged almost $18 per day for parking on the resort grounds. No maid service at all unless you pay for it and a mandatory $250 cleaning fee at the end, so there was an additional $400 in charges at checkout that we were not aware of at the time of booking.
Aloha BrianWaldorf, thank you for your feedback. We are glad to hear you enjoyed your stay.
Clean and quiet. Walking distance to the beach, shops, movie theater.
Aloha, we are pleased you enjoyed your stay and hope you will visit again soon.
They should tell you about the parking fees and mandatory cleaning fee upfront.
Aloha, we are glad you enjoyed your stay.
Perfect condo for our needs. 2 bedroom with king size beds + bathrooms + pull out bed in living room couch. Great having a washer/dryer inside the unit considering the cleaning was not an included daily service. The extra charge in cleaning fees was for cleaning after we left. The front desk was very accommodating is giving extra toiletries along with detergent to do our wash ... all we needed to do was make a trip to the front desk and they would provide it. The unit was nice, although had to carry luggage up the stairs to get to it. Wonderful having a kitchen... stove was older and electric so took a little getting used to. Also, bumped into the infinity pool in the back (not the front pool) which was very nice & relaxing. Paid the extra daily fee to park in the lot although there did seem to be some street parking available without a fee and a little walking. Enjoyed our stay and great for a family of 5!
Aloha k, we are so pleased you enjoyed your stay and look forward to welcoming you and your family back very soon.
I've stayed at this hotel probably 6 times before; it's a great property, within walking distance of the best parts of Lahaina (the old town area, restaurants, shopping). Suites are spacious, comfortable, nicely decorated, and appealing in a quietly elegant Hawaiian way. Facilities are well maintained, staff is friendly, courteous, and helpful. It is not an inexpensive stay, as one might expect, given all the above. But - and this is a big but - the 'nickel and dime' management mentality that demands $225 for cleaning and $17.50 a night for parking is offensive, to say the least. We stayed 5 nights in a 2 bed, 2 bath unit, but I'm told the cleaning fee applies for even one night, in any size unit. As for parking, many properties charge for that - something to be expected where there is competition for spaces, or where interlopers try to sneak a free spot - but Aina Nalu has ample parking, which I've never seen full. Nearby, both paid lots and street parking are available, so it is unlikely anyone who does not belong would want to park in Aina Nalu's parking areas - which are actually rather inconveniently located, UNLESS you're staying there.
Aloha Lisa, thank you for taking the time to post your review. We are glad you enjoyed your stay for the most part. We apologize you were unaware of the fees.
Aloha Wayne, thank you for your review. We look forward to welcoming you back soon.